FUTURE OF WORK 1 Global Banking Trends 2

FUTURE OF WORK 1

Global Banking Trends 2

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Increase of Millennials in the population , workplace & consumer Millennials will comprise 75% of the global workforce by 2025. - Deloitte Millennial Survey, January 2016 Marketing to Millennial Consumers Millennial Traits Digital Natives who are born networkers Born Gamers Demand Recognition & Leadership Innovative Team Players Tech Savvy Opportunistic Work is what they do – Not a place that they go to 5

HOW MILLENNIAL ARE YOU? ? 6

Global Approach to Human Resources Management The Digital world of Work Network of Teams HR Analytics Employee Experience Arrival of GEN Z 7

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The digital world of work has disrupted the way we operate enabling an “always on” organization, focused on culture, engagement, open communication and feedback. Leveraging agile, gamification, and lean start up methodologies to drive efficiency across the business Inspi Hire re Retir Admi e re DIGITAL H 2 R Driving employee engagement by digitizing the H 2 R process EMPLOYEE ENGAGEMENT Our social business platform that transforms the way we work, learn, share and connect with each other PERFORMANCE GAMIFICATION Bottom up employee engagement for improved productivity and continuous self-improvement BADGES Employee Status Progress Sara Shanika Jagath Shankar 9

Robotic Process Automation (RPA) ü Automation of Automation ü Orchestrate across human, process & IT actions m m Copy pasting and merging data Referring multiple systems to gather additional data Running Excel spreadsheets populated from various unrelated data sources. Creating the report , validating and sending to stakeholders $$ 25 -50% Cost Savings 21 % ↘ 24/7 Robots that work around the clock 21 % ↗ © Compliance : Data and processes can be retained onsite Replicate robotic tools and processes across GEOs / BUs Sources : Everest Group Robotic Automation Drives Value in FAO | Market Insights, 2014 and http: //www. irpanetwork. com/benefits-of-rpa/ 21 % ↗ 11% ↗ Reduction in error rates The ability to better manage repeatable tasks Improvement in the standardization of process workflow In creating a frictionless straight through process Source : Cognizant Center for the Future of Work, 2015 10

Areas where RPA has a higher potential for return/benefits 11

A new organization has emerged “network of teams” forcing companies to re-organize, re-design (roles, rewards, and career), and change the role of management TEAM VS INDIVIDUAL Problem Employees pointed out that their old performance management system was ineffective. Results 8, 000 employees are using it scaling to all 70, 000 by the end of the year. Solution “Team Space”, a tool designed to service teams and team leaders by providing them information on their strengths. 12

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To enable such organization, the talent management of more focused towards the employee experience influenced by design thinking, app economy, and transparency General Mills Virtual Office Tours Lincoln Electric Career Fairs The British Army Recruiting GE Career Fairs 15

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Introducing my. Bank is a solution accelerator that provides an end to end, next generation m. Banking app to accelerate digital transformation via: • Mobile account origination including driver’s license scan & mobile check deposit • Biometric authentication via Daon Identity. X • Peer to peer payments • Remote Check Deposit & Photo Bill Pay via Kofax OCR • Social authentication via Facebook • Ask Sara – your new digital banking assistant! • Apple Watch integration 17

Mobile access of Digital HR REPS available on mobile HR Service Desk on mobile phone Formal feedback on LMS Recruitment Referrals via mobile 18

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HR Leaders are responding rapidly to focus on Data Analytics, design thinking, employee driven learning, and digital HR. 20

HR Leaders are responding rapidly to focus on Data Analytics, design thinking, employee driven learning, and digital HR. • Employee Delight Index • Pro-Active Warning Systems 21

Arrival of GEN Z , the generation born after millennials that is emerging as the next big evolution for business leaders, market researchers, cultural observers and trend forecasters 22

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THANK YOU 24

THANK YOU 25