Fundamentals of Coaching Chris Chen John E Jones

Coaching is. . . Helping someone else expand apply their skills, knowledge and abilities

Coaching Matrix • Use the coaching matrix to determine your coaching approach. • Assess

Encourage Delegate Direct Teach low Skills / Ability high Coaching Matrix low high Motivation

Supervisors as Coaches Special coaching issues because of the supervisor/employee relationship: – The coach

Potential Impacts • Unrealistic expectations by the coach • Unwillingness of employee to admit

These issues can be overcome by: • Recognizing the person being coached isn’t you.

Copyright © 2001 Chris Chen & John E. Jones

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Fundamentals of Coaching Chris Chen & John E. Jones American Society for Training & Development

Coaching is. . . Helping someone else expand apply their skills, knowledge and abilities through: – Teaching – Motivating – Listening – Encouraging – Goal Setting.

Coaching Matrix • Use the coaching matrix to determine your coaching approach. • Assess each person against each task. • Don’t fall into “patterns of behavior” which lead to over- or undercoaching.

Encourage Delegate Direct Teach low Skills / Ability high Coaching Matrix low high Motivation / Confidence

Supervisors as Coaches Special coaching issues because of the supervisor/employee relationship: – The coach is also the appraiser of performance. – The performance of the person being coached directly impacts the performance of the coach. – The coach is so proficient at the job of the person being coached it is “second nature” to them.

Potential Impacts • Unrealistic expectations by the coach • Unwillingness of employee to admit coaching needs • Impatience and criticism by the coach • Lowered confidence and self-esteem of the person being coached

These issues can be overcome by: • Recognizing the person being coached isn’t you. • Separating coaching activities from performance-management activities. • Setting realistic goals with the person being coached.