Fundamental for Uzbekistans ICT Industry Uzbekistan ICT Week

Fundamental for Uzbekistan's ICT Industry Uzbekistan ICT Week Tashkent, Uzbekistan

Digital Transformation Everywhere 2

Digital Services Contribute to New Growth & Revenue EBIT - Earnings Before Interest and Taxes (прибыль до вычета процентов и налогов) Traditional voice and broadband business growth slow down or become negative New content business grow fast Mobile Data M 2 M/Io. T Personal Broadband IT Consultant Enterprise Voice Mobile Payment IT-BPO Mobile Voice ITO Cloud AD BPaa. S Mobile Games IPTV&VOD Personal Voice IT HW Support Mobile AD Saa. S IT SW IT Support Service Iaa. S Mobile App-Store Traditional IT business with slim margin -15 Source: Gartner -10 -5 0 5 10 15 CAGR(%) 20 25 30 35 40 CAGR -Compound Annual Growth Rate (Совокупный среднегодовой темп роста) Transformed services scenario will boost future business 3

Characteristics of the Business revenue streams Global Operators Digital Transformation M 2 M/Io. T Future stars Fragmented market, Per sub-segment approach, Customer in the focus area Mobile Payment New Established Businesses Paa. S Simple architecture, Mono-technology CT based Enterprise Data Mobile Data Enterprise Voice Personal Voice Low TCO, Network Availability & Automation Mobile Voice Personal Broadband Cash Cow Customer Experience, TTM & Joint Innovation Cloud AD Mobile AD Replace with Mobile Games new one 15% Mobile Iaa. S App-Store Saa. S IPTV&VOD Implement alongside Digital services 50% Complex architectures, Multi-technologies Including IT & CT Upgrade existing system 34% Declining business Volume market, Mass approach, Cost per unit in the focus area Survey: Openet Maintenance of Legacy and Digital Source: Gartner 4

Operation Evolution & Challenges Operators’ Challenges Io. T Vo. LTE HD Video Vertical Video Call Cloud Services A converged operation model to current & future environments CT IT Assure Availability ICT Operation Enable Business Agility Continuous Efficiency Improvement Readiness for Future business: SDN NFV Cloud 5

Enablers for Operational Transformation Biz. Ops Full Stack Monitoring Analytics & Intelligence （Machine Learning） Full Automation SDN NFV Dev. Ops & Eco. System Cloud 6

Innovative ICT Operation Platform OWS: Operation Web Services Operation Applications SDM WFM Modules • Fast • Flexible • Best Practice OI FM PM SLM Workflow Mgmt. Task Mgmt. Schedule Alarm Correlation and RCA Performance mgmt. Portal Info Rich … Appointment … Test & Diagnose … Reporting Workflow Field Force Mgmt. Network Mgmt. AABD … Operation Mgmt. Iaa. S + Paa. S 7

Software Defined Operations E 2 E Monitoring Full Automation Real-time Data Analytics Rules & Policy (Artificial Intelligence) Test & Publish Change & Config Correct Deploy Dev. Ops & Ecosystem Monitoring Apps Server Database Host Mobile Cloud Micro services API Container Network Sensor … Events Alarms Log Perf Capacity … Automation Requirement to Deploy Detect to Correct WORKFLOW Dev. Ops & Ecosystem Plan to Prevent … to Fulfill Request Workflow Automation Apps Task Automation Apps 8

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ICT Transformation Roadmap Business Wave 1 Self-service Portal Technology Fix. Net System Migration Backup Expansion & modernization Wave 3 Customer Experience Improvement Business Service Dashboard Database Consolidation Information Lifecycle Mgmt Implementation NFV Single Cloud Mgmt Business Activity Monitoring Operation Intelligence ITSM Tools Upgrade SQM Federated CMDB NPM Deploy Automation Service View CMDB Platform and Tools Application Service Shift-Left CEM Integrated Automation Tools DC Security Optimization FMO Dev. Ops DC Network Optimization Monitoring Tool Rationalization Application Cloud Enablement Cloud DR implementation Cloud DC Implementation CMO Xaa. S SDN Mobile System Migration Portal System Migration Init. Converged Resource Pools Today: Communication Service Provider Wave 2 Future: Digital Service Provider Application Service Shift-Left Best Shoring MSUP Implementation Process Standardization Establish Governance Model Operations NOC to SOC Transformation Workplace Service Shift-Left 24*7 Command Center User Centric Operations Service Centric Operations Network Centric Operations 10

Your Strategic Partner for ICT Operation 23 of Top 30 Global Operators Managing 160+ Operations in 92 Countries 30+% Managed Services market share 75. 6% IT Outsourcing CAGR Serving 8 Opcos Managed Operations 7 African countries Managed Operations 3 African countries Managed NW & Service Operations Denmark: Managed NW & Service Operations UK: Managed P&E 3 GSDC, 1 COE, 4 Open Labs * Global Delivery Capability with robust infrastructure *: ABI analysis Finland: Network Operations Switzerland : Managed NW & IT Operations UK: E 2 E Business Service Assurance GSDC, Romania COE, UAE 3 African countries Managed NW & ITO 13 countries Networks Managed Operations GSDC, India Open Labs, China GSDC, Mexico Nigeria: Operations modernization Private Cloud enablement Kuwait: Managed NW & IT Operations 4 African countries Managed Operations Uganda : (serving 5 countries) Centralized IT operations SDP Consolidation 3 Middle East countries Managed Operations North Latin America: B 2 B Cloud operations 11

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Wrap-up: ICT Operational Transformation Values Towards Digital Transformation B 2 B Real Time & On-demand Services Digital & Innovative Enabling Platform B 2 C Full Automation & Operation Intelligence Social Web, Always online Services Offering Io. T (Smart City/Home/Grid etc. ) Big Video & VR Voice Content Data Cloud Io. T APIs Real Time Data Analytics Dev. Ops Ecosystem 13

ICT Week 2017 Tashkent • Uzbekistan