Fujian Xiamen Branch Fuzhou Branch Xiamen Branch Manager
Fujian – Xiamen Branch & Fuzhou Branch
厦门地区组织架构 Xiamen Branch Manager – Shirley Wang Sales CSR&DOC Strategic Yield Operation Acc. , HR&GA Jeffrey Huang Emma Hu Jordan Wu Ken Lin Christina He Copyright © 2017 Ocean Network Express Pte. Ltd. All Rights Reserved 4
厦门地区联络资料 业务部 Jeffrey Huang 业务部经理 Wendy Xiao 美加线 Nancy He 美加线 Jackey Yu 美加线 Danny Zhang 欧地线 Dana Hu 欧地线 非洲/拉美/澳新 Roger Huang 非洲/拉美/澳新 Bertha Lin 非洲/拉美/澳新 Johnson Chen Lisa Zheng 进口 0592 -3525798 0592 -3525801 0592 -3525803 0592 -3525732 0592 -3525804 0592 -3525799 0592 -3525809 13906044072 13606070175 13600957089 13960963695 13860179887 13959223112 13859922069 jeffrey. huang@one-line. com wendy. xiao@one-line. com nancy. he@one-line. com jackey. yu@one-line. com danny. zhang@one-line. com dana. hu@one-line. com roger. huang@one-line. com 0592 -3525807 13606908123 bertha. lin@one-line. com 0592 -3525776 13696966008 13799293349 johnson. chen@one-line. com lisa. zheng@one-line. com Copyright © 2017 Ocean Network Express Pte. Ltd. All Rights Reserved 5
厦门地区联络资料 客服单证部经理 美加线 美加线 欧地线 欧地线 非洲/拉美/澳新 进口 进口 单证 单证 Emma Hu Vickie Guo Michelle Huang Henry Wang Hancock Han Liu Jing Vicky Lin Lynn Lee Kelly Chen Lesley Ruan Tracy Lin Joy Wang Deborah Wang Isa Zhang Jenny He Lainey Qiu 0592 -3525767 0592 -3525765 0592 -3525755 0592 -3525741 0592 -3525784 0592 -3525749 0592 -3525748 0592 -3525747 0592 -3525740 0592 -3525731 0592 -3525730 0592 -3525764 0592 -3525722 0592 -3525774 0592 -3525775 0592 -3525746 Copyright © 2017 Ocean Network Express Pte. Ltd. All Rights Reserved 13860474216 18150098540 13606055977 13860488913 13616032167 emma. hu@one-line. com vickie. guo@one-line. com michelle. huang@one-line. com henry. wang@one-line. com hancock. han@one-line. com jing. liu@one-line. com vicki. lin@one-line. com lynn. lee@one-line. com kelly. chen@one-line. com lesley. ruan@one-line. com tracy. lin@one-line. com joy. wang@one-line. com deborah. wang@one-line. com isa. zhang@one-line. com jenny. hely@one-line. com lainey. qiu@one-line. com 6
厦门地区联络资料 采购&箱管部 采� &箱管部�理 Jordan Wu 0592 -3525778 13600965778 jordan. wu@one-line. com 集装箱�修管理 Jeff Huang 0592 -3525745 13600926971 jeff. huangxj@one-line. com 集装箱管理 Young You 0592 -3525700 young. you@one-line. com 船舶管理操作部�理 Ken Lin 0592 -3525728 13906017185 ken. lin@one-line. com 厦�港船舶操作 Alex Xie 0592 -3525733 15959283576 alex. xie@one-line. com 中�和福州港船舶操作 Johnny Zhong 0592 -3525742 18030302234 johnny. zhong@one-line. com 财务行政部经理 �� Christina He 0592 -3525718 13606915520 christina. he@one-line. com Ellen Sun 0592 -3525711 13606007522 ellen. sun@one-line. com �� Ivy Ke 0592 -3525720 ivy. ke@one-line. com 行政 Lucy Wang 0592 -3525721 lucy. wang@one-line. com Copyright © 2017 Ocean Network Express Pte. Ltd. All Rights Reserved 7
福州地区组织架构 SHIRLEY WANG Fuzhou Branch Manager Sales Mona Jiang CSR & DOC LYNN LIN (All Trade) (TP) WENDY WANG (EU) Irene Zhang (AFLA) Susy Su (AO) Copyright © 2017 Ocean Network Express Pte. Ltd. All Rights Reserved 8
福州联络资料 业务部 ��部�理 Mona Jiang 0591 -62178662 15959019309 Mona. jiang@one-line. com 客服部 美加� 欧地� 拉美/非洲 �洲 /澳新 Lynn Lin Wendy Wang Irene Zhang Susy Su 0591 -62178665 0591 -62178663 0591 -62178667 0591 -62178669 Copyright © 2017 Ocean Network Express Pte. Ltd. All Rights Reserved 13509389571 lynn. lin@one-line. com 13859017181 wendy. wang@one-line. com 15806008302 irene. zhang@one-line. com 15659457545 susy. su@one-line. com 9
福建业务分布 Xiamen Coverage Fuzhou Coverage Xiamen Fuzhou Quanzhou Putian Zhangzhou Ningde Longyan Nanping - Customers prospecting in Fujian area - Dedicated Sales/CSR serving customer needs within Fujian - Provide one stop shop and single point of contact for customers Sanming Copyright © 2017 Ocean Network Express Pte. Ltd. All Rights Reserved 11
订舱流程 1. Booking submission & any amendment/cancel request 2. E-Booking data transfer ONE指定船 代 客户 4. Customer download booking confirmation from ship agent’s platform to arrange local operation ONE 3. Confirm/cancel/amend booking 签单流程: 1. 客户在船代订舱平台上提交订舱资料包括任何数据的更改和取消; 2. 船代发送订舱资料至ONE系统; 3. ONE接收订舱数据后处理订舱,发送订舱确认至船代; 4. 客户从船代系统中下载船东确认,进行排载和安排当地的相关操作事宜; n ONE厦门指定船代:厦门外代(代理船舶为PS 7/EC 3/PN 4/ALX 2/CAE/SAS/SW 2)和厦门联代(代理船舶为FE 3/AGX 2); n ONE福州指定船代:福州外代(独家); n WNS为ONE的订舱处理中心,位于马尼拉; Copyright © 2017 Ocean Network Express Pte. Ltd. All Rights Reserved 12
服务指南查询 客�在 ONE香港�南网站可通�以下路径�看服�指南 http: //hk. one-line. com/ HOME>>HKSPRC>>Service Guidelines Copyright © 2017 Ocean Network Express Pte. Ltd. All Rights Reserved 14
船期表 下载地址 Ø ONE 网站地址 Ø 出口: https: //hk. one-line. com/schedules/export Ø �口: https: //hk. one-line. com/schedules/import Ø ONE指定船代网站地址 Ø http: //www. penavicoxm. com (厦�外代) Ø http: //www. xmnunisco. com (厦��代) Ø http: //www. penavicofz. com (福州外代) n �登�以上 ONE网站或指定船代网站下�船期表, ONE客服会及�更新每月船期信 息; Copyright © 2017 Ocean Network Express Pte. Ltd. All Rights Reserved 17
货载动态查询(2) “TRACKING”功能展示�物����及��靠泊抵港��! Copyright © 2017 Ocean Network Express Pte. Ltd. All Rights Reserved 19
船舶资料查询 在主��入提�号或柜号�行��,点�需要��的船名 Copyright © 2017 Ocean Network Express Pte. Ltd. All Rights Reserved 21
当地费用查询 出口当地费用链接地址: ONE网站: https: //hk. one-line. com/surcharge-change/export 厦�外代: http: //eportal 03. penavicoxm. com/eportal/Pen. Index/Carr. Query/One. Index. aspx 厦��代: www. xmnunisco. com/down. aspx? classid=20180313141510473 福州外代:http: //www. penavicofz. com/E_commerce. UI/newsshow. aspx? ID=3638 进口当地费用链接地址: ONE网站: https: //hk. one-line. com/surcharge-change/import 厦�外代: http: //eportal 03. penavicoxm. com/eportal/Pen. Index/Carr. Query/One. Index. aspx 厦��代: www. xmnunisco. com/down. aspx? classid=20180313141510473 福州外代:http: //www. penavicofz. com/E_commerce. UI/newsshow. aspx? ID=3638 进出口集装箱超期使用费查询地址: 厦�外代: http: //eportal 03. penavicoxm. com/eportal/Pen. Index/Carr. Query/One. Index. aspx 厦��代: www. xmnunisco. com/down. aspx? classid=20180313141510473 福州外代: http: //www. penavicofz. com/E_commerce. UI/newsshow. aspx? ID=3637 Copyright © 2017 Ocean Network Express Pte. Ltd. All Rights Reserved 22
全球联系方式及集装箱超期使用费查询 全球联系方式查询 https: //hk. one-line. com/all-offices 全球集装箱超期使用费查询 https: //ecomm. one-line. com/ecom/CUP_HOM_3701. do? sess. Locale=en Copyright © 2017 Ocean Network Express Pte. Ltd. All Rights Reserved 23
保函格式查询 福建进出口保函格式下载 厦门外代: http: //eportal 03. penavicoxm. com/eportal/Pen. Index/Carr. Query/One. Index. aspx 厦门联代:www. xmnunisco. com/down. aspx? classid=20180313141510473 福州外代:http: //penavicofz. com/E_commerce. UI/download. aspx? File. Ads=ONE Copyright © 2017 Ocean Network Express Pte. Ltd. All Rights Reserved 24
公司相关网站及微信公众号介绍 Ø 公司相关网站介绍 Ø ONE微信公众号介绍 Copyright © 2017 Ocean Network Express Pte. Ltd. All Rights Reserved 25
ONE服务承诺 Direct Selling and dedicated CSR serve customer needs Same KPI shared by Sales and pair up CSR Within 4 Hours Booking confirmation time 100% E Bkg/ESI Achievement Ratio Less than 5% Abandon call Less than 15 seconds(3 rings)Call waiting time Customer Satisfaction survey and feedback log Copyright © 2017 Ocean Network Express Pte. Ltd. All Rights Reserved 28
- Slides: 29