Front Office Operations Guide 1115 Guest Service Shift

Front Office Operations Guide, 1115 Guest Service Shift Checklists A. The Purpose of This Policy Guest-service team members complete one or more shift checklist for every shift worked so that we can be certain that important tasks do not go undone. Continue ► GUEST SERVICES GUIDE © Marin Management, Inc.

Front Office Operations Guide, 1115 Guest Service Shift Checklists B. Your Checklist Procedure At the start of your shift, check to be certain you have an adequate supply of each checklist needed to complete your shift. If not, see your supervisor or the manager-on-duty. You can also print checklists from MMI Resource Site. At the scheduled time, complete each checklist. Some tasks on the checklists require additional instructions. These are usually noted with "see procedure“. When this note appears and you need addition instructions, check for the procedures in this Guest Services Guide. Continue ► GUEST SERVICES GUIDE © Marin Management, Inc.

Front Office Operations Guide, 1115 Guest Service Shift Checklists C. Related Policy Also see the policy Night Audit Shift Checklists. End GUEST SERVICES GUIDE © Marin Management, Inc.

Front Office Operations Guide, 1115 Guest Service Shift Checklists YOU HAVE REACHED THE END OF THIS SECTION. v To return to a previous page: Press the Page Up key or v To leave this section: Press the space bar End GUEST SERVICES GUIDE © Marin Management, Inc.