FRONT OFFICE DEPARTMENT KANTOR DEPAN The front office
- Slides: 7
FRONT OFFICE DEPARTMENT (KANTOR DEPAN)
• The front office or reception is an area where visitors arrive and first encounter a staff at a place of business. Front office staff will deal with whatever question the visitor has and put them in contact with a relevant person at the company. • Bertanggung jawab atas penjualan kamar hotel berdasarkan cara yang sistematis melalui reservasi hingga penyerahan kamar kepada tamu hotel dan memberikan pelayanan informasi kepada para tamu selama mereka berada atau menginap di hotel. • The staff should know about the hotel well, good skill in selling and communication.
• Front office organization: FRONT OFFICE MANAGER FRONT DESK RESERVATION CASHIER INFORMATION TELEPHONE OPERATOR CONCIERGE DISPATCHER BELL BOY DOOR MAN AIRPORT
• FUNCTION: 1. SELLING 2. MAKING DATA 3. CHECKING OUT GUESS 4. GIVING INFORMATION 5. GUEST’ LUGGAGE 6. TELECOMMUNICATION SERVICE
A. Doorman : assists guests upon arrival and departure B. Bell boy : handle luggages C. Bell captain : provided all services rent D. Concierge : responsible for baggage handling E. Receptionist : registrating and rooming the hotel guests F. Key and information clerk : up dating information about hotel facilities and city
G. Reservation clerk : reservation correspondence, room availability status board H. Telephone operator : responsible for all in coming, out going and internal calls, wake up calls, and messages.
Assignment Role play
- Front office department responsibilities
- Organization chart of front office
- Front office manager organizational chart
- Front office manager roles and responsibilities
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