Four levels of listening Paying attention to address

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Four levels of listening Paying attention to address complex challenges Elisabetta Marinelli Ph. D

Four levels of listening Paying attention to address complex challenges Elisabetta Marinelli Ph. D Elisabetta. Marinelli@pr-i. eu www. pr-i. eu

The importance of listening

The importance of listening

Current popular knowledge on listening What to listen to: The consequences of not listening:

Current popular knowledge on listening What to listen to: The consequences of not listening: • Your hearth • Your soul • The rain • The sea • • Despair Anger Solitude Broken relationships • Regret

ALARM! You have to listen to yourself but… …face pretty harsh consequence for not

ALARM! You have to listen to yourself but… …face pretty harsh consequence for not listening to someone else. Project that to global challenges and realise that… We need better guidance on HOW to listen!

Level 1 – Download Listen from your habits Judgement Confirmation of old opinions/ Rules

Level 1 – Download Listen from your habits Judgement Confirmation of old opinions/ Rules re-enaction

Level 2 – Factual Listen from outside With an open mind Identification of discordant

Level 2 – Factual Listen from outside With an open mind Identification of discordant data Debate

Level 3 – Empathetic listening Listen from within With an open hearth Seeing through

Level 3 – Empathetic listening Listen from within With an open hearth Seeing through other peoples’ eyes Dialogue and connection

Level 4 – Generative listening Listen from the source With an open will Connecting

Level 4 – Generative listening Listen from the source With an open will Connecting to an emerging future Collective creativity

Summary and implications for action Global Action Hierarchy/Planning I in me Market/Competition I in

Summary and implications for action Global Action Hierarchy/Planning I in me Market/Competition I in it Dialogue/Adjustment I in you Co-Creation I in us

The importance of listening in complex problems State of the art To do list

The importance of listening in complex problems State of the art To do list • Multitude of actors • Common framework • Commitment to sustainability • Desire to be proactive • Are going to the same place? • Do we understand how our views and challenges overlap? • Can we place ourselves and each other on a common map? • Are we being transformative? Listening needed

To sum up… The importance of listening when facing common challenges

To sum up… The importance of listening when facing common challenges

Now what? • Reflect on which type of listening do you normally engage in

Now what? • Reflect on which type of listening do you normally engage in when working? • What did you get out of it? • Do you think different types of listening are important when addressing societal challenges?

Resources • https: //www. youtube. com/watch? v=e. Lf. Xp. Rk. VZa. I • https:

Resources • https: //www. youtube. com/watch? v=e. Lf. Xp. Rk. VZa. I • https: //www. collaboratiohelvetica. ch/en/blog/2020/1/15/4 -levels-of-listening-theory-u-deep-listening-exercise (Thanks Adriana for the support!)

Attention Attention attention Soft attentionglobal attentionattention Hard attentionAttention Attention attention Soft attentionglobal attentionattention Hard attention
Hearing vs Listening Was I paying attention HearingHearing vs Listening Was I paying attention Hearing
Hearing vs Listening Was I paying attention HearingHearing vs Listening Was I paying attention Hearing
ACTIVE LISTENING Was I paying attention But beACTIVE LISTENING Was I paying attention But be
Hearing vs Listening Was I paying attention HearingHearing vs Listening Was I paying attention Hearing
MODULE F Four Levels of Assessment Four LevelsMODULE F Four Levels of Assessment Four Levels
Attention 1 The meaning of attention Term attentionAttention 1 The meaning of attention Term attention
Attention and Consciousness Divided Attention Selective Attention TheoriesAttention and Consciousness Divided Attention Selective Attention Theories
Attention 1 The meaning of attention Term attentionAttention 1 The meaning of attention Term attention
Outline Attention Categorizing Attention Visual attention The spotlightOutline Attention Categorizing Attention Visual attention The spotlight
Attention Properties of Attention LIMITED Allocate attention switchAttention Properties of Attention LIMITED Allocate attention switch
Four Types Four Types Four Types Four TypesFour Types Four Types Four Types Four Types