Foundation Suite Mobility Suite Avaya Aura Suite Licensing

Foundation Suite Mobility Suite Avaya Aura® Suite Licensing Simplifying the Path to Collaboration Solutions NDA Presentation for Distributors, Partners and Sales June 2013 Collaboration Suite

Agenda – Avaya Aura® Suite Licensing 1. Simplify the Path to Collaboration 2. Suite Licensing Details 3. Summary 4. Backup (TCO, Services, Partner Proposition) © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 2

Call To Action: Avaya Aura® Suite Licensing This is very important! 4 The new Avaya Aura® Suite Licensing affects the sales of all of our Avaya Aura and UC/Collaboration applications portfolio and: 4 Dramatically simplifies the purchase of Avaya collaboration solutions 4 Aligns with customer business needs for mobility and collaboration 4 Creates an opportunity to drive a higher-value application “mix” 4 Reinforces Avaya strategic directions 4 Is highly competitive with Cisco and Microsoft packages 4 “Foundation Suite” replaces “Essential Suite” for naming content remains the same Sales Portal Have your teams review the full information (offer definition, FAQ, longer presentation, etc. ) and keep coming back as new information is posted: https: //avaya. my. salesforce. com/apex/sp_View. Detail. Page? Id=a 3 j 30000000 LBy. TAAW or search for “Avaya Aura Suite Licensing” page © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 3

Market Trends Personal Enterprise Video Meets Mobile Collaboration 48% Deployed 28% Used Over 60% UC growth rate driven by personal/ mobile video 40% employees spend >20% of time away from desk 80% Fortune 100 deploying i. Phones/i. Pads of enterprises expect to integrate desktop/mobile video with rooms © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 4

User Profiles Vary as Employee Needs Differ Office Centric üName lookup üClick-to dial üDesktop Video üIM/Presence üVoicemail üConference Calls Mobile and Virtual Worker üRemote access üEnterprise Features üSingle-number reach üDevice Choice üSpeech-enabled üReady access to content © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. Power Collaborator üConferences üShare content üMulti-tasking üBYOD üVoice, video, web üAlways on 5

A Software Suite for all your User Profiles Power Collaborator Office Centric Mobile and Virtual Worker Foundation Mobility Collaboration Suite Foundation Suite Mobility Suite © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 6

Agenda – Avaya Aura® Suite Licensing 1. Simplify the Path to Collaboration 2. Suite Licensing Details 3. ASD & PLDS Updates 4. Summary 5. Backup (TCO, Services, Partner Proposition) © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 7

Avaya Aura® Suite Licensing – Business Value Mix and Match Licensing Select different licensing suites based on the unique needs of different users to help ensure that the right people are accessible and empowered to make wellinformed decisions rapidly - anywhere, anytime End-to-End Solution Create a complete collaborative experience through new application features Lower TCO Avoid paying for features a user may not require by fine tuning feature selection through mix and match licensing Complete Services Support Advantage and Managed Services are available to match customer’s needs; new bundled pricing provides savings © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 8

Avaya Aura® Suite Licensing Foundation Suite Mobility Suite Collaboration Suite Mix & Match per user across the enterprise Deskphone license Voice Video IM Presence UC clients for Windows & Mac Voice Mail Microsoft Lync & Office integration Session Management APIs System Management Survivability Avaya Aura Foundation Suite + Fixed-mobile convergence Mobile device support Speech based personal assistant Unified Messaging Secure Remote Access Avaya Aura Mobility Suite + Content sharing Audio conferencing Video conferencing Web conferencing Browser access with firewall traversal to voice, video, content sharing Desktop/mobile video Recording © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 9

Avaya Aura® Suite Licensing Cost-effective upgrade and purchase path to mobility and collaboration $225 new user $70 upgrade $325 new user ($100 from Foundation) $525 new user ($200 from Mobility) $125 upgrade $275 upgrade $75 upgrade with UA/SSU $0 upgrade with UA/SSU $140 Conferencing 7 a-la-carte MCU /port Scopia a-la-carte • Per user list price in $US Dollars with flexible per-user mix & match licensing • Product Licensing & Delivery System (PLDS) manages user licenses per system & supports Suite portability per Avaya’s Global License portability policy $175 upgrade with UA/SSU ~$5500 connect Scopia room system to MCU Collaboration Suite Optional al-la-carte Conferencing 7 or Scopia (/port) Conferencing 7 Mobility Suite Full Voice/Web/Video Distributed media architecture Scopia /user Desktop & Mobile (Room systems extra) Optional al-la-carte Conferencing 7 or Scopia (/port) Foundation Suite Avaya Aura CM, SMGR Avaya Aura Presence, IM one-X Communicator Avaya SBCE Flare for i. Pad EC 500 Voice, p 2 p video Avaya Aura CM, SMGR Avaya Aura Presence, IM Voice, p 2 p Video Flare for PC ACE 6. 2 ACA MS Lync plug-in w/video one-X Communicator Avaya SBCE Flare for i. Pad EC 500 Voice+Web+Video Avaya Aura CM, SMGR Flare for PC Voice, p 2 p Video ACE 6. 2 ACA MS Lync plug-in w/video © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. one-X Communicator Voice, p 2 p Video ACE CM Messaging one-X Avaya Aura Mobile Messaging SIP/i. OS/CES Avaya Aura Presence, IM Voice, p 2 p Video ACE Voice, p 2 p Video one-X Avaya Aura Mobile Messaging SIP/i. OS/CES ACE CM Messaging Flare for PC Voice+Web+Video ACE 6. 2 ACA MS Lync plug-in w/video CM Messaging 10

Included ala carte Included if CMEE entitlement Avaya Aura® Suite Licensing License Standard Edition Enterprise Edition NA NA Foundation Suite (New) Mobility Suite (New) NA NA Collaboration Suite (New) Avaya Aura CM, System Manager Avaya Aura IM/Presence Avaya Aura Session Manager Survivability (LSP, Survivable Core) Communication Manager Messaging (basic VM) one-X Communicator one-X Mobile with Client Enablement Services Extension to Cellular Desktop Video Flare PC / one-X Communicator Mac Microsoft Lync Desktop Integration w/ACA Flare i. Pad Avaya Aura Messaging SBCE & Remote Access Avaya Aura Conferencing Scopia Desktop & Mobile © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. Analog License Available for $40/user 11

Foundation Suite Value for CMEE Upgrade Important Points 1. CMEE R 5/6 customer keep all their existing UC All Inclusive applications when upgrading to Foundation Suite. 2. Extension to Cellular, one-X Mobile/CES, one-X Portal and AES Unified Desktop will not appear on the Foundation Suite Upgrade order out of ASD 3. Customers will keep software entitlements in PLDS 4. Customers on SSU/UA will stay on current CMEE maintenance contracts including existing and new Foundation Suite Entitlements 5. Customers without SSU/UA will re-cast to Foundation Suite Support Advantage & 4 applications in line 2 will be added at no cost 6. Customers must purchase Foundation Suite Upgrade Advantage to keep next upgrade entitlement on 4 applications in line 2 above © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 12

Mobility Suite Value for CMEE Upgrade Option Foundation Suite Application Value (Option 1 -12) + Mobility Suite Application Value (Option 13 -20) © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 13

Upgrade, Merge and Parking Policy 1. 2. 3. 4. Can’t mix Suite Licensing and CM STD/CMEE on the same System Can move licenses between CM STD R 6 to CM STD R 6 System Can move licenses between CMEE R 6 to CMEE R 6 Systems All Parked licenses will upgrade to Suite Licenses after June 3, 2013 - Requires CM R 6 system to move to Suite Licensing 5. All Upgrades & Merges will be to Suite Licenses after June 3, 2013 - Requires CM R 6 system to move to Suite Licensing Current License Release Suite License Cost CMEE Release 6 Foundation Suite $0 CM STD with SSU/UA Release 6 Foundation Suite $0 CM STD Release 6 Foundation Suite $70 Current License Release Suite License Cost CMEE with SSU/UA Release 5 or earlier Foundation Suite $0 CMEE Release 5 or Earlier Foundation Suite $70 CM STD with SSU/UA Release 5 or Earlier Foundation Suite $0 CM STD Release 5 or Earlier Foundation Suite $70 (must have maintenance coverage) © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 14

Foundation Suite vs. CM Standard (just IPT) For 12% increase in TCO a low ($33) over 3 years customers receive $268 in additional application value over CM STD today* CM Std (3 yr. TCO) $276 UA (3 yrs. ): $38 6%/yr. SA (3 yrs. ) $28 4. 4%/yr. Licenses: $210* • Avaya Aura CM STD • 1001+ Users $205 (GPL)/$185 (US) • 100 -1000/ $210* • 1 -100 /$240 • Avaya Aura Presence with IM • Avaya Aura System Manager © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. Foundation Suite (3 yr. TCO) $309 UA (3 yrs. ): $41 6%/yr. SA (3 yrs. ) $43 6. 3%/yr. License: $225 • Avaya Aura CM STD • Avaya Aura Presence with IM • Avaya Aura System Manager • Avaya Aura ESS/LSP • Avaya Aura Session Manager • CMM (VM) • Flare PC or 1 XC MAC • Pt to Pt Video • ACA for Microsoft OCS/LYNC with /DCE • ACE server & API Licenses 15

Avaya Aura® Suite Licensing – Services Pricing Support Advantage and Managed Services are key services offers 4 Full compliment of Support Advantage offers 4 Bundle savings apply to Support & Upgrade Advantage 4 Managed Services offers Foundation Suite Avaya Aura with Survivability, Desktop Clients and Video $225 new user / $70 upgrade/ $0 w/ UA Per month AAC 7 w Audio/Web/Video Flare tablet Scopia * Desktop & Mobile Mobility Suite Collaboration Suite Roaming users, road warriors and telecommuters, enabled with mobile clients, secure VPN-less access and advanced messaging Power collaborators using premium video, plus audio/web/video $325 new user / $125 upgrade/ $75 w/UA $525 new user / $275 upgrade/ $175 w/ UA Per month From $1. 15 SA Essential Retail From $2. 20 SA Essential Retail From $3. 75 SA Essential Retail From $1. 48 SA Preferred Retail From $2. 82 SA Preferred Retail From $4. 80 SA Preferred Retail From $1. 13 UA, Upgrade Advantage From $1. 63 UA, Upgrade Advantage From $2. 63 UA, Upgrade Advantage From $4. 25 Managed Assist new user From $4. 75 Managed Operate new user © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. * per-user Scopia ships FQ 3 16

Flexible Support Services Options for Avaya Aura® Suite Licensing 1 Mix and Match 4 Customer can mix and match new license types at the same site/sold-to 2 Simple and Flexible Migration Path 4 Customers with SE or EE licenses with an upgrade subscription (+U or UA) can move to Foundation, Mobility or Collaboration Suites without a support contract recast 4 Existing pricing will be honored until renewal or recast 4 To sell co-delivery on any new Aura Suite, partner training for all bundle components must be complete. Migration period with promotional discount will be given to qualified partners to complete training for any bundles 3 Gradual Partner Training Adoption 4 There will be an incremental 10% discount on Wholesale price for any suite for any Aura Co-delivery Authorized partners. This discount expires on September 30, 2013. A Blanket Special bid process will be communicated. 4 Contract can be taken to co-delivery at renewal if training requirements are completed; this is one time option only; if wholesale is renewed, contract must remain wholesale; 4 Integrated Applications (any bundle sold and a la carte applications part of that bundle) must have the same service delivery method. Ex. Foundation licenses with additional one-X Communicator sold a la carte must have same delivery since Foundation bundle includes one -X Communicator. © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 17

Services Guidelines for Uplifting R 6 Licenses within new Avaya Aura® Suite Licensing Without Subscription With Subscription Analog to Foundation Recast Agreement SE to Foundation Recast Agreement $ 0 KMAT – Contract Remains in Place SE to Mobility Recast Agreement Additive – Uplift Code Only SE to Collaboration Recast Agreement Additive – Uplift Code Only EE to Foundation $ 0 KMAT – Contract Remains in Place EE to Mobility Additive – Uplift Code Only EE to Collaboration Additive – Uplift Code Only Foundation to Mobility Additive – Uplift Code Only Foundation to Collaboration Additive – Uplift Code Only Mobility to Collaboration Additive – Uplift Code Only B 5800 to Foundation Recast Agreement ASIPP to Foundation (Nortel Migration) Recast Agreement Additional Scenarios for Upgrading from older releases are outlined in the Support Advantage Sales Scenario Guide at https: //avaya. my. salesforce. com/apex/sp_Content. Classification. List. Page? Id=a 3 j 30000000 L 3 j. AAAS&cat=Sales+Collateral © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 18

Services Guidelines for Upgrading R 5 Analog, Standard or Enterprise Edition to Foundation, Mobility and Collaboration Suites Upgrading to Foundation Suite Upgrading to Mobility or Collaboration Suite Existing License Type Sales Motion Without Upgrade Subscription (SS or SA) With Upgrade Subscription (SSU or SA+UA) Analog R 5 Order license upgrade Recast Support Agreement Recast Support Agreement Order $0 KMAT Code Recast Support Agreement Order Additive (delta) Code Standard Edition R 5 Enterprise Edition R 5 Order license upgrade Additional Scenarios are outlined in the Support Advantage Sales Scenario Guide at https: //avaya. my. salesforce. com/apex/sp_Content. Classification. List. Page? Id=a 3 j 30000000 L 3 j. AAAS&cat=Sales+Collateral © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 19

Collaboration Suite with Scopia Video* * per user Scopia ships FQ 3 4 Industry Unique Per User Licensing for Video 4 Unmatched Video Experience with Scopia Desktop/Mobile 4 Bring Your Own Device (BYOD) – Go Mobile! 4 Easily Connect people inside and outside the organization Collaboration Suite © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 20

Collaboration Suite – Scopia Components * Per-user Scopia ships FQ 3 Collaboration Suite Per-user license includes: New Scopia Elite MCU model for Avaya Aura Collaboration Suite List: $50, 000 Scopia User License *Ordered Separately via ASD Cannot reuse existing Elite 5000 or 6000 series MCU Includes Scopia Desktop/Mobile Gateway Software (client downloads are “free”) Scopia Management Software Adding HD Room Conferencing Concurrent Port Licensing List: $5500 per license Ordered separately – future availability © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 21

Collaborate NOW! Objectives & Availability Drive applications, enable hardware upgrades and support the rollout of Avaya Aura® Suite License Bundles: Objectives Target Audience Regional Availability Timeframe Promotion Fit • Re-engage customer base, position the value of Real Time Collaboration • Upgrade hardware and software with current releases • Establish base of platforms for future collaborative applications sales • Simplify upgrade ordering process through ASD CM 4 Installed Base and Below + Midsized Business Template (MBT) • Global opportunity of ~ 100 K systems and ~ 65 M users Americas (US, Canada, CALA) + EMEA April 2013 to September 2013 Complimentary to Triple 7 (CS 1000 Install Base) and Avaya’s applications strategy © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 22

Collaborate NOW! Promotion Offer Summary Three Levels of Discount tied to each new Avaya Aura License Suite Foundation Suite Mobility Suite Collaboration Suite* Minimum Number of Upgrade Licenses 100 100 Mix and Match? Yes Yes Incremental Partner Discount 12% 13% 14% Discount Applies to • Avaya Common Servers (including application servers) • G Series Gateways • 96 X 1 Phones • Avaya Aura® Upgrade User Licenses • Networking Solutions (excluding Avaya Wi. Fi solutions) • Scopia Elite MCU model for Avaya Aura Collaboration Suite (1 June 2013) Call Center Inclusion Call Center Elite, CMS and the Elite Multichannel feature pack can all be added at the discount level applicable to the appropriate Avaya Aura Suite. Terms and conditions: 1. Minimum order of 50 Call Center Elite agents 2. Either a new CMS or CMS upgrade is required 3. The number of CMS agents must = number of Call Center Elite upgrade licenses * Collaboration Suite Licenses will not launch until 1 June 2013 but will be included in the promotion and ASD on 4 March for quoting (but not ordering) purposes. © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 23

ASD support for Avaya Aura Suite Licensing Key points 4 CM Configurator in New System and Upgrades & Additions – Existing, Merge & Target Screens – Foundation is in System Offer drop-down. – Initially named Enterprise Core (re-named to Foundation in March) – New entry for US & ROW – No change for EMEA – New line items for Mobility & Collaboration (enter # licenses) – Number of Foundation licenses are calculated based on the total number of ports (TDM, IP) less Mobility & Collaboration licenses 4 Support Advantage is required. ASD will provide an error message/warning for non-compliant designs. © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 24

ASD support for Avaya Aura Suite Licensing Key points 4 Avaya SBC-AE is in CI. Does not affect ordering of Mobility Suite – When Avaya SBC Hardware is ordered a PM review is triggered – VPN-less remote worker with Flare Exp i. Pad 1. 1. 1 and the Avaya SBCE R 6. 2, with a single SM and an Aura 6. 2 or greater environment. – VPN-less remote worker with Mobile SIP i. OS 6. 2 and the Avaya SBCE R 6. 2, with a single SM and an Aura 6. 2 or greater environment. © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 25

ASD Communication Manager – New System Select Enterprise Core Enter Qty for Mobility & Collaboration licenses ASD calculates the required number of Foundation (Enterprise Core) licenses © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 26

Communication Manager Upgrades & Additions Select Enterprise Core for existing and/or merging licenses Enter quantities of existing and/or merging licenses for Mobility & Collaboration © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 27

Communication Manager Upgrades & Additions Target System Screen Select Enterprise Core Enter quantities of NEW licenses for Mobility & Collaboration Enter quantity of licenses to be upgraded (uplifts) ASD calculates the required number of Foundation (Enterprise Core) licenses: © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 28

Agenda – Avaya Aura® Suite Licensing 1. Simplify the Path to Collaboration 2. Suite Licensing Details 3. Summary 4. Backup (TCO, Services, Partner Proposition) © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 29

Summary • New Suite Licensing simplifies pricing and Lowers TCO for Mobility and Collaboration sales plays. • Drives higher ASP/Margins for Channel Partners • Complete GA is June 3, 2013 (EOS for SE/EE) • Partners should check Sales and Service certification requirements • Portal Page: https: //avaya. my. salesforce. com/apex/sp_View. Detail Page? Id=a 3 j 30000000 LBy. TAAW © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 30

Resources Sales Portal • • • Offer Definition FAQ Partner Presentation Customer Presentation Fact Sheet https: //avaya. my. salesforce. com/apex/sp_View. Detail. Page? Id=a 3 j 300000 00 LBy. TAAW or search for “Avaya Aura Suite Licensing” Under Business Tools © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 31

Agenda – Avaya Aura® Suite Licensing 1. Simplify the Path to Collaboration 2. Suite Licensing Details 3. Summary 4. Backup (TCO, Services, Partner Proposition) © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 32

TCO

Foundation Suite vs. CM Standard plus a la carte apps CM Std + a la carte applications (3 yr. TCO) $577 52% discount on 3 yr. TCO (Lic+SW Services) UA (3 yrs. ): $74 6%/yr. SA (3 yrs. ) $93 7. 6%/yr. Foundation Suite (3 yr. TCO) Licenses: $410* $309 • Avaya Aura CM STD - $185 1001+ Users • Avaya Aura Presence with IM • Avaya Aura System Manager • Avaya Aura ESS/LSP - $25 • Avaya Aura Session Manager $21 ($150 per port /7. 5) • CMM (VM) - $35 • Desktop Clients - $40 (average of all clients options) • Pt to Pt Video - $42 • ACE server & API Licenses - $62 (per 1000 user installation) UA (3 yrs. ): $41 6%/yr. 46% discount on license Suite *may be greater depending on choice of desktop applications © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. SA (3 yrs. ) $43 6. 3%/yr. License: $225 • Avaya Aura CM STD • Avaya Aura Presence with IM • Avaya Aura System Manager • Avaya Aura ESS/LSP • Avaya Aura Session Manager • CMM (VM) • Flare PC or 1 XC MAC • Pt to Pt Video • ACA for Microsoft OCS/LYNC with /DCE • ACE server & API Licenses 34

Foundation Suite vs. CM Standard (just IPT) For 12% increase in TCO a low ($33) over 3 years customers receive $268 in additional application value over CM STD today* CM Std (3 yr. TCO) $276 UA (3 yrs. ): $38 6%/yr. SA (3 yrs. ) $28 4. 4%/yr. Licenses: $210* • Avaya Aura CM STD - $205 (GPL) $185 (US) 1001+ Users /$210 1001000/$240 1 -100 • Avaya Aura Presence with IM • Avaya Aura System Manager © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. Foundation Suite (3 yr. TCO) $309 UA (3 yrs. ): $41 6%/yr. SA (3 yrs. ) $43 6. 3%/yr. License: $225 • Avaya Aura CM STD • Avaya Aura Presence with IM • Avaya Aura System Manager • Avaya Aura ESS/LSP • Avaya Aura Session Manager • CMM (VM) • Flare PC or 1 XC MAC • Pt to Pt Video • ACA for Microsoft OCS/LYNC with /DCE • ACE server & API Licenses 35

Mobility Suite vs. CM Standard plus a la carte apps CM Std + a la carte applications (3 yr. TCO) $948 51% discount on 3 yr. TCO (Lic+SW Services) UA (3 yrs. ): $120 6%/yr. SA (3 yrs. ) $163 8. 1%/yr. Mobility Suite (3 yr. TCO) Licenses: $665* $462 • Avaya Aura CM STD - $185 1001+ Users • Avaya Aura Presence with IM • Avaya Aura System Manager • Avaya Aura ESS/LSP - $25 • Avaya Aura Session Manager $21 ($150 per port /7. 5) • CMM (VM) - $35 • Desktop Clients - $40 (average of all clients options) • Pt to Pt Video - $42 • ACE server & API Licenses - $62 (per 1000 user installation) • Flare for i. Pad - $100 • Ext to Cellular w/1 X Mobile or 1 XMobile IOS - $60 • Avaya Aura Messaging (UM) - $65 • Avaya Session Border Controller + Remote Worker $30 ($90 per port /3) UA (3 yrs. ): $58 6%/yr. 51% discount on license Suite *may be greater depending on choice of desktop applications © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. SA (3 yrs. ) $79 8. 1%/yr. License: $325 • Avaya Aura CM STD • Avaya Aura Presence with IM • Avaya Aura System Manager • Avaya Aura ESS/LSP • Avaya Aura Session Manager • CMM (VM) • Flare PC or 1 XC MAC • Pt to Pt Video • ACA for Microsoft OCS/LYNC with /DCE • ACE server & API Licenses • Flare for i. Pad • Ext to Cellular w/1 X Mobile or 1 XMobile IOS • Avaya Aura Messaging (UM) • Avaya Session Border Controller + Remote Worker $ 36

Collaboration Suite vs. CM Standard plus a la carte apps CM Std + a la carte applications (3 yr. TCO) $1592 53% discount on 3 yr. TCO (Lic+SW Services) UA (3 yrs. ): $213 6%/yr. SA (3 yrs. ) $275 8. 3%/yr. Collaboration Suite (3 yr. TCO) Licenses: $1104* $748 • Avaya Aura CM STD - $185 1001+ Users • Avaya Aura Presence with IM • Avaya Aura System Manager • Avaya Aura ESS/LSP - $25 • Avaya Aura Session Manager $21 ($150 per port /7. 5) • CMM (VM) - $35 • Desktop Clients - $40 (average of all clients options) • Pt to Pt Video - $42 • ACE server & API Licenses - $62 (per 1000 user installation) • Flare for i. Pad - $100 • Ext to Cellular w/1 X Mobile or 1 XMobile IOS - $60 • Avaya Aura Messaging (UM) - $65 • Avaya Session Border Controller + Remote Worker $30 ($90 per port /3) • AAC 7 w/Flare i. Pad & PC - $190 • Scopia Mobile & Desktop Clients $249* Inclusion Date TBD UA (3 yrs. ): $95 6%/yr. 53% discount on license Suite *may be greater depending on choice of desktop applications © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. SA (3 yrs. ) $128 8. 1%/yr. • • • • License: $525 Avaya Aura CM STD Avaya Aura Presence with IM Avaya Aura System Manager Avaya Aura ESS/LSP Avaya Aura Session Manager CMM (VM) Flare PC or 1 XC MAC Pt to Pt Video ACA for Microsoft OCS/LYNC with /DCE ACE server & API Licenses Flare for i. Pad Ext to Cellular w/1 X Mobile or 1 XMobile IOS Avaya Aura Messaging (UM) Avaya Session Border Controller + Remote Worker $ AAC 7 w/Flare i. Pad & PC Scopia Mobile and Desk top Clients – Inclusion Date TBD 37

Foundation Suite vs. CM Enterprise (3 yr. TCO) $362 15% discount on 3 yr. TCO (Lic+SW Services) UA (3 yrs. ): $48 6%/yr. SA (3 yrs. ) $49 6. 1%/yr. Foundation Suite (3 yr. TCO) Licenses: $265 • Avaya Aura EE - $265 1001+ Users • Avaya Aura Presence with IM • Avaya Aura System Manager • Avaya Aura ESS/LSP • Avaya Aura Session Manager • CMM • One-X Communicator • AES Unified Desktop • Extension to Cellular • One-X Mobile $309 UA (3 yrs. ): $41 6%/yr. 15% discount on license Suite - may be greater depending on choice of desktop applications SA (3 yrs. ) $43 6. 3%/yr. License: $225 • Avaya Aura CM STD • Avaya Aura Presence with IM • Avaya Aura System Manager • Avaya Aura ESS/LSP • Avaya Aura Session Manager • CMM (VM) • Flare PC or 1 XC MAC • Pt to Pt Video • ACA for Microsoft OCS/LYNC with /DCE • ACE server & API Licenses Foundation Suite has removed Extension to Cellular and one-X Mobile (clear match to use cases) with added value Desktop Video, Flare for PC, ACA MS Lync Plug In w/DCE and ACE Toolkit (can be leveraged for ACE MS Lync integration for Nortel installed base) © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 38

Mobility Suite vs. CM Enterprise plus a la carte apps CM EE + a la carte applications (3 yr. TCO) $798 42% discount on 3 yr. TCO (Lic+SW Services) UA (3 yrs. ): $102 6%/yr. SA (3 yrs. ) $132 6. 1%/yr. Mobility Suite (3 yr. TCO) Licenses: $564 • Avaya Aura EE - $265 1001+ Users • Avaya Aura Presence with IM • Avaya Aura System Manager • Avaya Aura ESS/LSP • Avaya Aura Session Manager • CMM • One-X Communicator • AES Unified Desktop • Extension to Cellular • One-X Mobile • Pt to Pt Video - $42 • ACE server & API Licenses - $62 (per 1000 user installation) $462 UA (3 yrs. ): $58 6%/yr. 42% discount on license Suite *may be greater depending on choice of desktop applications • Flare for i. Pad - $100 • Avaya Aura Messaging (UM) - $65 • Avaya Session Border Controller + Remote Worker $30 ($90 per port /3) © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. SA (3 yrs. ) $79 8. 1%/yr. License: $325 • Avaya Aura CM STD • Avaya Aura Presence with IM • Avaya Aura System Manager • Avaya Aura ESS/LSP • Avaya Aura Session Manager • CMM (VM) • Flare PC or 1 XC MAC • Pt to Pt Video • ACA for Microsoft OCS/LYNC with /DCE • ACE server & API Licenses • Flare for i. Pad • Ext to Cellular w/1 X Mobile or 1 XMobile IOS • Avaya Aura Messaging (UM) • Avaya Session Border Controller + Remote Worker $ 39

Collaboration Suite vs. CM Enterprise plus a la carte apps CM EE + a la carte applications (3 yr. TCO) $1428 48% discount on 3 yr. TCO (Lic+SW Services) UA (3 yrs. ): $181 6%/yr. SA (3 yrs. ) $244 6. 1%/yr. Collaboration Suite (3 yr. TCO) Licenses: $1003* • Avaya Aura EE - $265 1001+ Users • Avaya Aura Presence with IM • Avaya Aura System Manager • Avaya Aura ESS/LSP • Avaya Aura Session Manager • CMM • One-X Communicator • AES Unified Desktop • Extension to Cellular • One-X Mobile • Pt to Pt Video - $42 • ACE server & API Licenses - $62 (per 1000 user installation) $748 UA (3 yrs. ): $95 6%/yr. 48% discount on license Suite *may be greater depending on choice of desktop applications • Flare for i. Pad - $100 • Avaya Aura Messaging (UM) - $65 • Avaya Session Border Controller + Remote Worker $30 ($90 per port /3) • AAC 7 w/Flare i. Pad & PC - $190 • Scopia Mobile & Desktop Clients - $249* Inclusion Date TBD © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. SA (3 yrs. ) $128 8. 1%/yr. • • • • License: $525 Avaya Aura CM STD Avaya Aura Presence with IM Avaya Aura System Manager Avaya Aura ESS/LSP Avaya Aura Session Manager CMM (VM) Flare PC or 1 XC MAC Pt to Pt Video ACA for Microsoft OCS/LYNC with /DCE ACE server & API Licenses Flare for i. Pad Ext to Cellular w/1 X Mobile or 1 XMobile IOS Avaya Aura Messaging (UM) Avaya Session Border Controller + Remote Worker $ AAC 7 w/Flare i. Pad & PC Scopia Mobile and Desk top Clients – Inclusion Date TBD 40

Targets and Transition paths Transactional/Subscription* (SSU or UA or UPP) Install Base Avaya Aura Standard Edition Target 5. 2. 1 or earlier Installed Base Nortel CS 1 K Release 7. 5 or earlier Upgrade Aura 6. 2. 1 (Transaction / Subscription) 70 / 0 Foundation 125 / 75 Mobility 275 / 175 Collaboration Message: Delivering a lot more value in an upgrade Upsell Mobility and Collaboration Mix and Match Benefit of Virtualization lowers hardware deployment and support costs 70 / 0 Install Base Enterprise Edition Target CM 5. 2 or earlier Upgrade Aura 6. 2. 1 125 / 75 Message: Upsell Mobility & Collaboration Mix and Match Benefit of Virtualization lowers hardware deployment and support costs © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. Remove IPT only upgrade at 42/user (120 with Uplift previously) • Additional Benefits above CM STD upgrade • Avaya Aura Presence with IM • Avaya Aura ESS/LSP • Avaya Aura Session Manager • CMM (VM) • Flare PC or 1 XC MAC • Pt to Pt Video • ACA for Microsoft OCS/LYNC with /DCE • ACE server & API Licenses Foundation Advanced Mobility and Collaboration Mobility Replace 58/user upgrade (Transaction / Subscription) 275 / 175 SIP & UC Desktop Apps for all users Collaboration Customer keep all existing UCAI entitlements Plus add new entitlements Additional Benefits above CMEE upgrade • Flare PC or 1 XC MAC • Pt to Pt Video • ACA for Microsoft OCS/LYNC with /DCE • ACE server & API Licenses 41

Targets and Transition paths 225 Greenfield New 325 525 Foundation Mobility Collaboration Lead with Mobility Suite and Collaboration Suite Mix and Match to user profiles üS 8300 Avaya Aura 50/100/150/200 user bundles eliminated üS 8300 Solution (product and maintenance) TCO Increasing between 5 -15% for just IPT only configurations Positioning Messages for standalone S 8300 Avaya Aura Bundle Prospects • Need Basic IPT or Price Sensitive • Position IP Office • Optional Power User for Mobility and Collaboration • Better Match to Customers Needs • Less Complexity/Lower TCO • Faster Install • Reduced Maintenance Support Costs • Better Margins for Partners • Lower Complexity and Cost for Distributors • Positioned Strongly versus Shore. Tel & similar regional vendors © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 42

Positioning Foundation Suite on S 8300 <200 user standalone sales Before with Standard Edition S 8300 Bundles Now Sell the Value of Foundation Suite license Alternative IP Office Option 4 Fixed bundle pricing 50/100/150/200 user 4 Voice Mail not included 4 No Desktop Clients 4 No advanced survivability 4 No SIP capabilities 4 Flexible Per User Pricing 4 Flare for PC/one-X C with Video 4 Voice Mail Included 4 ACA Microsoft Plug in 4 LSP Survivability licensing included 4 Ready for SIP with SM licenses 4300, 000 systems worldwide 4 Robust IP and UC capabilities 4 Built-in 128 -port conferencing bridge 4 IPO 8. x with many new Mobility capabilities 4 Also now with Scopia interoperability 3 yr TCO example Partner Cost /User 347/user* 3 yr TCO example Partner Cost/User 412/user* 3 yr TCO example Partner Cost/User 301/user* *Average across 100 and 250 user examples with identical 9600 phone mix, and similar product capabilities. S 8300 before and after examples include Support Advantage wholesale. IP Office assumes partner provides maintenance. No installation costs were included. Discount assumptions represent 2013 channel Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 43 average© into

Collaboration Suite – Scopia User Capabilities * Per-user Scopia ships FQ 3 Collaboration Suite Scopia User License Own a Scopia Virtual Meeting Room (Access Number) Schedule meetings Initiate Ad-hoc meetings Full meeting access with Scopia Mobile & Desktop Audio, Video and Collaboration Complete meeting moderation capabilities Easily host guest users with Scopia Desktop & Scopia Mobile © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 44

Collaboration Suite – Scopia Clients 4 720 p Continuous Presence 4 Up to 28 participants in a single layout 4 Mac & Windows support SCOPIA Mobile 4 IOS & android support 4 Built-in firewall traversal SCOPIA Desktop © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 45

Collaboration Suite – Scopia Management New Scopia Elite MCU model for Avaya Aura Collaboration Suite *Ordered Separately via ASD 41 U Chassis 4 Runs up to 800 Scopia Users 1 4 Unlimited scalability – Just add more servers © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 46

Collaboration Suite – Scopia Software 4 Installed on a dedicated server (Win 2008) 4 Upto 40, 000 Scopia Users 4 Upto 250 concurrent Desktop/Mobile calls per server 4 Manages up to 25 MCUs 4 Licensing via Aura Web. LM Licensing server © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 4 Built-in Firewall traversal 4 Scalable using external Load balancer 47

SERVICES

Avaya Client Services Continuum s n e alu V d do e s Ba to s u C ed e N er m COS UC, CC, Data, Video se ea r c In Operate Service + Managed Assist and Operate Customized Elements: Service Desk Incident Management Add-on Separate Offers Release Management PCS CSM Onsite or Parts Support Advantage Essential Support Advantage Preferred Problem Management Multi-vendor Support Service Management Custom SLAs Service Monitoring & Reporting Client Process Integration Configuration Management Dedicated Engineering Release Management Local Only Support Change Management Custom Billing/Reporting Capacity Management OSS/BSS e. Bonding Availability Management Help Desk Op. Ex AV Applications & Infrastructure Includes Onsite + Parts Support Services Managed Services * Available Q 4 FY 2012 ** Available FY 2013 © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 49

Partner Support Scenarios – Services Impacts Scenario 1 Customer has Enterprise Edition and wants to buy Foundation Licenses. What is the Service Impact? What happens to the EC 500 application? 4 There is no Service Impact. Customer keeps EC 500 application 4 Contract remains in place. Scenario 2 Customer has Enteprise Edition and wants to buy Mobility Licenses. What is the Service Impact? What happens to the EC 500 application? 4 There is no service impact to the EC 500 application. 4 If uplifting from EE R 6 to Mobility, there will be an additive Uplift code only (with or without subscription) 4 If upgrading from EE R 5 to Mobility: – With Subscription, Order Additive (delta) code, Without Subscription: Recast Support Agreement Additional Scenarios for Upgrading from older releases are outlined in the Support Advantage Sales Scenario Guide at https: //avaya. my. salesforce. com/apex/sp_Content. Classification. List. Page? Id=a 3 j 30000000 L 3 j. AAAS&cat=Sales+Collateral © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 50

Partner Support Scenarios – Services Impacts Scenario 3 Customer has Foundation and wants to buy Aura Messaging a la carte. What is the Service Impact? 4 Partner does not have to match service delivery or coverage. Scenario 4 Customer has Foundation and a la carte Aura Messaging and wants to uplift Foundation licenses to Mobility. What is the Service Impact? 4 Partner must sell same delivery coverage as the a la carte sold for Aura Messaging licenses. This is because Aura Messaging is in the Mobility bundle. Additional Scenarios for Upgrading from older releases are outlined in the Support Advantage Sales Scenario Guide at https: //avaya. my. salesforce. com/apex/sp_Content. Classification. List. Page? Id=a 3 j 30000000 L 3 j. AAAS&cat=Sales+Collateral © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 51

Additional Resources Support Advantage Managed Services 4 Support Advantage Sales Scenario Guide 4 Operations Services – portal 4 Support Advantage Sales Playbook 4 Josh Strub Managed Services PLM, 908 -475 -3446 at strub@avaya. com 4 Support Advantage – portal page 4 Teresa Mitrou Support Services Offer Management, 908 -696 -5166 at tmitrou@avaya. com 4 Avaya. com – external facing Avaya Aura Suite Licensing 4 One stop shop portal 4 Offer Definition © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 52

PARTNERS

Avaya Aura® Suite Licensing Partner Authorizations Summary Bundle Foundation Suite Sales Authorization UC Sales Authorization Mobility Suite Collaboration Suite UC and Radvision Scopia Sales Authorizations © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. Implement Authorization Co-Delivery Maintenance Authorization Product-level Authorization required on each product to be implemented OR Avaya or Authorized Third-Party can implement any or all products Product-level Authorization required on all products in bundle 54

Avaya Aura® Suite Licensing Partner Sales Authorizations Detail Bundle Sales Authorization Requirements UC Sales Authorization required: SS AP SS P A S D AP Foundation Suite Min. 2 APSS UC Credentials Min. 1 APDS UC Credential UC Sales Authorization required: Mobility Suite Collaboration Suite © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. Min. 2 APSS UC Credentials Min. 1 APDS UC Credential UC and Radvision Scopia Authorizations required for complete solution: Collaboration Suite Licenses require: Min. 2 APSS UC Credentials Min. 1 APDS UC Credential + Radvision Hardware (to activate Scopia licenses) requires: Min. 2 APSS Radvision Scopia Credentials Min. 1 APDS Radvision Scopia Credential Min. 1 Radvision Scopia Demo Kit 55

Avaya Aura® Suite Licensing Partner Implement Authorizations Detail Implement IS AC OR Bundle SS AC Should a partner choose not to become Implement Authorized for any product or products in a bundle, Avaya Professional Services or another authorized partner can provide implementation services on those bundle components. Foundation Suite Mobility Suite Collaboration Suite © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. Implement Authorization Options: Partner chooses any or all of: Communication Manager and CM Messaging Session and System Manager one-X Soft Clients (for one-X Communicator) Agile Communication Environment (ACE) Partner chooses any or all of Foundation Suite components, plus: one-X Soft Clients (for one-X Mobile) Aura Messaging Session Border Controller Enterprise Partner chooses any or all of Mobility Suite components, plus: Aura Conferencing Radvision Scopia 56

Avaya Aura® Suite Licensing Partner Maintain Authorizations Detail Maintenance SS AC Bundle Support Options: Avaya-Delivered Maintenance SS AC Partner Co-Delivered Maintenance Co-Delivery Maintenance Authorization for: ACSS - Avaya Aura® Communication Manager and CM Messaging - Embedded 4 Partners wishing to offer co-delivery maintenance contracts for a licensing bundle must hold a Co-Delivery Maintenance Authorizations for all products included in that bundle. Foundation Suite Support Advantage Foundation or Preferred (Retail / Wholesale) Mobility Suite Upgrade Advantage Foundation or Preferred (Retail / Wholesale) ACSS - Avaya Aura® Session Manager and System Manager No Change from Current CMEE Authorization Above plus: ACSS - Avaya one-X® UC Soft Clients ACSS - Avaya Aura® Messaging ACSS - Avaya Session Border Controller Enterprise Above plus: Collaboration Suite © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. ACSS - Avaya Aura® Conferencing (R 7. x) ACSS - Radvision Scopia® Solution 57

Partner Certification Requirements Implementation Certifications Foundation Suite Maintenance Certifications ACIS - Avaya Aura® Communication Manager and CM Messaging - Embedded (R 6. X) ACSS - Avaya Aura® Communication Manager and CM Messaging - Embedded ACSS - Avaya Aura® Session Manager and System Manager ACSS - Avaya one-X® UC Soft Clients (for one-X Communicator) ACIS - Avaya Agile Communication Environment Mobility Suite Collaboration Suite 4 Partners wishing to offer co-delivery maintenance contracts for a licensing bundle must hold a Co-Delivery Maintenance Authorizations for all products included in that bundle. 4 Partners must hold an Above, plus: ACSS - Avaya Aura® Messaging ACSS - Avaya one-X® UC Soft Clients (for one-X Mobile) ACSS - Avaya Aura® Messaging ACSS- Avaya Session Border Controller Enterprise ACSS - Avaya Session Border Controller Enterprise Above, plus: ACSS - Avaya Aura® Conferencing (R 7. x) ACSS - Radvision Scopia® Solution © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. Implement Authorization or subcontract installation to Avaya Professional Services or another authorized partner for all products installed from that bundle. For pricing and availability of training, go to Avaya Learning at www. avaya-learning. com 58

Partner Business Models: Foundation Suite Partner Business Models Sales Only (Avaya installs & maintains) Sales and Installation (Avaya maintains) Sales, Installation, and Maintenance Revenue Opportunities Partner Training Hrs $ Cost to Partner • Product margins • APS margins • SA commissions (Retail) or margins (Wholesale) 56. 5 hrs (all on-demand) $0 • Product margins • Installation & Systems Integration revenue • SA commissions (Retail) or margins (Wholesale) Up to* 198 (77 on demand) • Product margins • Installation & Systems Integration revenue • Co-Delivery margins 548 (100 on-demand) UC Sales & Design Up to $14, 100** UC Sales & Design and installation for all products $31, 500** UC Sales & Design and maintenance for all products * - partners may selectively acquire Implement Authorizations and rely on Avaya or authorized third parties to implement products for which they are not authorized ** - US list price, for exact pricing & discounts, see www. avaya-learning. com © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 59

Partner Business Models: Mobility Suite Partner Business Models Sales Only (Avaya installs & maintains) Sales and Installation (Avaya maintains) Sales, Installation, and Maintenance Revenue Opportunities Partner Training Hrs $ Cost to Partner • Product margins • APS margins • SA commissions (Retail) or margins (Wholesale) 56. 5 hrs (all on-demand) $0 • Product margins • Installation & Systems Integration revenue • SA commissions (Retail) or margins (Wholesale) Up to* 360 (83 on-demand) • Product margins • Installation & Systems Integration revenue • Co-Delivery margins 792 (112 on-demand) UC Sales & Design Up to $32, 300** UC Sales & Design and installation for all products $47, 000** UC Sales & Design and maintenance for all products * - partners may selectively acquire Implement Authorizations and rely on Avaya or authorized third parties to implement products for which they are not authorized ** - US list price, for exact pricing & discounts, see www. avaya-learning. com © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 60

Partner Business Models: Collaboration Suite Partner Business Models Sales Only (Avaya installs & maintains) Sales and Installation (Avaya maintains) Sales, Installation, and Maintenance Revenue Opportunities Partner Training Hrs $ Cost to Partner • Product margins • APS margins • SA commissions (Retail) or margins (Wholesale) 75 (all on-demand) $0 training + $23, 000 demo equipment (est. ) • Product margins • Installation & Systems Integration revenue • SA commissions (Retail) or margins (Wholesale) Up to* 458 (102 on-demand) • Product margins • Installation & Systems Integration revenue • Co-Delivery margins 970 (130 on-demand) UC Sales & Design and Radvision Sales & Design UC + Radvision Sales & Design and installation for all products UC + Radvision Sales & Design and maintenance for all products Up to $42, 700** training + $23, 000 demo equipment (est. ) $57, 400** training + $23, 000 demo equipment (est. ) * - partners may selectively acquire Implement Authorizations and rely on Avaya or authorized third parties to implement products for which they are not authorized ** - US list price, for exact pricing & discounts, see www. avaya-learning. com © 2013 Avaya. All rights reserved. NDA Confidential, Use pursuant to your agreement. 61