Forming a Patient and Family Advisory Council Patient

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Forming a Patient and Family Advisory Council Patient and family perspectives can help achieve

Forming a Patient and Family Advisory Council Patient and family perspectives can help achieve higher quality care in your practice © 2015 American Medical Association. All rights reserved.

What is a Patient & Family Advisory Council? Patient & Family Advisory Council (PFAC)

What is a Patient & Family Advisory Council? Patient & Family Advisory Council (PFAC) is an approach to the planning, delivery, and evaluation of health care including the patient perspective. PFACs are grounded in developing mutually beneficial partnerships among patients, families, and health care professionals. © 2015 American Medical Association. All rights reserved. 2

What can a PFAC do for your practice? Improve health outcomes Help better navigate

What can a PFAC do for your practice? Improve health outcomes Help better navigate change Help successfully implement valuebased care and payment transformation Initiate quality improvement Redesign healthcare delivery Improve patient education Enhance professional education and satisfaction Improve image and increase market share Potential reduction in malpractice claims © 2015 American Medical Association. All rights reserved. 3

How can a PFAC help your care team and your patients? Ensure the voice

How can a PFAC help your care team and your patients? Ensure the voice of the patient is represented Offer valuable patient insight to practice leadership and the care team Improve the team morale by allowing them to provide more meaningful care Decrease in treatment complications Facilitate a stronger physician-patient relationship Improve patient education and adherence © 2015 American Medical Association. All rights reserved. 4

Eight steps to form and utilize your patient and family advisory council 1 Develop

Eight steps to form and utilize your patient and family advisory council 1 Develop your practice’s business case for the PFAC and ensure leadership support 2 Create a PFAC planning committee 3 Develop an action plan, charter and budget 4 Invite, interview and select PFAC members © 2015 American Medical Association. All rights reserved. 5

Eight steps to form and utilize your patient and family advisory council 5 Launch

Eight steps to form and utilize your patient and family advisory council 5 Launch the PFAC and support the members in their work as effective advisors 6 Initiate improvement projects in partnership with PFAC members 7 Track the results of PFAC work 8 Celebrate PFAC successes © 2015 American Medical Association. All rights reserved. 6

How is it working in other practices? Salida, CO © 2015 American Medical Association.

How is it working in other practices? Salida, CO © 2015 American Medical Association. All rights reserved. 7

For additional resources, frequently asked questions and implementation support, visit www. stepsforward. org! ©

For additional resources, frequently asked questions and implementation support, visit www. stepsforward. org! © 2015 American Medical Association. All rights reserved.

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