FLOWCHART QUESTIONNAIRE 1 What process state is required

FLOWCHART QUESTIONNAIRE 1. What process state is required to be mapped? The ‘As-Is’ process or current state 10 20 30 40 What the process really is The ‘Should-Be’ process or future state 10 Both 20 30 What the process should be (future state) www. citoolkit. com 1

FLOWCHART QUESTIONNAIRE 2. What process mapping technique is the most appropriate for the situation or project? Basic process mapping (only boxes and arrows) Basic process mapping Flowcharts (include decision points) Flowcharts Computer science flowcharts (difficult for normal people to understand) Computer science flowcharts Different kinds of symbols www. citoolkit. com 2

FLOWCHART QUESTIONNAIRE 3. What other information shall be added to the flowcharts? Dept 1 Responsible department The responsible person for each activity Responsible person for decisions / approvals The time it takes to perform each activity Value-added and non-valueadded activities Performance indicators / operational definitions Dept 2 Sami HR 8 mins Sami 5 mins VA NVA Rejects = 1% Waiting < 5 m www. citoolkit. com 3

FLOWCHART QUESTIONNAIRE 4. Is there any interest to include any of the following to the flowcharts? Process control and inspection points Measurement and data collection points Error proofing points Data storing and retrieving points Process inputs and outputs Defect and rework points Please specify any other information you would like to include in the flowcharts: www. citoolkit. com 4

FLOWCHART QUESTIONNAIRE 5. At what organizational level should the processes be mapped? Strategic / business level (core processes) Operational level (crossfunctional) All levels As required Task, activity, or procedural level Business Operational Activity www. citoolkit. com 5

FLOWCHART QUESTIONNAIRE 6. When a flowchart gets large and complicated, Keep it in one page without using connectors Keep it in one page and use connectors to represent converging paths Use multiple pages, and use connectors to indicate linking to other pages 1 1 Same page 2 2 Same page www. citoolkit. com Multiple pages 6

FLOWCHART QUESTIONNAIRE 7. Where in the documentation or procedure manual should the flowcharts be located? Within the relevant procedure or at the end of the procedure In the appendix at the end of the documentation or manual Appendix www. citoolkit. com 7

FLOWCHART QUESTIONNAIRE 8. Which drawing software or online application will be used to create the flowcharts? Microsoft Visio Microsoft Power. Point Microsoft Visio www. citoolkit. com Other software or online application Lucid 8

FLOWCHART QUESTIONNAIRE 9. Do you have ready-made template or certain template design requirements? Yes No 10. Are there any specific documentation standards that we need to adhere to? Yes No www. citoolkit. com 9