Fishbone Diagram Guide Party A Cause and Effect

Fishbone Diagram Guide Party A Cause and Effect Diagram Category 1 Reason Category 2 Reason Category 3 Reason Problem Party B Reason Category 4 Reason Category 5 Category 6 Ishkawa Diagram Fishbone Diagram Reason Created by Edraw - all-in-one diagram software Reason

Contents 01 02 03 04 Fishbone Diagram Software 05 Tips to Draw Fishbone Diagram 06 Useful Methods for Cause and Effect analysis 07 Fishbone Diagram Examples Definition of Fishbone Diagram History of Fishbone Diagram Benefits of Fishbone Diagram Created by Edraw - all-in-one diagram software

Definition of Fishbone Diagram The fishbone diagram, or the cause and effect diagram, is a simple graphic display that shows all the possible causes of a problem in a business process. It is also called the Ishakawa diagram. Created by Edraw - all-in-one diagram software

History of Fishbone Diagram 1943 The fishbone, or cause & effect diagram, was first used by Dr. Kaoru Ishikawa, a pioneer of quality management, of the University of Tokyo in 1943. Created by Edraw - all-in-one diagram software 1960 Fishbone diagram was devised by professor Kaoru Ishikawa in the 1960 s. 1990 The technique was then published in Kaoru Ishikawa's 1990 book, "Introduction to Quality Control. "

Benefits of Fishbone Diagram Display Relationships Logically and Clearly Your Text Show All Causes Simultaneously in 1 Diagram Your Text Facilitate Brainstorming Created by Edraw - all-in-one diagram software Help Maintain Team Focus

Fishbone Diagram Software Various templates and examples User Interface Edraw fishbone diagram maker make creative fishbone diagram instantly. Created by Edraw - all-in-one diagram software Drag and drop function More than 8000 vector symbols Automatic connection of shapes Seamless integration with MS Office In-depth tutorials

Tips to Create Fishbone Diagram Be clear about the major categories of causes of the problem (written as branches from the main arrow). Organize a team to carry out the undertaking rather than rely on your own. Created by Edraw - all-in-one diagram software Same causes can be written in several places if they relate to several categories. Brainstorm all the possible causes of the problem. If you choose to draw on hand, consider drawing your fishbone diagram on a flip chart or large dry erase board. Make full use of the fishbone diagram tool to help the team focused on the causes of the problem, rather than the symptoms.

Useful Methods for Cause and Effect analysis 5 W 1 H 6 M 8 P Created by Edraw - all-in-one diagram software The first W is What. The second W is Where. The third W is When. The forth W is Who. Then it is about How. The last W is Why. 1. Manpower 2. Machinery 3. Materials 4. Method 5. Mother-nature 6. Measurement 1. Physical Evidence 2. Personnel 3. Place 4. Product (Service) 5. Price 6. Promotion 7. Process 8. Productivity & quality

5 W 1 H Method for Cause-effect Analysis What should be improved? What is the purpose of improvement. Is there anything else to do? What should be done? Where Is the worker’s orientation or method correct when changing the workplace? Why operate in that location? Which is the best location to achieve highest efficiency? When Change the time, period or sequence of the operation. Why perform at that time? Will it be better to execute at other time? Who Manpower, collaboration or task assignment. Check and discuss this issue again. Why designate someone as the person in charge? Is there a better candidate? How Change the method or procedure so that less manpower is needed. Apply the method that requires less degree of proficiency and expense. Why to do it? Is there better method to replace the current one? Why Doubt everything again. Think over and discuss the above 5 questions by asking more why and then find out the best solution for improvement. Why follow the present way. Is there any necessary supplement or change? Created by Edraw - all-in-one diagram software

Measurements Specimen not sufficient Materials Not enough ice Analyzer out of calibration Manpower Can't procure specimen Plastic bag not up to standard Patients not in room Lab Results Delay Room too hot Order slip delays Message delay Courtesy visit Room too cold Lack analyzer Poor identification Mother nature No centrifuge Methods Machines Note: The 6 M method is applied in this analysis, categorizing the reasons into Manpower, Materials, Measurements, Mother nature, Methods and Machines. Created by Edraw - all-in-one diagram software

Service Problem - Ishikawa (Fishbone) Diagram Template Physical Evidence Sub-cause Personnel Sub-cause Sub-cause Product (Service) Place Sub-cause Service Problem Sub-cause Sub-cause Process Sub-cause Productivity & quality Sub-cause Promotion Price The 8 P method can be used to analyze problems in service industry, categorizing the causes into Physical Evidence, Personnel, Place, Product (Service), Price, Promotion, Process, and Productivity & quality. Created by Edraw - all-in-one diagram software

Relationship with Co-workers Employer Different concepts Management Workload Demanding No incentive Environment Welfare Location Control low cost Low welfare Lack of communication High pressure Harsh management Misunderstanding Too much work No promotion Salary Climate No welfare Office environment Low salary Resign Change profession Poor constitution Find a job with higher pay. Employee Further studies Illness XXX: Important reasons Created by Edraw - all-in-one diagram software Conflict between work and life Health Not confident Poor adaption ability Not qualified Change of address Stressful Plan Change Transportation Residence Self-confidence