First Impressions You have less than 10 seconds

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First Impressions You have less than 10 seconds to make an impact…. www. Small.

First Impressions You have less than 10 seconds to make an impact…. www. Small. Business. Solver. com © 2018

You only have one chance to make a first impression. www. Small. Business. Solver.

You only have one chance to make a first impression. www. Small. Business. Solver. com © 2018

DISCUSSION: “WHAT WAS YOUR FIRST IMPRESSION OF ME? ” • Do you remember what

DISCUSSION: “WHAT WAS YOUR FIRST IMPRESSION OF ME? ” • Do you remember what mood or impression I gave you when I first met you? • If I showed up with a frown on my face and was abrupt, what might you assume about me? • Did you look at what I was wearing? • If my hair was messy, how might you perceive me differently? • What else contributed to your first impression of me? www. Small. Business. Solver. com © 2018

DISCUSSION: “WHAT IS THE FIRST IMPRESSION YOU WANT TO GIVE? ” • Do you

DISCUSSION: “WHAT IS THE FIRST IMPRESSION YOU WANT TO GIVE? ” • Do you want to be professional? • Do you want to be personable? • What other adjectives might you want people to think about you upfront? • What might make the rest of your relationship easier? www. Small. Business. Solver. com © 2018

The Goal Make a good first impression each and every time you meet someone.

The Goal Make a good first impression each and every time you meet someone. www. Small. Business. Solver. com © 2018

Key Points • • For any occasion Over the phone In person Example What

Key Points • • For any occasion Over the phone In person Example What not to do Your next steps Wrap up www. Small. Business. Solver. com © 2018

Worksheet Grab your worksheet and follow along. www. Small. Business. Solver. com © 2018

Worksheet Grab your worksheet and follow along. www. Small. Business. Solver. com © 2018

Any Occasion • Be genuine in everything that you do. • Smile, even when

Any Occasion • Be genuine in everything that you do. • Smile, even when on the phone. • Listen more than you talk. • Be interested in others. • Be empathetic. • Use language that mirrors the other person’s. • Talk about topics others are interested in. www. Small. Business. Solver. com © 2018

Over the Phone • Stay upbeat with high energy by walking as you talk.

Over the Phone • Stay upbeat with high energy by walking as you talk. • Act like a human; this means stay away from scripts. • Smile, nod, act like you are speaking to them in person. • When they ask questions, answer firmly and quickly to show confidence. • Look for things that you have in common. • Use phrases such as ‘I understand completely’ or ‘That makes sense’. • Feel free to laugh, but not too long or too loud. • Do not tell inappropriate jokes. • Do not say anything that you don’t know for sure. www. Small. Business. Solver. com © 2018

In Person • Ask questions about them and show interest in their responses. •

In Person • Ask questions about them and show interest in their responses. • Praise when possible. • Remember people’s names. • Make sure that your body language reinforces that you are interested – – facing the individual maintaining eye contact not fidgeting nodding as they speak www. Small. Business. Solver. com © 2018

How Does It Work? 1. What is the worst first impression you’ve had? This

How Does It Work? 1. What is the worst first impression you’ve had? This person was a business coach who talked down to me. 2. Why? They thought the knew everything, never listened, and didn’t make eye contact. 3. What is the best first impression? This other business coach was great! 4. Why? He wore a funky suit, brought his own neat nametag, and ended up getting me a new customer by the end of the event. www. Small. Business. Solver. com © 2018

Top Mistakes To Avoid Lose your humility Appear insincere Act like a robot Assuming

Top Mistakes To Avoid Lose your humility Appear insincere Act like a robot Assuming that just showing is good enough • Making a bad first impression that forces you to work harder for the sale • • www. Small. Business. Solver. com © 2018

Now What? • • • www. Small. Business. Solver. com © 2018 Smile Think

Now What? • • • www. Small. Business. Solver. com © 2018 Smile Think of others first Be sincere Practice Learn from your mistakes

Worksheet How does this work for your business? www. Small. Business. Solver. com ©

Worksheet How does this work for your business? www. Small. Business. Solver. com © 2018

DISCUSSION: “HOW COULD YOU CREATE THE FIRST IMPRESSION YOU WANT TO CREATE? ” •

DISCUSSION: “HOW COULD YOU CREATE THE FIRST IMPRESSION YOU WANT TO CREATE? ” • • Body language Facial expressions Listening Dressing Giving compliments, being generous Tonality Understanding Remembering names www. Small. Business. Solver. com © 2018

Key Points • • For any occasion Over the phone In person Example What

Key Points • • For any occasion Over the phone In person Example What not to do Your next steps Wrap up www. Small. Business. Solver. com © 2018

The Goal Make a good first impression each and every time you meet someone.

The Goal Make a good first impression each and every time you meet someone. www. Small. Business. Solver. com © 2018

You have less than 10 seconds to make an impact…. so what will you

You have less than 10 seconds to make an impact…. so what will you do? www. Small. Business. Solver. com © 2018

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