Fire and Rescue Service Assessment and Improvement Roy

Fire and Rescue Service Assessment and Improvement Roy Wilsher Chief Fire Officer Hertfordshire Fire & Rescue The Chief Fire Officers’ Association The professional voice of the UK fire and rescue service

Fire and Rescue Performance Comparison (1997 -2008) • NHS Overall waiting times • 41 days 1997 - 49 days 2008 • Education • 5 GCSEs A-C grade • 36% 1997 – 45% 2008 • Fire • Deaths from accidental fires in the home reduced from 400 to 200 • Accidental fires in the homes fallen by 20% The Chief Fire Officers’ Association The professional voice of the UK fire and rescue service

DRIVERS • A History of Assessment • Local Government White Paper • Supporting FRAs in Specific Improvement • Gap Between Most and Least Improved • Perceived Slowing Improvement • Responsibility of FRA to Improve Self The Chief Fire Officers’ Association The professional voice of the UK fire and rescue service

Operational Peer Assessment • Developed by OCFRA & CFOA with LGA, IDe. A, HSE, & Audit Commission • Move on from OASD • 7 KLOEs • No Scoring • Shift from HS(G)65 • Peer Review Team The Chief Fire Officers’ Association The professional voice of the UK fire and rescue service

Key Lines of Enquiry (KLOE) • Community Risk Management • Prevention • Protection • Response • Health and Safety • Training and Development • Call Management and Incident Support The Chief Fire Officers’ Association The professional voice of the UK fire and rescue service

Peer Assessment • Team • 1 IDe. A Manager – Co-ordination • 1 Elected Member • 2 Fire Specific – 1 with Seniority to Lead • 1 Non-Fire Sector • Flexible in Context of Service • Objective, Critical Friend, Fair, Supportive & Constructive • Quality Control • No Appeal The Chief Fire Officers’ Association The professional voice of the UK fire and rescue service

The Improvement Cycle Standard Target Setting CAA/OPA How do we assess where we are? What are we aiming at? Have we improved? Improvement Cycle Measurement of outcome Internal measures How/ where should we improve? Improvement Plan Who will help? RIEPs IDe. A CFOA The Chief Fire Officers’ Association The professional voice of the UK fire and rescue service

Assessment Culture • Competition • Self Aware • Drive Improvement • Sector Led • Notable Practice • Sharing and Learning • Do It to Ourselves • Improvement Board The Chief Fire Officers’ Association The professional voice of the UK fire and rescue service

Roles & Responsibilities Fire & Rescue Service Improvement Diagram LGA Improvement Board & FSMC RIEPS & CFOA Minister Support Assessment FRA CAA Op. A HSE Improvement Identified Continuous Improvement The Chief Fire Officers’ Association The professional voice of the UK fire and rescue service Improvement Plan

Thank You Roy Wilsher Chief Fire Officer Hertfordshire Fire & Rescue The Chief Fire Officers’ Association The professional voice of the UK fire and rescue service