Fiona Duff Senior Primary Care Advisor Primary Care

Fiona Duff Senior Primary Care Advisor Primary Care Division Scottish Government

Shielding

COVID Advance Funding

So while the dust settles and we look around at the ‘New Normal’ let us not go back to what we did before. Let us embrace new ways of working and talk to our colleagues about how we do it together. Let us do the right thing for our population. “A crisis can create an opportunity to learn and build a better way forward. The system that will emerge on the other side of the crisis is shaped by those leaders who are able to harness the potential in the moment and galvanise others to act. ” John Sturrock 2019

New Normal • NHS 111/ Covid Assessment Centres (CACs) • Long Term Conditions Management – Remote Monitoring – Telephone Triage & consultations – NHS Near Me • Mental Health • Restarting Screening Programmes • Flu Immunisation Programme • Everything else – Pharmacotherapy, FCP, CTAC, VTP etc

Public Messaging

Key Themes • • • General Practice has always been open providing urgent care General Practice will slowly be providing a wider range of services General Practice will be different Ask for help if you need it Telephone Triage/ Telephone consultations/ NHS Near Me are here to stay Face to Face Consultations will be the exception Your practice will look different The staff will be wearing PPE. Signposting/ Care Navigation must continue – Self Management, NHS Inform, Community Pharmacy, Dental, Optoms, wider MDT