Finnish Consumer Disputes Board Statistics Complaints and Decisions
Finnish Consumer Disputes Board Statistics
Complaints and Decisions 2010 -2015 Year New Complaints Decisions 2000 2767 2789 2011 4849 4572 2012 4812 4707 2013 5350 5005 2014 5925 4842 2015 5240 5154 (1. 1. 2015 -1. 12. 2015)
Decisions 2015 (1. 1. 2015 -1. 12. 2015) Mode of decision % All 5154 Sections 1620 31 Plenum 49 1 1368 26 470 9 1217 24 60 1 No competence 198 4 Other 172 3 Simplified procedures Waving Reconsiliation To court
Decisions 2015 (1. 1. 2015 -1. 12. 2015) Decisions 3037 % Compensation 1490 49, 1 No compensation 1193 39, 3 No recommendation 74 2, 4 No competence 29 1, 0
Average handling times �When case is ready to resolve it waits in introduction line about 2 -14 months depending on section. � 5 -10 months (year 2014) � 6 -19 months (year 2015)
The most frequents disputes 2015 (by commodities) 1. Traveling 995 2. Sales of cars 764 3. House construction and repair 515 4. Other services (telecommunications etc. ) 480 5. Car repairs 435 6. Home electronics 416 7. Other goods 371 8. Hausing transactions and real estate agents 360 9. Insurance and health services 322 10. Rental apartment 321
Complying with recommendations �Cases where Consumer Disputes Board has recommended compensation compliance rate is about 80 %.
- Slides: 7