FI Desking Traffic Logs Showroom Control ACT CRM

F&I Desking, Traffic Logs & Showroom Control ACT CRM Applications (Pre-Web) Internet Lead Managers CRM Tools (Post-Web) Advent AVV Advent Auto Base Cobalt Auto. Click AFS Auto Data Autobytel Auto. Town DCI Data Vision Auto. Vantage Cars. com Data Consultant Auto Exec BZ Cowboy Galaxy BIS Cars. com Fresh Beginnings Saturn V Vendors in this Group created their software before the Web became significant and include limited CRM functions in their products Vendors in this Group created their software before the Web became significant and included more advanced CRM and sales management functions in their products, including Customer Contact Management and Deal Structure Management MS Dealer. Point Higher Gear Vendors in this Group created software when the Web became big and included email, templates and Internet sales management functions, in some cases, web sites… The inclusion of Phone Call tracking, appointment scheduling and showroom traffic logs have moved them closer to full CRM. Applications in this group are ASP based Pre Response Third Coast Media Vendors in this Group created CRM software after the Web became big and included Internet lead management functions, in some cases, Call Center Management and more advanced CRM functionality… Many of these vendors have gone to an ASP business model DMS Vendor CRM Tools R&R Contact Management ADP Right Relationship 360 UCS Integrated CRM Capabilities EDS ARG Auto Vision ADAM Systems Trak Mate Vendors in this Group created Dealer Management System software before the Web became a factor. DMS add-on CRM programs provide more advanced CRM capabilities that make use of OEM system integration… Several DMS vendors have developed an ASP business model for their CRM applications

Group #1 Group #2 Group #3 Group #4 Group #5 F&I Desking, Traffic Logs & Showroom Control CRM Applications (Pre-Web) Internet Lead Managers CRM Tools (Post-Web) DMS Vendor CRM Tools Advent AVV ACT Advent Auto Base Cobalt Auto. Click AFS Auto Data Autobytel Auto. Town DCI Data Vision Auto. Vantage Cars. com Data Consultant Auto Exec BZ Cowboy Galaxy BIS Cars. com Fresh Beginnings MS Dealer. Point Saturn V Higher Gear R&R Contact Management ADP Right Relationship 360 UCS Integrated CRM Capabilities EDS ARG Auto Vision ADAM Systems Trak Mate Pre Response OEM Web Site Incoming Phone Showroom Dealer Web Site Integrated CRM Third Coast Media The objective of Groups 1 -4 is to become part of the Web-ASP-DMS infrastructure for dealer CRM solutions, while the objective of Group #5 vendors is to BECOME that infrastructure. CRM Processes DMS A strategy targeted at single CRM system for OEM & Dealers Siebel e. Automotive Integrated Dealer/OEM CRM Hybrid