Feedback Essentials Slides on giving receiving and structuring

Feedback Essentials Slides on giving, receiving and structuring feedback Each slide is based on a blog article at www. Master. Facilitator. com (direct link is in notes view of each slide) © Andi Roberts 2013 – Master. Facilitator. com : : @andi_roberts

Top feedback excuses 1) 2) 3) 4) 5) I do not have time I don’t know where to start I don’t know how to structure feedback I am unsure how they will take it I am unsure when to give © Andi Roberts 2013 – Master. Facilitator. com : : @andi_roberts Attribution: Andi Roberts

AID Feedback model Action Impact Desired behaviour © Andi Roberts 2013 – Master. Facilitator. com : : @andi_roberts Attribution: Source unknown

BIFF Feedback model Behaviour Impact Future Feelings © Andi Roberts 2013 – Master. Facilitator. com : : @andi_roberts Attribution: Source unknown

CEDAR Feedback model Context Examples Diagnosis Actions Review © Andi Roberts 2013 – Master. Facilitator. com : : @andi_roberts Attribution: Anne Wildman

BOOST Feedback model Balanced Observed Objective Specific Timely © Andi Roberts 2013 – Master. Facilitator. com : : @andi_roberts Attribution: Source unknown

5 Reasons on why not to use feedback sandwich 1) 2) 3) 4) 5) People know what is coming The interesting bit is smothered Telling is not as effective as asking People leave confused There are many better ways to give feedback © Andi Roberts 2013 – Master. Facilitator. com : : @andi_roberts Attribution: Andi Roberts

5 Tips for receiving feedback 1) Take it as a gift 2) Remain calm 3) Get clear understanding 4) Compartmentalise 5) Review and create next steps © Andi Roberts 2013 – Master. Facilitator. com : : @andi_roberts Attribution: Andi Roberts

How to give Feed Forward 1) Pick a task, behaviour, competence you want to improve 2) Choose people to discuss with 3) Reach out and ask for 5 minutes of their time 4) Tell them what you want to improve 5) Listen 6) Make notes and thank for their ideas 7) Review all notes 8) Decide key actions to take © Andi Roberts 2013 – Master. Facilitator. com : : @andi_roberts Attribution: Marshall Goldsmith

3 Tools for Team feedback 1) 360 Degree survey 2) Stop, Start, Continue 3) Sailboat © Andi Roberts 2013 – Master. Facilitator. com : : @andi_roberts Attribution: Andi Roberts