FEDERATION OF INDIAN EXPORT ORGANISATIONS Welcome to Management

FEDERATION OF INDIAN EXPORT ORGANISATIONS Welcome to Management Review Meeting (December 20 - 21, 2013) Conference Room, Niryat Bhawan New Delhi Federation of Indian Export Organisations

FEDERATION OF INDIAN EXPORT ORGANISATIONS Management Review Meeting December 20 - 21, 2013 Conference Room, Niryat Bhawan, New Delhi A G E N D A – December 20, 2013 10: 00 a. m – 1: 00 pm Training on Customer Relationship Management (CRM) – Mr. Anil Kumar Gupta, Guest Faculty, IIFT 1: 00 pm – 2: 00 pm LUNCH 2: 00 pm – 5: 00 pm Address by DG & CEO Follow-up actions on previous Management Review Meetings held by ROs Review of Quality Policy; Review of Quality Objectives and Targets Results of Internal quality audits of ROs and departments at HO Review of Corrective actions Performance of Regional offices and other departments Analysis of data Reports on product/service non-conformities Potential area of non-conformances and preventive actions Requests/suggestions for review/modification of QMS documents Recommendations for improvement 5: 00 p. m – 7: 00 pm Presentation by Regional/Chapter offices and Ho. Ds of HO

FEDERATION OF INDIAN EXPORT ORGANISATIONS Management Review Meeting December 20 - 21, 2013 Conference Room, Niryat Bhawan, New Delhi A G E N D A – December 21, 2013 10: 00 a. m – 1: 30 pm Ø Evaluation of Chapter/Regional offices Ø Aggressive Strategy for reaching 20, 000 milestone in membership : Ø Discussion on increasing participation in domestic activities: Ø Strategy for identification of Fairs/exhibitions/BSM with focus on B 2 B and marketing of such events including nodal officer in regions for effective co-ordination and use of MOUs Ø New Services for Members ; Ø Training and up-gradation of skill and knowledge Ø FIEO shorter courses in International Trade(IT) or on different facets of IT : Weeklong, fortnight, 3 months , six months and yearly courses. Ø Rationalisation of Expenditure to maintain financial health

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report – Minutes dated November 23, 2012 Minutes Action Taken - Average time taken to process Handling of the process by another official in lieu of the regular one delayed the system initially, but was addressed in the later half of the fiscal. Sl. No. 2. MDA claims at Northern Region – 2. 7 days during the first half of the fiscal, as against 2 days. - Average incorporating time taken amendments for in RCMC at Western Region – 4. 7 days during the second half of the fiscal, as against 2 days. Usually the delay in amendments are only for want of certain documents, otherwise if the documents are in order we issue on the same day. This systems is still followed

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report - …………. . Sl. No. Minutes 3. Causes of the deviations were briefed to DG & CEO as under, respectively: i) Induction of new employee in the process delayed the system initially. But was addressed in the later half of the fiscal. He directed Ho. D personnel to ensure proper training to staff before entrusting with any new responsibility. Action Taken Induction of new employee take place from time to time based on requirements of the Head Office and or Regional/Chapter Offices. With regard to training, it is submitted that induction orientation is being done before entrusting with any new responsibility.

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report - …………. . Minutes Sl. No. 4. Action Taken The ISO systems in FIEO DG & CEO directed to update the internal audit schedule which will henceforth be held at Head Office and the Northern Region office once every year and in rotation every year in the order of Eastern Region, Western Region and Southern Region. FIEO’s Common Procedure manual clause 7. 2 has hence been updated.

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report - …………. . Minutes Sl. No. 5. Action Taken DG & CEO Suggested to continue with the objectives and targets at the same …. . (HO) level as that of the previous year to allow sufficient lead time ……(NR) for ……. (WR) stabilisation of the new offices which ……(SR) have come up during the period. He advised all the Ho. Ds to voluntarily display better service delivery norms so that they get reflected in the next evaluation of ISO system and much more improved service delivery norms, objective and targets could be set. …. . (ER)

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report - …………. . Minutes 6. 7. Action Taken DG & CEO directed Ho. D (Quality) to include Rajasthan, Kerala and Jharkhand Chapters in the FIEO’s ISO Systems in the next fiscal. DG & CEO said that Human Resources were the most valuable assets of any organisation and advised the Regional/Chapter Heads and also the Ho. D Personnel to work out detailed training schedule for the employees well in advance for the next fiscal. Kerala and Jharkhand Chapters have been recommended for ISO certification by the internal auditors. Will include Rajasthan and Indore Chapters next year Trainings provided: Management Development Programme (MDP) Mr A P Srivastava, Director , Ms Juin Choudhury, JEA (ER), Ms Soma Chaudhury, AD (ER), Mr Vineet Arora, ME MDP Smart Marktng in Competitive Service Sector Mr T C Bharati, AD MDP on Export Opportunities - Mr Mohit Hans, ME (NR) Internal Quality Auditor’s Training - Mr V K Sharma, DD (NR) Driving Skill Training Mr Bharat Singh, Mr Vikram Singh, Mr Anoop Kumar, Technical Assistance Programme on Sanitary and Phyto Sanitary (SPS) - Mr Chandranath Som, Jt DDG , Ms Manisha Jha, ME Technical Barrier to Trade- Mr Vinod Pal, Director WTO Studies; and WTO & Multilateral Trading System Mr Abhishek Tayal, JD

FEDERATION OF INDIAN EXPORT ORGANISATIONS Data Analysis April 2012 – March 2013

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Northern Region Period covered April ’ 12 to March’ 13 (Measured Half Yearly) Attribute NR KANPUR 1 st Half 2 nd Half 1 st Half 2 st Half Avg Time taken for granting new RCMC & Membership 1 Day Same Day Avg Time taken for Renewal of RCMC & Membership 1 Day Same Day Avg Time taken for Incorporating changes/ amendments in RCMC 1 Day Same Day Avg Time taken for Issue of Certificate of origin Same Day Avg Time taken for Issue of Visa Recommendation letter Same Day Same Day 1 Day - - Same Day - - Avg Time taken for Issue of Approval letter to members for MDA grant. Avg Time taken for processing of MDA Claims

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Northern Region Period covered April ’ 12 to March’ 13 (Measured Half Yearly) Attribute No of Export Promotion Events organised Domestic No. participants Feed back Recd. Positive feed back -ve feed back Abroad No. participants Feed back Recd. Positive feed back -ve feed back Total No. participants Feed back Recd. Positive feed back -ve feed back NR 1 st Half 20 987 423 1 10 9 9 21 997 431 - KANPUR 2 nd Half 20 931 497 2 23 17 17 22 954 514 - 1 st Half 6 289 247 247 - 2 st Half 8 525 468 468 -

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Northern Region Period covered April ’ 12 to March’ 13 (Measured Half Yearly) Attribute % Growth in New Membership Vs Employee Strength Avg Time taken for processing of bills of the Suppliers. Avg Time taken for delivery of courier letter Avg Time taken for dispatch of letters Reports published on nontraditional markets %ge increase in the nos of events organized over the Apr-Sep 2011 -12 and Oct-Mar 2011 -12 period - events in new/less visited places NR KANPUR 1 st Half 2 nd Half 1 st Half 2 st Half 358 3038 194 Nos. 3437 41 Nos 325 17 Nos 370 304: 1 344: 1 162: 1 185: 1 - - - - 7 Nos 9 Nos 6 Nos 8 Nos

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Western Region Period covered April ’ 12 to March’ 13 (Measured Half Yearly) 1 st Half 3 days (Want of Document) 4 days (due to ST balance) 2 nd Half AHMEDABAD 1 st Half 2 days 2 Days 1 Day 2 days 1 day 2 days Same Day 1 Day Avg Time taken for Issue of Certificate of origin Same Day Avg Time taken for Issue of Visa Recommendation letter Same Day Same Day Through Mumbai Attribute Avg Time taken for granting new RCMC & Membership Avg Time taken for Renewal of RCMC & Membership Avg Time taken for Incorporating changes/ amendments in RCMC Avg Time taken for Issue of Approval letter to members for MDA grant. Avg Time taken for processing of MDA Claims WR

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Western Region Period covered April ’ 12 to March’ 13 (Measured Half Yearly) Attribute WR AHMEDABAD 1 st Half 2 st Half 1 st Half 2 nd Half 22 15 10 7 No. participants 1235 645 796 611 Feed back Recd. 445 383 278 156 Positive feed back 427 377 278 156 -ve feed back 13 6 - - Abroad No. participants Feed back Recd. Positive feed back 22 2 33 33 33 17 10 7 No. participants 1235 678 796 611 Feed back Recd. 445 416 278 156 Positive feed back 427 410 278 156 -ve feed back 13 6 - - No of Export Promotion Events organised Domestic -ve feed back Total

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Western Region Period covered April ’ 12 to March’ 13 (Measured Half Yearly) Attribute WR AHMEDABAD 1 st Half 2 st Half 1 st Half 2 nd Half -8. 50% 3. 74% -41% -5% Membership 4912 5501 2154 2441 Membership Vs Employee Strength 214: 1 239: 1 718: 1 814: 1 Avg Time taken for processing of bills of the Suppliers. 1 Day 2 Days 5 days Avg Time taken for delivery of courier letter 1 Day - 1 Day 1 days Same Day - Same Day Reports published on non-traditional markets Nil Nil - %ge increase in the nos of events organized over the Apr-Sep 2011 -12 and Oct-Mar 2011 -12 period events in new/less visited places. 100% 5 Nos 4 Nos 1 Nos % Growth in New Membership Avg Time taken for dispatch of letters

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Southern Region Period covered April ’ 12 to March’ 13 (Measured Half Yearly) Attribute SZ Bangalore Chapter Hyderabad Chapter 1 st Half 2 nd Half 1 st Half 2 st Half 1 nd Half 2 nd Half 1 Day Same Day Same Day Same Day Same Day Same Day Same Day Same Day Same Day - - Avg Time taken for processing of Same Day MDA Claims Same Day Nil Same Day - - Avg Time taken for granting new RCMC & Membership Avg Time taken for Renewal of RCMC & Membership Avg Time taken for Incorporating changes/ amendments in RCMC Avg Time taken for Issue of Certificate of origin Avg Time taken for Issue of Visa Recommendation letter Avg Time taken for Issue of Approval letter to members for MDA grant.

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Southern Region Period covered April ’ 12 to March’ 13 (Measured Half Yearly) Attribute No of Export Promotion Events organized. Domestic No. participants Feed back Recd. Positive feed back -ve feed back Abroad No. participants Feed back Recd. Positive feed back -ve feed back Total No. participants Feed back Recd. Positive feed back -ve feed back SZ 1 st Half 2 nd Half 14 1772 246 148 1 17 17 17 15 1789 28 1720 686 347 3 38 38 31 1758 263 724 165 - 347 - Bangalore Chapter Hyderabad Chapter 1 st Half 2 st Half 1 nd Half 2 nd Half 8 515 190 14 41 12 484 258 100 10 8 297 115 107 8 7 343 262 260 2

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Southern Region Period covered April ’ 12 to March’ 13 (Measured Half Yearly) Attribute % Growth in New Membership Vs Employee Strength Avg Time taken for processing of bills of the Suppliers. Avg Time taken for delivery of courier letter Avg Time taken for dispatch of letters Reports published on nontraditional markets %ge increase in the nos of events organized over the Apr-Sep 201112 and Oct-Mar 2011 -12 period events in new/less visited places. SZ Bangalore Chapter Hyderabad Chapter 1 st Half 2 nd Half 1 st Half 2 st Half 1 nd Half 2 nd Half 39% 1262 36% 1467 25% 501 -60. 87% 548 4. 21% 746 801 140: 1 163: 1 100: 1 109: 1 186: 1 200: 1 1 Day 14 Days 5 Days 6 Days - 1 Day 3 Days 2 Days Same Day 1 Day Same Day Nil Nil - - -60% 6 Nos 91% 2 Nos 1 No

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Eastern Region Period covered April ’ 12 to March’ 13 (Measured Half Yearly) Attribute Avg Time taken for granting new RCMC & Membership Avg Time taken for Renewal of RCMC & Membership Avg Time taken for Incorporating changes/ amendments in RCMC Avg Time taken for Issue of Certificate of origin Avg Time taken for Issue of Visa Recommendation letter Avg Time taken for Issue of Approval letter to members for MDA grant. Avg Time taken for processing of MDA Claims EZ BBSR Chapter 1 st Half 2 st Half 1 st Half 2 nd Half 1 Day Same Day Same Day 1 Day Same Day 1 Day No Application Received 1 Day 6 Days - No MDA Claim Received - No MDA Application received Same Day

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Eastern Region Period covered April ’ 12 to March’ 13 (Measured Half Yearly) Attribute No of Export Promotion Events organised Domestic No. participants Feed back Recd. Positive feed back -ve feed back Abroad No. participants Feed back Recd. Positive feed back -ve feed back Total No. participants Feed back Recd. Positive feed back -ve feed back EZ 1 st Half 2 nd Half - 7 379 237 1 11 10 10 8 390 247 - BBSR Chapter 1 st Half 2 st Half 9 558 308 288 - 5 328 125 116 9

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Eastern Region Period covered April ’ 12 to March’ 13 (Measured Half Yearly) Attribute % Growth in New Membership Vs Employee Strength Avg Time taken for processing of bills of the Suppliers. Avg Time taken for delivery of courier letter Avg Time taken for dispatch of letters Reports published on nontraditional markets %ge increase in the nos of events organized over the Apr-Sep 201112 and Oct-Mar 2011 -12 period events in new/less visited places EZ BBSR Chapter 1 st Half 2 st Half 1 st Half 2 nd Half -26% 1008 -37% 1130 -19. 23 175 85. 71% 200 112: 1 126: 1 87: 1 100: 1 - 6 Days - N. A. 1 Day 2 Days 1 Day Same Day - Nil - N. A. - 1 No. 50% 63%

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection from Chapters Period covered April ‘ 12 to March’ 13 ADMIN Attribute Avg Time taken to Issue of Visa Recommendation letter No of Export Promotion Events organised Domestic No. participants Feed back Recd. Positive feed back -ve feed back Abroad No. participants Feed back Recd. Positive feed back -ve feed back Total No. participants Feed back Recd. Positive feed back -ve feed back 1 st POLICY 2 nd 1 st MRD 2 st 1 nd Half - - - 10 80 53 53 - 6 349 151 148 3 8 562 444 8 240 231 201 16 802 675 645 - BANKING 2 nd SERVICES 1 nd 2 nd PERS Half Half 2 nd Half - - - - 13 720 571 566 3 93 90 90 16 813 661 656 - 3 390 - 4 175 88 83 - - 6 139 98 97 1 1 10 10 10 7 149 108 107 1 - - Half Same Day 1 nd

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection from Chapters Period covered April ‘ 12 to March’ 13 ADMIN Attribute 1 st POLICY 2 nd 1 st MRD 2 st 1 nd BANKING 2 nd Half SERVICES 2 nd Half 1 nd Half PERS 2 nd Half 1 nd Half 2 nd Half Half Avg Time taken for processing of bills of the Suppliers. - 1 Day - - - - - Avg Time taken for delivery of courier letter - - - Avg Time taken for dispatch of letters - - - Reports published on nontraditional markets - - - N. A. 9 6 - N. A. - - - 100% N. A. - - - - %ge increase in the nos of events organized over the Apr-Sep 201112 and Oct-Mar 2011 -12 period events in new/less visited places. Half 1 nd

FEDERATION OF INDIAN EXPORT ORGANISATIONS New Delhi Quality Objectives & Targets - Year 2012 -13 Target Group/ Activity All depts. at RO & HO To adhere to turn round time ( Refer to Data Sheet) 95% Frequency of Measuremen t Half Yearly Membership growth by ROs To increase Membership strength 10 % Half Yearly FIEO Award ( RO + HO) To collect more number of award applications from members 10 % over previous year Yearly Respective Ho. Ds Organising events at HO/ROs To obtain feedback from the participants Positive feedback out of the total no. of feedbacks i) To increase the number of events ii) Additionally, there should be an increase in the events at new places/less visited places. 90 % (Events abroad) 65% (Domestic events) 70% in both the cases Half Yearly 8% increase in both the cases Half Yearly i) Min 2 nos during the year By min 10 % over the last year Half Yearly Respective Ho. Ds Organising events at HO/ROs Publication Cell at HO Objective ii) Publishing country/ market reports on non traditional markets during the year To increase the number of useful publications Achievement Target

FEDERATION OF INDIAN EXPORT ORGANISATIONS Achievement Vs Quality Objectives & Targets for the year 2012 -13 Target Group/ Activity Objective Achievement Target NZ EZ WZ SZ AHMD. Chapt. BLR Chapt. BBSR Chapt. HYD Chapt. KNP Chapt OK OK NOT OK OK 12. 76 10. 50 10 32. 62 All depts. at RO & HO To adhere to turn round time 95% (Refer to Data Sheet) (measure in seven cases) Membership growth by ROs To increase strength FIEO Award ( RO + HO) To collect more number of 10 % over previous award applications from year members Respective HODs Organising events at HO/ROs To obtain feedback from the 90 % (Events participants abroad) 79% 91% 100% 65%(Domestic events) 48% 63% 44% 100% 63% 97% 43 Nos 8 Nos. 39 Nos 16 Nos 1 Nos. 6 2 Nos - - Membership 10 % To obtain positive feedback out 70% in both the of the total no. of feedbacks cases Respective HODs i) Organising events at HO/ROs ii) Publication Cell at i) HO ii) To increase the number 8% increase in both of events the cases Additionally, there should be an increase in the events at new places/less visited places. Publishing country/ market reports on non traditional markets during the year To increase the number of useful publications 29. 23 11. 77 15. 71 26. 68 11. 31 N. A. - - - 27% 26% 45% 49% 59% 88% 51% 100% 25% 49% 97% 100% 17 Nos 20 Nos 14 Nos. 15 Nos. 14 Nos. 5 Nos 11 Nos. 14 Nos. 3 Nos 14 Nos. - - - 46 Nos. Min 2 nos during the year By min 10% over the last year (20011 -12) - -

FEDERATION OF INDIAN EXPORT ORGANISATIONS New Delhi Quality Objectives & Targets Year 2013 -14 Target Group/ Activity Objective Achievement Target Frequency of Measurement All depts. at RO & HO To adhere to turn round time ( Refer to Data Sheet) 95% Half Yearly Membership growth by ROs To increase Membership strength 10 % Half Yearly FIEO Award ( RO + HO) To collect more number of award applications from members 10 % over previous year Respective Ho. Ds Organising events at HO/ROs To obtain feedback from the participants 90 % (Events abroad) Positive feedback out of the total no. of 65% (Domestic events) feedbacks 75% in both the cases Half Yearly Respective Ho. Ds Organising events at HO/ROs i) ii) To increase the number of events 8% increase in both the Additionally, there should be an cases increase in the events at new places/less visited places. Half Yearly Publication Cell at HO i) Publishing country/ market reports on non traditional markets during the year To increase the number of useful publications Half Yearly ii) Min 2 nos during the year By min 10 % over the last year (2012 -13) Yearly

FEDERATION OF INDIAN EXPORT ORGANISATIONS Internal Audit Summary April 2012 – Sept 2013

FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of Processing of Membership & RCMC Application Non-Conformities Delay in depositing cheques to the extent 3 -4 days. No records disposed or not removed from database No records disposed Disposed list not prepared. Letter of authority no separate file maintained. RCMC after one month no D/L issued Database of non member not available Congratulatory letter not available after Dec. 2012 In one and two cases dak entries are not made. Dak entries to be made all incoming dak. Letter of authority in the company’s letterhead not obtained. Office Auditor FIEOER Sh. Sushil Kumar FIEOSR Sh. Rajesh Bhatia Bangalore Sh. Rajesh Bhatia Hyderabad Sh. K Unnikrishnan Kerala Smt. Santhi Advised that henceforth all applications be entered in Ahmedabad DMS and disposal be shown accordingly. Sh. A P Srivastava

FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of Processing of Membership & RCMC Application Non-Conformities Office Advised that all applications may be received WR through DMS and disposal may be recorded in DMS in order to have better control. Authorisation to sign membership application not in Ranchi policy file DMS Module not found IEC not self certified – Maa Dura Enterprises New RCMC issued in 15 days – Pandit Shilp Kendra RCMC issued without export return – Chhotanagpur Graphite Industries DATA verification stamp for renewal cases not found. Auditor Sh. A P Srivastava Smt. Soma Chaudhury

FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of Issue of Visa Recommendation Letter Non-Conformities Office Auditor Issued to non members for trade fairs but FIEOER not mentioned in the VISA register. There is no procedure to ascertain when the recommendation letter was delivered or dispatched Master list not Maintained. FIEOSR Visa recommendation letter register Oct 12 to March 13 not maintained Membership status and receipt Maintained. No records disposed. List not prepared Bangalore Sh. Sushil Kumar Authorisation to issue VRL not available. Hyderabad Letter issued without documents. No receipt entry Feedback forms not available Record of authorization for signing VRL not Ranchi available Sh. K Unnikrishnan Sh. Rajesh Bhatia Smt. Soma Chaudury

FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of Issuing Certificate of Origin Non-Conformities Office Auditor ASEAN/SAPTA master list not maintained. 3 years record not disposed off. Master list of files not available No records disposed. Master list of files not prepared. FIEOSR Sh. Rajesh Bhatia Bangalore Sh. Rajesh Bhatia Instead of signing in the duplicate copy of the APTA certificate, signed in the photocopy of the certificate. Indemnity Bond obtained from the exporters on letterhead instead of Bond sheets. Payment without service Tax collected from the exporters. A note in this regard submitted to regional head for approval but approval not traceable. Kerala Smt. Santhi DMS module not found Ranchi Smt. Soma Chaudhury

FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of Handling MDA APPLICATION and Claims Non-Conformities Delay in two cases in issuance of approval letter. No records disposed off and list not available Office Auditor FIEOER Sh. Sushil Kumar FIEOSR Sh. Rajesh Bhatia Master list not Maintained. Bangalore Disposition of records no files disposed Claims record application register not maintained Advised to include the name of register WR in the list of files. Sh. Rajesh Bhatia Sh. A P Srivastava

FEDERATION OF INDIAN EXPORT ORGANISATIONS Process for Handling query/problem/suggestion Non-Conformities Similar grievances being repeatedly submitted by exporters on the same issue are being treated as separate complaints. It implies that the number of queries reported is not correct. Pending list of grievances are being sent to Head Office on a monthly basis which does not give the correct position. Membership status document not maintained Follow up of pending cases no written record found. Thanks letter issued not found. Records not disposed off No list available. List of pending issues sent to chairman & SR for further follow up Thanks letter issued not available. Office Auditor FIEOER Sh. Sushil Kumar FIEOSR Sh. Rajesh Bhatia Bangalore Sh. Rajesh Bhatia

FEDERATION OF INDIAN EXPORT ORGANISATIONS Process for Handling query/problem/suggestion Non-Conformities File not listed in master file. No reply given to the party No follow up of pending cases List of pending issues – no system followed Identify the list of pending – no records Exporter communicated - no Membership status to be verified and noted in all queries/problems List of grievances received and sorted out to be maintained to ascertain the pending cases. Advised to follow up on quarterly basis. Office Auditor Hyderabad Sh. K Unnikrishnan Kerala Smt. Santhi WR Sh. A P Srivastava

FEDERATION OF INDIAN EXPORT ORGANISATIONS Process for Conducting Press Conference Non-Conformities Office Auditor Master list not available Last 3 years record disposed and no list maintained Press clippings no file list available. Thanks letter not sent No records disposed Disposed list not prepared. Thanks letter not issued File of press release not traceable. FIEOSR Sh. Rajesh Bhatia Bangalore Sh. Rajesh Bhatia Hyderabad Sh. K Unnikrishnan Advised to make a master list of files WR Sh. A P Srivastava Press Conference file to be mentioned in the Masterlist file, Orissa Sh. Soma Chaudhury

FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of Participation in Trade Fairs/Organising Exhibition/BSM Non-Conformities No Records/List disposed Physical documents not maintained Approval application copy not available Office FIEOS R Auditor Sh. Rajesh Bhatia

FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of Organizing Open House/Meeting/Seminars Non-Conformities Office Auditor Feedback analysis to be incorporated with suggestions/advice as given by the participants. FIEOER Sh. Sushil Kumar Circular sent to members only two three days prior to event No prior information given to PR division No background paper available in file No record of Minutes available No income expenditure available in file Jaipur Sh. Sushil Kumar Past records 3 years not disposed. Press release copy not in file FIEOSR Sh. Rajesh Bhatia No records disposed Disposal list not maintained Press release not in file. Bangalore Sh. Rajesh Bhatia

FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of Organizing Open House/Meeting/Seminars Non-Conformities Office Auditor Meeting record not available. Time norms in each case not ok Hyderabad Sh. K Unnikrishnan Submission of proposal and approval not obtained from two meetings/organized during 2012 -13 Non members not identified from the list of participants/feedback from recd. From the participants Two cases scrutinized. Checklist in one case not found but was prepared in the next programme. Thanks letter in one case not sent Final income expenditure statement submitted to DG within 15 days of the conclusion of the event was not sent in both cases. TAT norms in the first case was not complied with. Kerala Smt. Santhi Ranchi Smt. Soma Chaudhury

FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of MR ACTIVITIES AT RO Non-Conformities Office Auditor No record disposed and no list prepared ISO audit NC review file not available. FIEOSR Sh. Rajesh Bhatia No records disposed and no list prepared. Bangalore Sh. Rajesh Bhatia No complaint file or Appreciation file Orissa Smt. Soma Chaudhury

FEDERATION OF INDIAN EXPORT ORGANISATIONS Purchase Procedure Non-Conformities Office Auditor There is no record to evaluate the quality of the goods supplied or services rendered FIEOER Sh. Sushil Kumar No disposal of files papers. Data prior to 3 years are in the file Advised to create item wise file immediately FIEOSR Sh. Rajesh Bhatia Advised to prepare the vendor list urgently. WR Ahmedabad Sh. A P Srivastava

FEDERATION OF INDIAN EXPORT ORGANISATIONS MAKING OF PRESS RELEASES Non-Conformities Office Auditor Master list not available Last 3 years record disposed and no list maintained Press clippings no file list available. Thanks letter not sent FIEOSR Sh. Rajesh Bhatia No records disposed Disposed list not prepared. Thanks letter not issued Bangalore Sh. Rajesh Bhatia File of press release not traceable. Hyderabad Sh. K Unnikrishnan Advised to make a master list of files WR Sh. A P Srivastava

FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of Maintenance of Office Equipment Non-Conformities Office Auditor No record found to ascertain the break down and time consumed to restore FIEOER Sh. Sushil Kumar No record found to ascertain the break down and time consumed to restore. Jaipur Sh. Sushil Kumar No records disposed No list maintained. FIEOSR Sh. Rajesh Bhatia No records disposed and no list prepared. Bangalore Sh. Rajesh Bhatia Advised to Complete the log book update No formal work order/purchase order was issued to any vendor/service provider. WR Sh. A P Srivastava Evaluation of supplier/service provider not carried out Orissa Smt. Soma Chaudhury

FEDERATION OF INDIAN EXPORT ORGANISATIONS Thank You