FEDERATION OF INDIAN EXPORT ORGANISATIONS Welcome to Management

FEDERATION OF INDIAN EXPORT ORGANISATIONS Welcome to Management Review Meeting (10 -11 December 2015) Conference Room, Niryat Bhawan New Delhi Federation of Indian Export Organisations

FEDERATION OF INDIAN EXPORT ORGANISATIONS Management Review Meeting 10 -11 December, 2015, Conference Room, Niryat Bhawan, New Delhi A G E N D A – 10 December, 2015 10 th December, 2015 10. 00 AM – 01. 30 PM Address by DG & CEO Training - “Goal Setting and Achieving Them” by Commander (Retd) Jaitly 01. 30 – 02. 30 PM : Lunch 02. 30 PM TO 05. 30 PM 1. Follow-up actions on the last Management Review Meeting. 2. Review of Quality Policy ; Review of Quality Objectives and Targets. 3. Results of Internal quality audits of ROs and departments at HO 4. Review of Corrective actions 5. Performance of Regional offices and other departments 6. Analysis of data 7. Reports on product/service non-conformities 8. Potential areas of non-conformances and preventive actions 9. Requests/suggestions for review/modification of QMS documents 10. Recommendations for improvement 11. Presentation by Regional/Chapter offices and Ho. Ds of HO

FEDERATION OF INDIAN EXPORT ORGANISATIONS Management Review Meeting 10 -11 December, 2015 Conference Room, Niryat Bhawan, New Delhi A G E N D A – 11 December, 2015 10. 00 AM TO 01. 30 PM 1. 2. 3. 4. Evaluation of Chapter/Regional offices Aggressive Strategy for increasing membership Discussion on increasing participation in domestic activities Strategy for identification of Fairs/exhibitions/BSM with focus on B 2 B and marketing of such events including nodal officer in regions for effective coordination and use of MOUs 5. New Services for Members ; 6. Training and up-gradation of skill and knowledge 7. Rationalisation of Expenditure to maintain financial health

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report – Minutes of Meeting held on November 10 -11, 2014 Sl. No. 1 Minutes Action Taken Regional and Chapter heads All Officials to work closely with the states. ER : Completed a study on export potential Officials to come up with of 3 sectors for West Bengal. DDG has also publications in various areas. met the Principal Secretary, MSME, Odisha FIEO is required to develop and proposed a similar study on selective expertise in various areas. sectors for Odisha Govt is working on it and is yet to revert. Odisha chapter office is following up on the same. A request has been received from the Department of SR : Initiative taken for regular interaction Commerce to publish a with State Government. Regional book on “How to Export”. Chairman visited all Departments concerned with manufacturers and exporters.

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report …………. . Sl. No. Minutes 2 “Vibrant India First” held at Gandhinagar, Gujarat during January 12 th and 13 th, 2015. All regional and chapter heads to mobilise participation in large numbers Action Taken All Regional & Chapter Heads Kerala Chapter : Circulated the information to all the Members of FIEO Kerala Chapter and contacted the potential Exporters to inform the importance and the usefulness of the Event. Hyderabad Chapter : The event details were circulated amongst the members and efforts were made to mobilise participants. Karnataka Chapter: Communicated to Members sector wise for Participation. Members had also visited the event as Visitors SR: All efforts have been made to mobilise participation by giving wide publicity to the event

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report …………. . Sl. No. Minutes 2 “Vibrant India First” held at Gandhinagar, Gujarat during January 12 th and 13 th, 2015. All regional and chapter heads to mobilise participation in large numbers Action Taken All Regional & Chapter Heads ER : Distributed brochures to members and also sent mails for participation. Some members were referred to WR. NR : Efforts made to mobilize participation in the event

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report …………. . Sl. No. 3 Minutes Action Taken Large number of migration of members especially in the MPG category is alarming and the Regional and Chapter heads should talk to each of the exporters opting out of the FIEO membership and record their cause of resignation in the file. Coimbatore Chapter : Members are requested to mention the reason for resignation in their letter. Hyderabad Chapter : Calls made to members who were not renewing membership and their cause for not renewing has been recorded in the respective member files. Kerala Chapter : By adopting and following up the process as instructed the Chapter has achieved more than 95% renewal for the FY 2014 -2015.

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report …………. . Sl. No. 3 Minutes Action Taken Large number of migration of members especially in the MPG category is alarming and the Regional and Chapter heads should talk to each of the exporters opting out of the FIEO membership and record their cause of resignation in the file. Karnataka Chapter: During follow up of members for Renewal, feedback received is that they have registered with other EPC and would want to continue with them, as they are product specific, though they are merchant exporters. A few have stated that due to no exports they would renew when need arise. Such exporters are also asked for reasons over emails with reasons, which are filed SR : Personally such exporters are spoken to and also official is sent to meet them personally. In most of the cases reason cited is “no business”.

FEDERATION OF INDIAN EXPORT ORGANISATIONS Minutes Sl. No. 3 …contd. Large number of migration of members especially in the MPG category is alarming and the Regional and Chapter heads should talk to each of the exporters opting out of the FIEO membership and record their cause of resignation in the file. Action Taken ER : (i) Most resignations are because they have no exports or have wound up their export business. Under the circumstances, even speaking to them has not helped. (ii) DGFT offices have been asking for RCMC from the relevant councils even in case of MPG, for issuance of licenses. The cases taken up on a one to one basis with office of DGFT Kolkata, by asking the exporter to submit a self declaration that their main line of business is not discernible. Kanpur chapter: A few negligible cases were found. Exporters were contacted and compliance reported. NR : Efforts made and 838 new members admitted in MPG category

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report …………. . Sl. No. Minutes 4 Stiff selection process needs to be followed for aligning with any private company to organize joint FIEO domestic or international events. All officers to be very careful. Action Taken All Officials. ER : All joint events are organised with well known companies and organizations. For international events FIEO ER has selected agents/organizations based on the recommendations of the Indian Embassies/consulates. MRD : Selection of International events is carefully done based on the post event reports, trade visitors, edition of the fair etc NR : Selection of International events is carefully done based on the post event reports, trade visitors edition of the fair etc.

FEDERATION OF INDIAN EXPORT ORGANISATIONS Sl. No. Minutes 5 No international event should be organised with less than 20 participants. Instead of organizing many international events FIEO should organize fewer but good quality international events Action Taken All Officials. ER : FIEO ER has participated only in two international events in 2014 -15 namely India Expo Dubai which had 48 participants and CSAE Kunming which had more than 90 participants. MRD : Efforts are made to participate in the established events. NR : Efforts are made to participate in the renowned/established events. SR : All international activities are being organized with more than 20 participants.

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report - …………. . Sl. No Minutes Action Taken 6 Delayed receipt of payment on account of MAI/MDA from the Dept. of Commerce is resulting in loss upto Rs. 15 lakhs per annum. All officials organizing international events should ensure that “Utilisation Certificates” are submitted to the Dept. of Commerce within one month’s time from the conclusion of an event. MDA division at HO should ensure that payment is realized within next one month’s time post submission. ER: “Utilisation certificates” for international events submitted on time. As per letter dated 4 June 2015, ER has been informed that MDA will not be available for FIEO events. MRD : Utilisation certificates of the events are submitted well within the prescribed limit of the department. SR : “Utilisation Certificates” submitted as soon as all information is available.

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report - …………. . Sl. No Minutes Action Taken 7 Sponsors keep visiting the office of DG & CEO from time to sponsor FIEO’s events on all India basis. In the absence of all India event calendar he was not been able to organize sponsorship for FIEO’s events. All Regional and Chapter offices to send their event calendar for the next quarter by December 15, 2014. Coimbatore Chapter : Calendar of events submitted to SR Hyderabad Chapter : Event Calendar for the Quarter was submitted on 18. 12. 2014 Karnataka Chapter: The programmes for the Last quarter was sent to FIEO Sr on 17 th Dec, 2015 Kerala Chapter : The Chapter has managed to organize sessions with ebay, Dun & Brad Street, Federal Bank, State Bank of Travancore, Canara Bank, YES Bank, IDBI Bank and with various District Industries Centers with the financial assistance provided from them. SR : Quarterly Action Plan is prepared after getting approval from Regional Chairman.

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report …………. . Sl. No Minutes Action Taken ER : The list of ER events mailed by 15 December. Kanpur Chapter: Compliance made 8 Structured training of officers and staff is very important to ensure quality delivery of services. The Policy and Personnel departments to jointly work out one week training programme for FIEO officers and staff. NR : Meetings/Seminars/Workshops were organised by NR on self-financing basis within the limited budget. Personnel & Policy Department: It was difficult to relieve officers and staff for full one week and accordingly the Personnel & Policy Division worked out training programme as per schedule attached.

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report …………. . Sl. No 9 Minutes Action Taken All the Regional and Coimbatore : Interacting with members Chapter heads to regularly. communicate proactively with the members to Hyderabad Chapter : Actively ensure their satisfaction. communicating with members, informing them of FIEO’s services and Indian Trade Portal. Requesting them to send their grievances. Kerala Chapter : The Chapter managed to get fast redressal of Grievances and issues submitted to various departments. Received many appreciations from members in this regard. SR: All care is taken to care of things proactively and ensure satisfaction of the members.

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report - …………. . Sl. No Minutes Action Taken Karnataka Chapter: When we meet members during their visit to office and meetings, we speak to them on their Business, their Performance. Also, they request for topics for Programmes to be conducted, their suggestions are noted and we try to incorporate the same. ER : FIEO ER is interacting with its members on a regular basis. Kanpur: Compliance made NR : Regularly interacting with members over phone about the benefit of FIEO membership. Inform and interact with them in meetings/seminars held at various places e. g. Khurja, Ambala, Bhiwadi, Chandigarh, Meerut, Panipat, Noida, Gurgaon, Kishangarh, Pali, Sawai Madhopur, Sriganganagar, Dungarpur, Amritsar, Ludhiana, Saharanpur, Bareilly, Agra, etc.

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report …………. . Sl. No 10 Minutes Action Taken i) New time norm for Kanpur Chapter: Compliance done on processing of suppliers’ regular basis bills be introduced. It should be maximum, 3 NR : Procedure followed. Issuing RCMC on working days. time. Service tax submitted on time ii) Time norm for issuing PR & Pub: Website is being updated with fresh RCMC be reduced to press releases sent by Regional and Chapter one working day offices along with releases from HO. iii) Service Tax should be Coimbatore Chapter: System Implemented taken from exporters against advance payment Hyderabad Chapter : Directions complied for the issuance of with. Certificate of Origin

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report …………. . Sl. No 10 Minutes Action Taken iv) If participation fees is Karnataka Chapter: Bills of smaller not paid for an amount are paid same day. Bills of higher international event MDA amount need a minimum of two weeks’ time. approval should be denied RCMC new & Renewal are issued the same day. v) Regional and Chapter offices should send all Kerala Chapter : Following the instructions press releases to PR & Publicity department at SR : Action being taken HO for uploading on website Jharkhand chapter: Being compiled AHD Chapter: RCMC processed & issued on same day of receipt of application. Press releases for all the programmes conducted are sent to HO. If advance payment is collected against COO then service tax is deducted.

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report …………. . Sl. No 11 12 Minutes Membership numbers of FIEO’s Jaipur and Bhubaneswar offices were dismal. Both the chapter heads to undertake aggressive marketing and organize more events to ensure considerable growth in membership. Bhubaneswar Chapter head to move out to newer places to organize events. Regional Head (ER) to increase the number of events in ER to at least one per week. Action Taken Odisha Chapter : has achieved 97% of the membership target for the F. Y. 2014 -15 & also conducted 23 events in different parts of Odisha in the F. Y. 2014 -15. NR : Action taken aggressively and 34 new members made during 2014 -15 ER : (i) ER has increased the number of events in the last two quarters of 14 -15

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report …………. . Sl. No 12 Minutes In order to speed up the process of RCMC issuance at Ranchi office the authority for signing RCMC be given to the present Chapter head. Action Taken (ii) Issuance of RCMC by ranchi chapter head has not been implemented as the chapter head has not been found to be competitive enough to handle this responsibility. ER/Jharkhand office to (iii) 5 Events have been organized in Bihar in move out to Bihar for the last quarter of 14 -15. organizing events and mobilization of membership

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report …………. . Sl. No 13 Minutes Action Taken Regional Head (ER) to ER: The Testing facilities available in North submit strategy for East: increasing membership in North East. Regional Plant Quarantine Station, Guwahati, North East Chapter Head Horticulture Research Station, Kahikuchi, to submit list of testing Guwahati, facilities available in North Food Product Order, Panjabari, Guwahati, East. In order to help Regional Research Laboratory, Jorhat, develop testing Assam State Medicinal Plants Board, infrastructure the Hengerabari, Guwahati, Department of Commerce Regional Testing Centre, Bamunimaidan, can issue funds under Guwahati, special provisions. North Bureau of Indian Standard, Guwahati East Chapter to identify National Test Centre, Guwahati challenges being faced by the exporters in NE.

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report …………. . Sl. No 13 Minutes Floriculture has good potential for exports from NE. NE chapter head to list the bottlenecks the exporters in NE are facing towards exporting floriculture. Action Taken Major issue of the exporters of the landlocked North East states is transportation of goods. Even though the region is strategically located with access to and at a vantage entry point for the South. East Asian Markets, still the exporters has to transport their goods to Kolkata for the goods to be exported. Presumably this is related to a larger issue to be addressed which is overall infrastructure development of the region. As regards Floriculture, the major bottleneck is unavailability of necessary cold chain. There is no cold storage facility available in the airports of the region. Flowers being perishable it becomes nearly impossible to

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report …………. . Sl. No 14 15 Minutes Action Taken WR to analyse the WR : Based on the urgency two circulars footfalls and member are being sent in a week. conversion at various domestic events being organized by them. Indore Chapter to organize events in Gwalior and other newer places. M P Chapter: organised two seminars at Neemuch (16. 12. 2014) and Gwalior (16. 02. 2015) on Business Growth through Exports

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report …………. . Sl. No Minutes Action Taken Ho. D(IT) : A software on the process of issuing COO has been developed and deployed. Discussions are on at the Do. C for implementing the system for all the issuing authorities. Provision for CHAs to apply for Co. O on behalf of exporters incorporated in the system. CS is being invited for inauguration. 16 Ho. D(IT) to computerize the process of issuing Certificate of Origin, COOs issued by FIEO should be listed on website. 17 i) TV talk shows be ER : Regional Chairman has participated in organized by Regional one CNN talk show at Kolkata. heads in the local channels. NR : Efforts are being made to organise such meetings

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report …………. . Sl. No 17 Minutes ii) Events like “Meet your bankers” being organized by HO be replicated at the Regional/Chapter levels. Such meetings should be organized every month and one day of a month be dedicated for the purpose. Action Taken Kerala Chapter : We have organized sessions with various Banks across the state. The Banks we have associated with are IDBI, Federal Bank, Canara Bank, State Bank of Travancore, YES Bank. The sessions were organized separately in different months as most of the Banks expressed their disinterest for the session joining with other banks. Karnataka Chapter: We have not done TV Talk Shows till now SR : Business Magazines in local language being used for regular article on exports. AHD Chapter: Proposal has been sent to local TV channel - TV 18 to organise 'Talk show" by FIEO.

FEDERATION OF INDIAN EXPORT ORGANISATIONS Action Taken report …………. . Sl. No 18 Minutes Action Taken Recruit two management Personnel Department : Vide Offer of trainees at FIEO(SR) appointment dated 30. 03. 2015, Shri against the retirement of Surendar Seenivasagam has been two officials at SR. appointed as Management Trainee in SR. Vide offer of appointment dated 06. 07. 2015 Shri Anilkumar Bedge has been appointed as Executive Assistant in Karnataka Chapter Office. 19 Karnataka Chapter: one more Staff appointed as Executive Assistant Hyderabad Chapter Head Hyderabad Chapter : organized total 20 to organise at least 10 more events during FY 2014 -15 out of which 12 events in the current fiscal. events were organized during Oct’ 14 – March’ 15

FEDERATION OF INDIAN EXPORT ORGANISATIONS Data Analysis April 2014 – March 2015

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Northern Region Period covered April ’ 14 to March’ 15 (Measured Half Yearly) Attribute NR 1 st Half 2 nd Half 1 st KANPUR Half 2 st Half Avg Time taken for granting new Same Day RCMC & Membership Avg Time taken for Renewal of Same Day RCMC & Membership Avg Time taken for Incorporating Same Day changes/ amendments in RCMC Avg Time taken for Issue of Certificate of origin Avg Time taken for Issue of Visa Recommendation letter Avg Time taken for Issue of Approval letter to members for MDA grant. Avg Time taken for processing of MDA Claims 1 nd JAIPUR Half 2 nd Half 1 nd PUNJAB Half 2 nd Half - - - Same Day Same Day - Same day Same Day 1 Day 2 days - - 1 Day 2 Days - - - 2. 5 days Same Day 1 Day - Same Day - -

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Northern Region Period covered April ’ 14 to March’ 15 (Measured Half Yearly) Attribute No of Export Promotion Events Domestic No. participants Feed back Recd. Positive feed back -ve feed back Abroad No. participants Feed back Recd. Positive feed back -ve feed back Total No. participants Feed back Recd. Positive feed back -ve feed back NR 1 st Half 2 nd Half 15 509 467 12 425 396 1 17 17 17 4 113 112 106 6 16 538 502 6 16 526 484 - KANPUR 1 st Half 2 st Half 12 797 615 615 - 15 1090 497 497 - JAIPUR PUNJAB 1 nd Half 2 nd Half - - 10 341 245 224 21 8 269 205 192 13 - - - 4 165 98 97 1

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Northern Region Period covered April ’ 14 to March’ 15 (Measured Half Yearly) Attribute NR KANPUR JAIPUR PUNJAB 1 st Half 2 nd Half 1 st Half 2 st Half 1 nd Half 2 nd Half 300 236 47 34 23 11 36 Nos. No. s Nos. 3449 3706 301 331 536 620 % Growth in New Membership Vs Employee 383: 1 Strength Avg Time taken for processing of bills of the Suppliers. Avg Time taken for delivery of courier letter Avg Time taken for dispatch of letters Reports published on nontraditional markets 371: 1 110: 1 100: 1 206: 1 179: 1 - - - - - - 5 days 1 day

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Western Region Period covered April ’ 14 to March’ 15 (Measured Half Yearly) Attribute WR 2 nd Half 1 st Half 2 st Half INDORE 1 nd Half 2 nd Half Same Day 1 day Avg Time taken for Renewal of RCMC Same Day & Membership 1 day Same Day Avg Time taken for Incorporating changes/ amendments in RCMC Same Day Same day Same Day Avg Time taken for Issue of Certificate Same Day of origin Same Day Avg Time taken for Issue of Visa Recommendation letter Same Day Same Day Avg Time taken for Issue of Approval letter to members for MDA grant. Same Day Through Mumbai - Same Day Avg Time taken for processing of MDA Claims Same Day Through Mumbai - - Avg Time taken for granting new RCMC & Membership 1 st Half AHMEDABAD

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Western Region Period covered April ’ 14 to March’ 15 (Measured Half Yearly) Attribute No of Export Promotion Events Domestic No. participants Feed back Recd. Positive feed back -ve feed back Abroad No. participants Feed back Recd. Positive feed back -ve feed back Total No. participants Feed back Recd. Positive feed back -ve feed back WR 1 st Half 2 nd Half AHMEDABAD 1 st Half 2 st Half INDORE 1 nd Half 2 nd Half - - 15 629 394 388 14 553 188 185 9 330 190 13 525 272 8 357 82 82 6 337 29 29 6 3 - - 15 629 394 388 6 2 61 47 47 16 614 235 232 3 9 330 190 - 13 525 272 - 8 357 82 82 - 6 337 29 29 -

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Western Region Period covered April ’ 14 to March’ 15 (Measured Half Yearly) Attribute % Growth in New Membership Vs Employee Strength Avg Time taken for processing of bills of the Suppliers. Avg Time taken for delivery of courier letter Avg Time taken for dispatch of letters Reports published on nontraditional markets WR 1 st Half 2 nd Half AHMEDABAD 1 st Half 2 st Half INDORE 1 nd Half 248 Nos. 5884 465 Nos. 6267 411 Nos. 3888 308 Nos. 4291 67 nos 338 35 Nos. 455 368: 1 392: 1 1296: 1 1073: 1 169: 1 228: 1 1 Day 2 Days 6 Days 7 days 5 days 4 days 1 Day 1 day - - Same Day 1 day Same Day Same day Nil Nil - - -

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Southern Region Period covered April ’ 14 to March’ 15 (Measured Half Yearly) Attribute SR 1 st Avg Time taken for granting new RCMC & Membership Avg Time taken for Renewal of RCMC & Membership Avg Time taken for Incorporating changes/ amendments in RCMC Avg Time taken for Issue of Certificate of origin Avg Time taken for Issue of Visa Recommendation letter Avg Time taken for Issue of Approval letter to members for MDA grant. Avg Time taken for processing of MDA Claims Half Bangalore Chapter Half 1 st Half Kerala Chapter 1 nd Half 2 nd Half 1 nd Half Same Day Day Same Day Same Same Day Day Same Day Same Same Day Day Day Same Day Same Same Day Day Same Same Day Same Day Same Day - 2 nd Half Coimbatore Chapter 2 st Half - 2 nd Hyderabad Chapter 1 nd Half 1 day 2 nd Half - - - Same Day - -

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Southern Region Period covered April ’ 14 to March’ 15 (Measured Half Yearly) Attribute Bangalore SR Chapter 2 st 1 st Half 2 nd Half 1 st Half No of Export Promotion Events Domestic 26 No. participants 1364 Feed back Recd. 648 Positive feed back 648 -ve feed back Abroad 1 No. participants 36 Feed back Recd. 36 Positive feed back 36 -ve feed back Total 27 No. participants 1400 Feed back Recd. 684 Positive feed back 684 -ve feed back - 21 1061 413 3 77 77 77 24 1138 490 - 20 1330 362 361 1 8 155 72 69 3 Hyderabad Chapter 1 nd 2 nd Half 8 488 420 420 - 12 274 224 221 3 Kerala Coimbatore Chapter 1 nd 2 nd Half 6 190 155 155 12 473 375 375 - - 11 11 - 7 7 -

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Southern Region Period covered April ’ 14 to March’ 15 (Measured Half Yearly) Attribute Bangalore Chapter SR 1 st Half Hyderabad Chapter Coimbatore Kerala Chapter 2 nd Half 1 st Half 2 st Half 1 nd Half 2 nd Half 57 53 46 47 Nos. 38 Nos. 493 529 545 598 356 % Growth in New Membership 197 Nos. 118 Nos. Membership Vs Employee Strength 1300 1383 163: 1 154: 1 99: 1 Avg Time taken for processing of bills of the Suppliers. Same Day 1 14 10 15 Same 0 days Days Day 1 Day 2 Days 2 Day 1 day Same Day Day Avg Time taken for delivery of courier letter Avg Time taken for dispatch of letters Reports published on non-traditional markets Nil Nil 20 19 Nos. 40 nos. Nos. 241 259 132: 1 136: 1 149: 1 119: 1 125: 1 80: 1 86: 1 Nil 1 1 Day day - - 1 Day 376 - - 1 Same Day day Day - -

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Eastern Region Period covered April ’ 14 to March’ 15 (Measured Half Yearly) Attribute Avg Time taken for granting new RCMC & Membership Avg Time taken for Renewal of RCMC & Membership Avg Time taken for Incorporating changes/ amendments in RCMC Avg Time taken for Issue of Certificate of origin Avg Time taken for Issue of Visa Recommendation letter Avg Time taken for Issue of Approval letter to members for MDA grant. Avg Time taken for processing of MDA Claims EZ 1 st Half 2 nd Half BBSR Chapter Ranchi Chapter NE Chapter 1 st Half 2 st Half 1 nd Half 2 nd Half 2 Day 1 day 1 Day - - 1 Day 1 Day 2 Days - - 2 Days 1 Day - - Same Day Same Day - - - - Same Day - - - No Applicat ion Received 2 days - - - 1 Day 2 Days Same Day No Applica tion Receive d

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Eastern Region Period covered April ’ 14 to March’ 15 (Measured Half Yearly) Attribute No of Export Promotion Events organized. Domestic No. participants Feed back Recd. Positive feed back -ve feed back Abroad No. participants Feed back Recd. Positive feed back -ve feed back Total No. participants Feed back Recd. Positive feed back -ve feed back EZ 1 st Half 2 nd Half 15 604 250 1 65 34 34 16 669 284 - 30 953 625 1 48 13 4 9 31 1001 638 629 9 BBSR JHARKHAND NE 1 st Half 2 st Half 1 nd Half 2 nd Half 11 361 249 233 16 8 383 209 203 6 - - 1 17 13 12 1 - 9 298 138 128 10 1 17 13 12 1 - - -

FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Eastern Region Period covered April ’ 14 to March’ 15 (Measured Half Yearly) Attribute EZ BBSR Chapter Ranchi Chapter NE Chapter 1 st Half 2 st Half 1 nd Half 2 nd Half 1 st Half 2 nd Half % Growth in New Membership 129 Nos. 81 Nos. 24 Nos. 34 Nos. Membership Vs Employee Strength 1694 1959 104 121 113: 1 131: 1 52: 1 60: 1 2 day 2 Days - N. A. 2 Days 2 Day Avg Time taken for processing of bills of the Suppliers. Avg Time taken for delivery of courier letter Avg Time taken for dispatch of letters Reports published on nontraditional markets Same Day - Nil - - 2 Day 1 days 1 Days - - 1 Day 2 Day - - - N. A. - - -

FEDERATION OF INDIAN EXPORT ORGANISATIONS New Delhi Target Group/ Activity All depts. at RO & HO Membership growth by ROs FIEO Award ( RO + HO) Respective Ho. Ds Organising events at HO/ROs Quality Objectives & Targets - Year 2015 -16 Objective Achievement Target To adhere to turn round time ( Refer 95% to Data Sheet) To increase Membership strength 10 % To collect more number of award applications from members To obtain feedback from the participants Positive feedback out of the total no. of feedbacks Respective Ho. Ds i) To increase the number of events Organising events at ii) Additionally, there should be an HO/ROs increase in the events at new places/less visited places. Publication Cell at HO i) Publishing country/ market reports on non traditional markets during the year ii) To increase the number of useful publications 10 % over previous year Frequency of Measurement Half Yearly 90 % (Events abroad) 65% (Domestic events) 75% in both the cases 8% increase in both the cases Half Yearly Min 2 nos during the year By min 10 % over the last year (2014 -15) Half Yearly

FEDERATION OF INDIAN EXPORT ORGANISATIONS Internal Audit Summary April 2014 – March 2015

FEDERATION OF INDIAN EXPORT ORGANISATIONS Processing of Membership & RCMC Application Non-Conformities Offic e Letter of Authority submitted by SR exporter not in order and deficiency not informed to the exporter. The system of fixing verification stamp for updating the member details during renewal of membership not followed in some of the renewals. Guidelines files with approvals not Blr available. Check-list stamp for updation of member details during renewal of membership not there in all renewal cases. Complianc e Status Auditor ‘s Comments and Date Deficiency to be intimated to Not Closed the exporter alongwith the issuance of RCMC System should followed. be strictly Guidelines files to be opened Not closed and details to be updated. Rubber stamp to be made as per format and system to be implemented with immediate effect.

FEDERATION OF INDIAN EXPORT ORGANISATIONS Processing of Membership & RCMC Application Complianc e Status Non-Conformities Office Auditor ‘s Comments and Date Officials are following up with non- Blr Non members list to be made Not closed members who attended the events in excel format with contact etc but maintenance of non details and periodical members’ list with follow up details updation of the list and follow not available. up to be done. RCMC New – Time Norms not Hyd Time norms to be followed as Not closed followed in issuance of membership per guidelines. certificate – informed that in one case the application was reeived late evening and in one case deficiency.

FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of Issuing Certificate of Origin Compliance Status and Non-Conformities Office Auditor Date Incoming dak entry not made in SR Officials signing the Not Closed the COO issued which is COO may record the necessary to do the verification date of receipt and of time norms. It is informed that sign the covering letter since the volume of issuance of received from the COO is high per day difficult to exporter. make dak entry in all COO issued to GTN Engg P Ltd. Hyd Indemnity Bond to be Not Closed without collecting Indemnity collected urgently. Bond. COO charges beyond the limit ER Excess amount (Charges specified by DGFT. charged than specified decided by by DGFT. HO. RO has no role) Closed 29. 10. 2015

FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of Handling MDA APPLICATION and Claims Compliance Status and Non-Conformities Office Auditor Date Claims forwarded to HO and the SR MRD HO requires to do the Not closed updation of claims disbursement needful in all cases. not available in the file. HO has to send a copy of the claim disbursement letter to the concerned RO which are not available in the file and it is informed that RO has not received the copy of letters from HO. Delay in approval. ER Clarity on “ 1 working day” To be TAT required. 1 working day = deliberatedat 24 hrs. Hence the application MRM of 10 was processed next day. 11 Dec, 2015 Delay in approval. MRD Replacement official will be Closed provided in the absence of the 4. 12. 2015 dealing hand.

FEDERATION OF INDIAN EXPORT ORGANISATIONS MR Activity at Chapter Office/regional office. Compliance Status and Date MR meeting not Hydera MR meeting to be Not Closed conducted in the chapter bad conducted from office during this period. November 2015 and report to be submitted to RO. Decision not ER Decision regarding Steps will be taken to implemented TV Talk show and ensure compliance. meetings like meet 29. 10. 15 your bankers etc. not implemented. Non-Conformities Office Auditor

FEDERATION OF INDIAN EXPORT ORGANISATIONS Organising Open House/Meetings and Seminars Non-Conformities Office Compliance Status & Date Papers / approvals related Not Closed to seminar/meeting to be filed in the concerned meeting files within 7 days after the event. Auditor In some of the meeting files Blr approvals for organising event and approved income and exp statements not available. Since the officials who handled these files retired/resigned it is difficult to trace the approvals obtained by email by the concerned officials. Report of the meeting held on Hyd Time norms to be followed Not Closed 30. 7. 2015 not submitted to the as per guidelines. regional head on time. Feedback analysis not done. Cmbtr Seminar on GST-29 -1 - Not Closed 2015, Interactive Session on Trade Finance, Forex & Gold Card Scheme-20 -22015, W’shop on doing Business with South Africa 08 -07 -2015.

FEDERATION OF INDIAN EXPORT ORGANISATIONS Organising Open House/Meetings and Seminars Non-Conformities Office Meeting ER Meeting NR Compliance Status & Date Poor feedback form (one Event overevent has 22. 13% stretched by 1. 5 feedback received from hrs. Feedback will participants). be taken in future 29. 10. 2015 Activities conducted at very short notice in almost every activities. Few samples were taken and average notice period was 6 days. Auditor

FEDERATION OF INDIAN EXPORT ORGANISATIONS Organising Open House/Meetings and Seminars Non-Conformities Meeting Office MRD Auditor Poor feedback form (one event has 22. 13% feedback received from participants) out of two samples. Compliance Status and Date

FEDERATION OF INDIAN EXPORT ORGANISATIONS Master List of Files Non-Conformities Office File numbers not given to files BLR related to Visa, MDA, COO, Press Release, Admin files etc. and not updated in the master list of files. Compliance Status and Auditor Date Master list to Not Closed be updated as per format within 10 days.

FEDERATION OF INDIAN EXPORT ORGANISATIONS MAKING OF PRESS RELEASES Non-Conformities Press Release Office ER Compliance Status Auditor and Date Press release was not Press release will be issued for all activities. issued henceforth for all big events. Closed. 29. 10. 2015

FEDERATION OF INDIAN EXPORT ORGANISATIONS Participation in Trade Fairs & BSM Non. Conformitie Office s Trade Fairs ER Auditor Compliance Status and Date Poor number of feedback 28% in India Expo Dubai and 17% in Kunming fair, China. Maximum feedback will henceforth be taken in all international events. 29. 10. 2015

FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of signing Mo. U Non. Conformitie Office s Mo. U MRD Auditor Mo. Us signed have not been reviewed. Compliance Status and Date

FEDERATION OF INDIAN EXPORT ORGANISATIONS Thank You