Federal Mail Education Forum 2015 Intelligent Mail Package

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Federal Mail Education Forum 2015 Intelligent Mail® Package Barcode (IM®pb) Juliaann Hess/Ron Kecman United

Federal Mail Education Forum 2015 Intelligent Mail® Package Barcode (IM®pb) Juliaann Hess/Ron Kecman United States Postal Service June 3, 2015

Agenda § Intelligent Mail® Package Barcode − Overview and Current Status − Signaling New

Agenda § Intelligent Mail® Package Barcode − Overview and Current Status − Signaling New IMpb 3. 0 Rules − MTAC Work Group #166 Recommendations § Visibility Enhancements § Coming Attractions § Questions 2

What is it? Intelligent Mail Package Barcode The Intelligent Mail® Package Barcode (IM®pb) is

What is it? Intelligent Mail Package Barcode The Intelligent Mail® Package Barcode (IM®pb) is the critical bridge between physical packages and digital information required to enable world class service and tracking for our package products.

World Class Visibility and Service 100% Visibility • • • A unique tracking barcode

World Class Visibility and Service 100% Visibility • • • A unique tracking barcode on every package Full end-to-end tracking Tracking included for all shipping products* Rich digital information improves CX and performance Creates value! • • • Essential to compete Offers transparency and predictability Foundation for shipping industry Track all volume More data to support customer service Business Value • • • Customer Value * Effective May 31, 2015, USPS Tracking is included for First-Class Mail, Library Mail, Media Mail, and Bound Printed Matter parcels. Excludes Standard Mail parcels. Provide information about reliability Manage networks and logistics Correct problems Identify pinch points Innovation opportunities

USPS Technology Investments Delivery Sortation System PASS Real-Time Scanners Mobile Delivery Device (Replaces Real-Time

USPS Technology Investments Delivery Sortation System PASS Real-Time Scanners Mobile Delivery Device (Replaces Real-Time Scanners) C 00 7 Product Tracking & Reporting System Ring Scanners New Parcel Sorters Future Vehicles Slated to Debut 2017

What’s in the barcode? *Note: Barcode is an art image only and is not

What’s in the barcode? *Note: Barcode is an art image only and is not to spec or scale. Intelligent Mail Package Barcode

IMpb Benefits and Features • • • Access to the best prices for package

IMpb Benefits and Features • • • Access to the best prices for package products • Access to Priority Mail baked-in insurance up to: End-to-End tracking information at no additional charge* Proactively manage expectations – you and your customers know when to expect your packages to arrive o o o $50 for Retail and Commercial Base Pricing $100 for Commercial Plus customers Note: Some restrictions apply • Address information in shipping files supports efficient sorting to carrier routes, using data instead human memory • • Three digit service type codes identify product and service Required for new products, services, features 7

Final Rule IMpb required for Presort and entry discounts September Final Rule Implemented 2011

Final Rule IMpb required for Presort and entry discounts September Final Rule Implemented 2011 IMpb 1. 0 January 2012 IMpb Timeline Final Rule IMpb on all parcels, Compliance Thresholds, Non-Compliance Fee, address and/or 11 -Digit DPV ZIP Code, IMpb required for CPP and CBP prices, Barcode all metered parcels Final Rule Implemented January 2014 IMpb 2. 0 December 2013 IMpb 3. 0 2015 – 2016 Coming Next January 2015 September 2010 Advanced Notice April 2011 February 2013 April 2013 IMpb Final Compliance Threshold Levels, Non-Compliance Fee, $0. 20 Non-Compliance Fee Address and/or 11 Competitive Products only Digit DPV ZIP Code Required in files Advanced Notice Proposed Rule New IMpb Standards IMpb for All Products to Enhance Visibility Proposed Rule Compliance Thresholds and IMpb required for Presort Non-Compliance Fee Address and/or 11 -Digit DPV and entry discounts 8 ZIP Code Required in files Barcode all metered parcels

IMpb Compliance 2015 vs 2014 99% % Shipping Services File v 1. 6 or

IMpb Compliance 2015 vs 2014 99% % Shipping Services File v 1. 6 or higher 98% % Address and/or 11 -Digit DPV ZIP Code Dynamic Routing % Packages with IMpb* 97% 96. 1% vs 86. 7% Source: Product Tracking & Reporting 2015: Month Ending April 30, 2015 2014: Month Ending February 28, 2014 * Commercial parcels only Note: Timeliness not factored into performance 94. 9% vs 84. 7% 94. 6% vs 90. 8% Thresholds as of January 25, 2015 Effective January 25, 2015, Commercial Mailers must electronically provide 11 Digit DPV and/or destination delivery address in Shipping Services File.

IMpb Compliance Performance April 2015 IMpb Metrics Product Bound Printed Matter Parcels Library Mail

IMpb Compliance Performance April 2015 IMpb Metrics Product Bound Printed Matter Parcels Library Mail Standard Post Media Mail Critical Mail Priority Mail Express First-Class Package Service Parcel Select Lightweight Priority Mail Parcel Select Standard Mail Marketing Parcels Standard Mail Parcels Non-Profit Unspecified Total % % Address and/or 11% IMpb Barcode Digit ZIP Code* Address and 11 Digit Threshold 99% Threshold 98% ZIP Code 99. 77% 86. 43% 53. 26% 88. 77% 64. 87% 22. 56% 35. 56% 73. 11% 20. 41% 94. 85% 95. 49% 47. 23% 100. 00% 93. 22% 23. 67% 63. 71% 63. 49% 46. 32% 98. 11% 95. 97% 64. 62% 99. 84% 96. 48% 44. 45% 95. 28% 96. 53% 61. 48% 99. 54% 97. 82% 62. 14% 100. 00% 90. 38% 42. 23% 100. 00% 35. 00% 28. 63% 45. 22% 15. 24% 8. 60% 97. 85% 94. 56% 55. 91% % Address Only 19. 18% 26. 74% 3. 67% 36. 94% 68. 84% 11. 34% 25. 36% 47. 04% 25. 37% 30. 73% 44. 02% 3. 33% 6. 13% 32. 56% % SSFv 1. 6 or Higher* Threshold 97% 77. 84% 57. 07% 27. 52% 91. 37% 92. 82% 62. 79% 94. 89% 98. 26% 93. 64% 98. 70% 91. 58% 35. 28% 10. 75% 94. 85% Source: USPS Product Tracking & Reporting * Note: Timeliness not factored into performance 10

Shipping Services File Timeliness April 2015 Timeliness by Product File received for 96. 8%

Shipping Services File Timeliness April 2015 Timeliness by Product File received for 96. 8% of packages before Arrival at Post Office Event Product Bound Printed Matter Parcels *Critical Mail *First-Class Package Services Library Mail Media Mail *Parcel Select Lightweight *Priority Mail Express *Priority Mail Standard Mail Marketing Parcels Standard Mail Nonprofit Parcels Standard Post *Unspecified Total % Arrival at Post Office Event Prior to Shipping Services File 3. 86% 0. 74% 1. 16% 1. 15% 1. 24% 4. 74% 4. 45% 1. 52% 1. 00% 10. 85% 0. 06% 0. 51% 0. 78% 3. 22% Source: USPS Product Tracking & Reporting (PTR) USPS Product Performance Reporting (PPR) * Currently only Competitive products are subject to noncompliance fees. 11

Signaling IMpb 3. 0 Rules in 2015 § Extend IMpb Compliance Fee and Thresholds

Signaling IMpb 3. 0 Rules in 2015 § Extend IMpb Compliance Fee and Thresholds to all products § Delivery Point Validation for Address Information and 11 -Digit DPV ZIP Code § Barcode Quality, including placement § Shipping Services File Data Quality § 99 M Container Placards and Electronic Nesting Information in Shipping Services File § Secure File Transmission § Shipping Partner Events § Timely Shipping Services File Transmission (Work Group) – Separate Track § Upgrade to Electronic Verification System (e. VS) for payment – Separate Rule Making § Implementation 6 months after Final Rule or sooner

Signaling IMpb 3. 0 Rules in 2015 Delivery Point Validation for Address Information and

Signaling IMpb 3. 0 Rules in 2015 Delivery Point Validation for Address Information and 11 -Digit DPV ZIP Code • Use USPS Address product to validate address and 11 -digit DPV for accuracy • Validated address/11 -digit DPV ZIP Code compliance threshold supplants current addressing requirements • Recipient name required in Shipping Service File for all Signature Services, strongly encouraged for all products • Transition period 13

Signaling IMpb 3. 0 Rules in 2015 Barcode Quality • Barcode uniqueness • Readability

Signaling IMpb 3. 0 Rules in 2015 Barcode Quality • Barcode uniqueness • Readability • Function 1 codes included in correct field position • Check digit calculated accurately • Barcode on address side, fully visible • Smooth, without creases or edge foldover • Service Type Code accurate • Matches Product • Correct for Extra Service combination • Conforming Mailer IDs 14

Signaling IMpb 3. 0 Rules in 2015 Shipping Services File Data Quality • Accurate

Signaling IMpb 3. 0 Rules in 2015 Shipping Services File Data Quality • Accurate electronic representation of package level details • Entry location ZIP Code • Service Type Code, barcode construct, extra services codes • Payment information including rate indicators • Name when required for product 15

Signaling IMpb 3. 0 Rules in 2015 Intelligent Mail Container/Tray Barcodes • 99 M

Signaling IMpb 3. 0 Rules in 2015 Intelligent Mail Container/Tray Barcodes • 99 M Container Placards and/or 24 -Digit Tray/Sack Labels • Electronically nest package tracking number to container barcode in Shipping Services File • Logical container record may be used • Indicate containerization level in Shipping Services File • Provides start the clock and additional visibility 16

Signaling IMpb 3. 0 Rules in 2015 Secure File Transmission Protocols • Secure Postal

Signaling IMpb 3. 0 Rules in 2015 Secure File Transmission Protocols • Secure Postal and Customer Networks • Eliminate unsecure FTP connectivity and inherit vulnerabilities for file transmissions • Addresses audit findings • Protects brand data integrity 17

Signaling IMpb 3. 0 Rules in 2015 Shipping Partner Files and Events • Share

Signaling IMpb 3. 0 Rules in 2015 Shipping Partner Files and Events • Share package details and tracking information from package inception • Improves visibility with clearer handoffs and better tracking experience • Promotes seamless experience when multiple service providers in delivery chain • New Shipping Partner File v 4. 0 includes field for: • Entry location ZIP Code • Return or Pick Up 11 -digit DPV ZIP Code • Containerization indicators • Entry and promise dates 18

Shipping Services File Timeliness MTAC Work Group #166 Recommendation: Measure IMpb compliance for assessment

Shipping Services File Timeliness MTAC Work Group #166 Recommendation: Measure IMpb compliance for assessment at the first Arrival-at-Post Office* Event (07) for: – Destination delivery address and/or 11 -Digit DPV ZIP Code – Shipping Services File v 1. 6 or higher • Thresholds must be met to avoid non-compliance fees • Recommendations formally submitted May 13, 2015 *The Arrival at Post Office scan is typically synonymous with sorting to carrier route, except when carrier route sorts occur on parcel sorters at upstream plants. 19

Shipping Services File Timeliness Implementation for Assessments : – February 2015 – April 2015:

Shipping Services File Timeliness Implementation for Assessments : – February 2015 – April 2015: Measure only, no $0. 20 fee assessed for non-compliant pieces – May 2015 – July 2015 – Measure compliance at the Arrival at Post Office event, assess $0. 20 fee for noncompliant pieces – August 2015 – Determine if compliance measurement at the Arrival at Post Office event is effective or needs to occur at an earlier event – PTR fixes for e. VS IMpb report implemented May 6, 2015 20

Agenda § Intelligent Mail® Package Barcode − Overview and Current Status − Signaling New

Agenda § Intelligent Mail® Package Barcode − Overview and Current Status − Signaling New IMpb 3. 0 Rules − MTAC Work Group #166 Recommendations ü Visibility Enhancements § Coming Attractions § Questions 21

USPS TEXT TRACKING™ • • • USPS SMS Tracking™ Over 5 million messages sent

USPS TEXT TRACKING™ • • • USPS SMS Tracking™ Over 5 million messages sent per month A million plus unique mobile numbers Two ways to track on the go! • Text your tracking number to 28777 (2 USPS) • Sign up online on USPS Tracking website 22

USPS Text Tracking™ Enhancements § New features added for text tracking alerts with corresponding

USPS Text Tracking™ Enhancements § New features added for text tracking alerts with corresponding keywords § Text tracking number with keyword to short code 28777 (2 USPS™) 1011100010010101 01 Keywords 01 001010100100101 Delivered § Some keywords can be used without a tracking number § Confirmation text messages confirm user requests

USPS Text Tracking™ Keywords Keyword: “All” subscribes user to text alerts for all future

USPS Text Tracking™ Keywords Keyword: “All” subscribes user to text alerts for all future activity on active or future text tracking requests Keyword: ‘DND’ Keyword: “DND” subscribes user to delivery and attempted delivery text alerts only

Delivery Location Attributes In/At Mailbox Front Door/Porch Parcel Locker Left With Individual (at address)

Delivery Location Attributes In/At Mailbox Front Door/Porch Parcel Locker Left With Individual (at address) Front Desk/Reception Other at Address (Garage/Side or Back Door/Porch) Neighbor (by Request)

Delivery Location Attributes Coming for In Office Users! − Capture delivery location for packages

Delivery Location Attributes Coming for In Office Users! − Capture delivery location for packages delivered at Post Offices and other USPS facilitates − Event Code remains ‘ 01’ with ‘Delivered’ as primary description − Event description will include location attribute − Different suite of location attributes active now in handheld scanners for On. Street Users − Launches for In-Office Users April 26, 2015 on IMDAS Scanners − Additional attributes in the works for CMRAs

My. USPS

My. USPS

My. USPS

My. USPS

Customer Initiated Events New Events for Customer Contacts • Creates and links events for

Customer Initiated Events New Events for Customer Contacts • Creates and links events for actions initiated by customer or USPS Redelivery requests q Customer Care complaints q Delivery Instructions q Package pickup scheduling q Second and return notices q • Most events provided to mailer extracts, some revealed on USPS. com

Customer Initiated Events Event Description and Code Package Research Case Created (VC) Package Research

Customer Initiated Events Event Description and Code Package Research Case Created (VC) Package Research Case Closed (VX) Tracking Contact (VT) (FUTURE) Customer Interaction/Notification Returns Notice Generated (VS) Visibility Mediums Issue or complaint referred to local Post Office. An e. CC case has been created. Yes Scan Event Extract File. An e. CC case has been closed on an issue or a complaint referred to a local Post Office. Yes Scan Event Extract File. Customer called, emailed, chatted, direct-messaged to inquire about tracking on package. No Intranet USPS Tracking website Note: The Package Intercept (Recall) event currently exists and is scanned when packages are successfully intercepted. The event displays on external and internal USPS Tracking websites. Yes External and Internal USPS Tracking websites. Customer requested package intercept service for Package Intercept a package “in flight” to hold for pick up, redirect to (VI) another location, or return to original sender. Electronically Authorize Shipment Release (VE) Redelivery Scheduled (VR) Carrier Pick Up (VP) (FUTURE) Final Notice Generated (VF) External Visibility Customer used EASR feature to provide USPS instructions to deliver package, hold for pick, leave with neighbor or redirect. External and Internal USPS Tracking websites and Scan Event Extract File. External and internal Tracking websites, Scan Event Package has been scheduled for carrier pick-up. Yes Extract file External and Internal USPS Tracking websites and A final notice (PS Form 3849) has been created. Yes (Future) Scan Event Extract File. Intranet USPS Tracking website and Scan Event Extract File A returns notice has been generated through My. PO. Yes Note: Events currently exists and are scanned when Package has been scheduled for redelivery. Yes customers refuse delivery or fail to claim packages before the prescribed return date.

Customer Initiated Events Package Research Case Created (VC) Event Intranet View

Customer Initiated Events Package Research Case Created (VC) Event Intranet View

Customer Initiated Events Package Research Case Closed (VX) Event Intranet View

Customer Initiated Events Package Research Case Closed (VX) Event Intranet View

Customer Initiated Events Redelivery Scheduled (VR) Event USPS Tracking Internet View 9481710123456780

Customer Initiated Events Redelivery Scheduled (VR) Event USPS Tracking Internet View 9481710123456780

Customer Initiated Events Out for Delivery + Redelivery Scheduled = Out for Redelivery verbiage

Customer Initiated Events Out for Delivery + Redelivery Scheduled = Out for Redelivery verbiage Updated Delivery Day Reveal +

Expanded Out for Delivery Event Packages and trackable items Scanned Out-for-Delivery before sort or

Expanded Out for Delivery Event Packages and trackable items Scanned Out-for-Delivery before sort or hand off to carriers that will take the items out for redelivery. – Improves customer and shipper experience for packages that were not delivered on the first attempt – Additional visibility for packages going out for “redelivery” – Fills in events between “Notice Left” and final delivery – Refreshes “Updated Delivery Day” – Allows specific scripting on our USPS Tracking site for packages out for redelivery “Your item is out for redelivery on October 16, 2014 at 12: 30 pm in Zachary, LA 70791. ” – National Roll Out April 11, 2015

Accepted At Destination Event

Accepted At Destination Event

Shipping Label Created – GX Event

Shipping Label Created – GX Event

In Process Acceptance Event Concatenated IMpb Arrived (10) event Calculates In Process Acceptance Qualifies

In Process Acceptance Event Concatenated IMpb Arrived (10) event Calculates In Process Acceptance Qualifies for Delivery Day reveal

Predicted Delivery Day Lite • Based on Last Mile Scans • Arrival at Unit

Predicted Delivery Day Lite • Based on Last Mile Scans • Arrival at Unit and Out for Delivery • Covers all domestic and inbound international products

Processing Exceptions 40

Processing Exceptions 40

Form 3849 Link to Tracking # Barcode on “Sorry We Missed You” notice linked

Form 3849 Link to Tracking # Barcode on “Sorry We Missed You” notice linked to USPS Tracking™ numbers § Allows tracking with the PS Form 3849 (‘Sorry We Missed You!’) number on USPS. com § Similar use as UPS Info Notice and Fed. Ex Door Tag § Improves customer experience § Assists in automating the Final Notice process § Launched Nationally March 8, 2015!

Agenda § Intelligent Mail® Package Barcode − Overview and Current Status − Signaling New

Agenda § Intelligent Mail® Package Barcode − Overview and Current Status − Signaling New IMpb 3. 0 Rules − MTAC Work Group #166 Recommendations § Visibility Enhancements ü Coming Attractions § Questions 42

Improves Delivery Experience Visibility for Colleges & Universities New Delivery Partner Events and File

Improves Delivery Experience Visibility for Colleges & Universities New Delivery Partner Events and File 02

IOS and Android App for Capturing Events §Coming Soon § Piloting a mobile app

IOS and Android App for Capturing Events §Coming Soon § Piloting a mobile app to capture final disposition of package delivery for students § Event would only be displayed after a tendered to delivery agent event § Enable posting of event on USPS Tracking™ site and messaging to customers § Piloting at University of North Carolina

PTR Price Change Release May 31. 2015 • Product Simplification: • Extra Services Transition

PTR Price Change Release May 31. 2015 • Product Simplification: • Extra Services Transition period for retired codes – – Add new Service Type and Extra Services Codes for expanded services, new combinations Tracking baked into all package products Ø – Except Standard Mail Parcels Implement new retirement process for obsolete codes • Expand Sunday Delivery, Same Day, and Next Day, Extended Coverage (NSA) • Support First-Class Package Flat-Rate Return Service (NSA) • Other Features • Enhancements to support nesting at Post Offices • Resume extracts for MID Visibility Events

Service Code Retirement Process Obsolete Service Type Codes and Extra Services Codes will be

Service Code Retirement Process Obsolete Service Type Codes and Extra Services Codes will be retired from use • Transition period for retired codes – Codes are retired after 6 Months of notification – Accepted in files without issuing warnings – Warnings issued after 6 months – Starting November 30, 2015 – Extract visibility suppressed after one year – May 30, 2016 • Reclaimed codes eligible for new identity after one year – May 301, 2016

Predictive and Prescriptive Does USPS have the mail? Where is it in the process?

Predictive and Prescriptive Does USPS have the mail? Where is it in the process? When will it be delivered? How did the overall mailing perform? An optimized plan for: Consistent, predictable delivery Avoiding bottle necks Balancing resources & reducing costs Maximizing transportation & resource utilization

Q&A 48

Q&A 48