FAQ CA requesting doctor access Under the CAs

FAQ: CA requesting doctor access Under the CA’s account, he/she will see a “Request Access” section. The CA will need to enter the doctor’s MCR number to request access to see doctor’s functions. E. g. 00007 G 1

FAQ: Doctor granting CA access Navigating into the accounts page, and selecting “Manage Permissions” allows the doctor to give their CA permission to view their screens Doctors will be able to see pending request. Click view to approve access. On this page, the doctor can also view all other approved accounts. Clicking on “x” for pending requests, deletes the request. Clicking on “>” allows the doctor to see more Clicking on “Approve” links the CA and doctor account Clicking on the toggle to select which feature to allow the CA to see in his/her account 2

FAQ: Doctor removing CA access If the CA’s account has been inactive for too long, there will be an alert. Please unlink account if the CA has quit working in your clinic. Navigate in, and select “unlink CA account” to delete CA access to your account If the unlinking of accounts was done in error, click “cancel” or ask the CA to resend a permission access request” 3

FAQ: CA seeing multiple doctors If CA has not been given permission by doctor to view a particular feature, the screen will be locked. He/she will need to request permission If CA works with multiple doctors in a clinic, he/she can toggle to see different doctor accounts by clicking on switch 4