Expert Knowledge Sharing Utilising Knowledge as a Commodity

Expert Knowledge Sharing (Utilising Knowledge as a Commodity) Scott Warnock Andrew Smillie Let Ascension take your business to new heights

Knowledge Sharing Systems • Provide a way to gather specialist knowledge and make that knowledge easily accessible to many employees • Automates complex assessment tasks by applying business rules to conclude the most appropriate decision Let Ascension take your business to new heights

Xpert. Rule • Development environment designed in the UK by Attar Software • 3 rd Generation web enabled product • Used by major clients around the world • The Leading expert system on the market today Let Ascension take your business to new heights

Xpert. Rule Benefits • Depicts business rules in graphical format • Easy to understand decision trees in business language • Rapid development and prototype generation • Significantly reduced development time over Visual Basic, C or Java • Easy maintenance should business rules change • Business rules can be changed / maintained by business users • Easy deployment • Automatic generation of web application (Microsoft or Java) • Provides consistent implementation of business rules Let Ascension take your business to new heights

Typical Uses of Xpertrule • Encapsulation & Deployment of knowledge to non-experts • Execution of complex assessment tasks • Provision of Consistent & Pro-active decision making • Risk assessment • Configuration validation • Helpdesk applications (Technical & Customer Support) • Outbound selling • Data collection & Validation Let Ascension take your business to new heights

Is it Knowledge Management ? ? • Xpertrule is not a Knowledge Management solution • Xpertrule guides people through a simple, step-by-step dialogue to answers which lie within a structured knowledge base • There is no searching for answers, users are delivered the right information on demand Let Ascension take your business to new heights

Example users E-Support E-Selling E-Government Specialist Apps • In-Bound Call Centre • Out-Bound Call Centre • Procurement Help • Advert Scheduling • Helpdesk • Telesales • Data Collect & Validate • Product Movement • Customer Retention • Consistent decisions • Risk Assessment Major ERP Vendor Let Ascension take your business to new heights

Typical development & deployment Capture Knowledge Map Knowledge Graphically Prototype Application Public Access One stop shop Contact Centre Deploy on Intranet / Web Let Ascension take your business to new heights

Let Ascension take your business to new heights