Expect a letter from me Letter of Complaint

Expect a letter from me! Letter of Complaint KBZAC - GAEN 201

• If you don’t know the name of the person: • Dear Sir/Madam • If you know the name of the person: • Man: Dear Mr. (family name) • Married woman: Dear Mrs. (family name) • Unmarried women: Dear Ms. (family name) Opening

• Explain your reason for writing • I am writing to explain some problems I am having with… which I hope you can help with. • I would like to tell you about some difficulties I am having with… that I am hoping you can assist me with. • I am afraid I have to complain about the problem I am having with…. . I hope that you can help me with this. • Tell them what you do for them and explain how long you have worked for them. • Explain that this problem affects your work for them. st 1 paragraph

• If you have time: • Show them why they should listen to you. • For example: I have won the employee of the month award five times since I have been working for you. In 2010, I was voted your best employee. • Compare past and present. st 1 paragraph (cont)

• Make sure you have written something about each bullet point. • Usually, one bullet = one paragraph • Give details of the problem, with examples so they know why it is bad. • If you can, show them why it is also their problem. • For example: Perhaps this problem will lead to passengers booking flights with other airlines. It is okay to write details information that is not true as long as it makes sense! Body

• Use ‘should’ to show that your ideas are suggestions. • Give concrete examples. • For example: I think you should book us into four star hotels instead of two star ones. Help with suggestions

• Don’t forget to thank your reader for their time • Close the letter and sign your name • • Sincerely, Yours truly, Best regards, Kind regards, Closing