Exchange Program Policies XPP and legal procedures Exchange

Exchange Program Policies (XPP) and legal procedures

Exchange Program Policies

Be prepared for…

Involved Parts • Intern or Exchange Participant (EP) – You • Organization (TN Taker) – The Company that gave you the job • Local Committee (LC) – The AIESEC Committee whom which you run all your process!!! Is your Sending AIESEC Entity • Hosting AIESEC Entity – The LC that receives you in the intership country • Member Committee (MC) –The biggest representation of AIESEC in your country. • Sponsor Member or Sponsoring Country – A Member Committee which is supporting the extension of AIESEC to a new country or territory • AIESEC International (AI) – The biggest representation of AIESEC in the world.

NET PROMOTER SYSTEM

How do we use Net Promoter System in AIESEC? • We created a Customer Experience Manangement (CEM) Programme to provide MORE and BETTER experiences by becoming a Customer Centric Organization.

Objectives • To establish Customer centricity in my entity by shaping the culture, incentives, reporting and providing operational training • To increase response rate by applying policies, incentives and other actions. • To increase the % of promoters by improving my processes for experience delivery and enhanced the value of my internships/team experiences • To address the needs of my EPs and members by ensuring effective fire-fighting practices

How NPS Works Email to Customer Result (Customer Gauge) Data Analysis

How NPS Works “How likely are you to recommend your experience to a friend or a colleague? ” 0 1 2 3 4 5 6 7 8 Detractors NPS = % of promoters - % of detractors Scale: -100 to +100 Passive 9 10 Promoters

Procedure

Quality Cases Solving Steps • Follow common performance • Keep a written support • Be aware of your rights and dutys.

What you must Always do • Be aware of time in every case and act efficiently. • Get properly informed • Collect Evidence • Find support in Policies • Be open to negotiation

What NOT to do • Remain Quiet • Skip normal procedures • Being Unprofessional • Stick to personal judgment

Its up to you

• The quality of the experience is your responsibility. • We can advice you and support you with info and processes, but you as an AIESECer have the responsibility to guarantee your own quality experience.

Showcasing

Have a nice Experience

Questions

Thank you!