Example Scorecard Efficiency Metrics by Portfolio Operational Efficiency

Example Scorecard: Efficiency Metrics by Portfolio Operational Efficiency # Active Courses % of Catalog Audience Reach L&D Budget % L&D Budget Allocation Drive Growth 450 32% 70% $294 k 50% 65 5% 20% $147 k 25% Foundational Skills Mitigate Risk # Active Courses % of Catalog Audience Reach L&D Budget % L&D Budget Allocation 300 21% 100% $60 k 10% # Active Courses % of Catalog Audience Reach L&D Budget % L&D Budget Allocation 600 42% 80% $88 k 15% © 2017 CEB. All rights reserved]

KPI Definitions KPI Definition # Active Courses The number of active courses assigned to the Portfolio in the catalog % of Catalog The percentage of courses assigned to the Portfolio: # Active Courses assigned to the Portfolio / Total courses in the catalog X 100 Audience Reach Percentage of learners who consume courses in the Portfolio: # of learners who consume courses in the Portfolio / Total number of learners X 100 L&D Budget The L&D budget spent to design and deliver courses in the Portfolio % L&D Budget Allocation % of the total L&D budget spent to design and deliver courses in the Portfolio: L&D Budget for the Portfolio / Total L&D Budget X 100 Target: Efficiency Target: Growth Target: Risk Target: Skills © 2017 CEB. All rights reserved]

Notable Programs § Operational Efficiency Portfolio − Example § Drive Growth Portfolio − Example § Mitigate Risk Portfolio − Example § Foundational Skills Portfolio − Example © 2017 CEB. All rights reserved]

Questions to Consider § Is the mix of courses, reach, and spend allocated to each Portfolio aligned with the most critical business needs? © 2017 CEB. All rights reserved]