Example CLO Portfolio Dashboard Operational Efficiency 5 Productivity

Example: CLO Portfolio Dashboard Operational Efficiency 5 Productivity 6 Cycle Time 6 Cost Application Drive Growth 72% 51% 70% 80% 75% 70% 48% 68% Foundational Skills Mitigate Risk 5 Safety 6 Risk Quality Organization Support 5 Productivity 5 Sales 5 Customer Satisfaction Application 80% 51% 70% 82% 5 Productivity Quality Learning Effectiveness Manager Support 80% 75% 70% 50% © 2017 CEB. All rights reserved]

Scorecard Summary § Areas of Success § Improvement Opportunities © 2017 CEB. All rights reserved]

KPI Definitions Quadrant KPI Definition Target Score Operational Efficiency Increased Productivity % of learners who indicated that productivity will increase as a result of applying the training on the job Operational Efficiency Decreased Cycle Time % of learners who indicated that cycle time will decrease as a result of applying the training on the job Operational Efficiency Decreased Cost % of learners who indicated that costs will decrease as a result of applying the training on the job Operational Efficiency Application % of the training that learners indicated they will apply on the job Drive Growth Increased Productivity % of learners who indicated that productivity will increase as a result of applying the training on the job Drive Growth Increased Sales % of learners who indicated that sales will increase as a result of applying the training on the job Drive Growth Increased Customer Satisfaction % of learners who indicated that customer satisfaction will increase as a result of applying the training on the job Drive Growth Application % of the training that learners indicated they will apply on the job Continued on next slide © 2017 CEB. All rights reserved]

KPI Definitions Quadrant KPI Definition Target Score Foundational Skills Increased Productivity % of learners who indicated that productivity will increase as a result of applying the training on the job Foundational Skills Quality % of learners who marked “Agree” or “Strongly Agree” to questions related to Instructor and Content quality Foundational Skills Learning Effectiveness % of learners who marked “Agree” or “Strongly Agree” to the question “I learned new knowledge and skills from this training. ” Foundational Skills Manager Support % of learners who marked “Agree” or “Strongly Agree” to questions related to their manager’s support of their application of the training back on the job Mitigate Risk Increased Safety % of learners who indicated that safety will increase as a result of applying the training on the job Mitigate Risk Decreased Risk % of learners who indicated that risk will decrease as a result of applying the training on the job Mitigate Risk Quality % of learners who marked “Agree” or “Strongly Agree” to questions related to Instructor and Content quality Mitigate Risk Organization Support % of learners who marked “Agree” or “Strongly Agree” to questions related organizational factors supporting their application of the training back on the job © 2017 CEB. All rights reserved]

Example: Efficiency Metrics by Portfolio Operational Efficiency # Active Courses % of Catalog Audience Reach % L&D Budget Allocation Drive Growth 450 32% 70% 50% 65 5% 20% 25% Foundational Skills Mitigate Risk # Active Courses % of Catalog Audience Reach % L&D Budget Allocation 300 21% 100% 10% # Active Courses % of Catalog Audience Reach % L&D Budget Allocation 600 42% 80% 15% © 2017 CEB. All rights reserved]