Example Bonus Program Score My Team The Bonus

Example Bonus Program – Score My Team The Bonus Program 2012

Bonus Program Pool

Bonus Program Adjustments Every quarter the Bonus Pool will be multiplied using the following equation. New Bonus Pool = Bonus Pool * ((y + (n/2 -x*2)) / y) Where y = Previous Quarter Total Monthly Agreement Income n = New Monthly Agreement Income x = Cancelled Monthly Agreement Income due to poor service As the company grows, so will the Bonus Pool. Poor Customer Service will lead to diminished Bonus Payouts.

Years of Service $32/month is guaranteed for Years of Service. $480 Years of Service paid out for month one. This will leave $3, 020 remaining for distribution during month one of the Bonus Program. Your Years of Service will increment every January. The Years of Service payout will increase by $2 per quarter.

Bonus Program Pool Payouts The remaining pool, after Years of Service, will be paid out in one of several payout options. Examples: Available $1, 800 Rank 1 2 3 4 5 6 7 A $600 $400 $300 $100 $0 $0 B $500 $300 $200 $100 $0 C $750 $500 $400 $150 $0 $0 $0 Bonus to be paid out every 3 rd Wed of the month.

Bonus Program Areas The Bonus Program is divided into 5 areas: Real Time Ticketing: 20% Time Sheets: 20% Teamwork: 20% Monthly Emphasis: 20% Quarterly Emphasis (App. Assure): 20%

Bonus Program Area Ranking In each Area, you will be ranked and assigned a points value. Example: Rank Points 1 2 3 4 5 6 7 7 5 3 1 0 -1 -3 Your points will be multiplied by the percentage value of each area and added together to form your final points ranking for the month.

Guaranteed Payouts We will now be providing guaranteed payouts for anyone that maintains certain bonus scoring levels, regardless of rankings. Payout Amount: $450 Jan-Jun, (Years of Service inclusive) $500 Jul-Dec, (Years of Service inclusive) Average score is based on your average for the entire month, dropping your lowest score. 1 st Place guaranteed at least a $1, 000 payout. (Yo. S Exclusive) 2 nd Place guaranteed at least a $750 payout. (Yo. S Exclusive)

Guaranteed Payouts Threshold Average Timesheet Score for 2011 was 1, 761. Average Real Time Ticketing Score was 2, 429. Average App. Assure Score was 89. Minimum Guaranteed Payout Threshold Scores Timesheet Score of 1, 800 Real Time Ticketing Score of 2, 500 App. Assure Score of 90

Bonus Program Penalties You will be dropped from a Bonus Payout for any of the following reasons: Average App. Assure Score < 85 Failing to use a “Waiting on Schedule” correctly Failing to restore a client requested file due to failed backups Having to write-off 7+ billable hours for the month Invoice Delays Failing to record Vacation, Sick or Holiday time correctly For every three months accrued of either being disqualified or not achieving guaranteed payouts and placing in bottom third, your employment status will be reviewed.

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