Evolution of the quality management system in Smar
- Slides: 16
Evolution of the quality management system in Smar Beginning: October 1992 ISO 9001 BVQI – Bureau Veritas Quality International Certificate recognized by international organ Examples Petrobrás Dow Química Quality Control Before 92 Standard: CSA Z 299. 1 Quality Management 92 even today New version ISO 9001 2000 2003
Smar - Quality Management System Design Customer Feed Back ( CCM ) Supplier Feed Back QC Receiving • Inspection Plan • Sampling Plan Final QC • Inspection Plan QC Factory: inspections and tests of components • Electronic: PCB tests and inspectons Technical Support
Design Development Phase Product Definition Planning Development Project Validation Transference Project Alterations Development Documents • PGD - General Development Plan • DRE - Input Requirements Document • RHP - Project History Record Evolution Ideas • DPL - Project Planning Document Specifications Sudies • Procedure defining the development procedures • Follow-up, interface and Critical Analysis Meeting minutes • Project Verifications records Prototype manufacturing • DRS - Output Results Document • Technical report Prototype test • CI - Internal communication • Test procedures and / or assembling / manufacturing • minutes Product manufacturing • ALT - Technical Alterations Product
Purchasing
Manufacturing Sequence and Interaction of Processes Electronic and device Assembly Functional Test Visual Inspection Final Assembly Electronic and device quality control
Functional Test – Quality Index 99, 89%
Inspection and Testing
Inspection and Testing Features ü Sampling plan: 100% ü Control of monitoring and measuring devices. ü Human Resources: 2 Seniors engineers and 8 technicians ü Participation in the corrective action system. ü Records of the results of inspection and testing.
Identification and Traceability
Identification and Traceability
Technical Support Channel Director Technical Service National & International Insttalation National & International Technical Service SP Office Support & Administration techsupport@smar. com. br / sac@smar. com. br 24 hr Desk Phone: (5516) 9129 -6885 Engineers and Technicians Live Chat Support via WEB Technical Service Northwest Office Service Center Technical Partners
Customer Complaints
Customer Complaints Responsability : Quality Engineer Staff
Tech. Support
Identification and Traceability Recall Quality Department Collect data Review Customer
- Evolution of quality management system
- Smar team
- Smar travel
- Bt smar
- Smar crick
- Tqm history
- Inventor of quality management
- Operations and quality management
- Total quality management ppt
- Operations management with total quality management book
- Poka yoke
- Quality journey
- Quality management system in laboratory
- 7 principles of quality management
- Pillars of quality management system
- Summary sheet of iqms scores
- Quality management system