Evolution Cabin Crew Training Assessment for the Future

Evolution Cabin Crew Training & Assessment for the Future

Cabin Crew Training & Assessment for the Future Objective • • Current Training by Virgin Blue and Qantas Integrating training skills Interpreting CAAP SMS-3 (1) for Cabin Crew Assessing Cabin Crew at different depths of training Behavioural Marker System NTS Rating Scale Challenges

Cabin Crew Training & Assessment for the Future Current Training Virgin Blue Qantas Initial 1 Day 5 Hrs Recurrent 1 Day 2 Hrs CC Focus+ Safety Part of Eps Conversion Command 1. 5 Hrs 2. 5 Hrs 1 -2 Days

Cabin Crew Training & Assessment for the Future Structure of Topics Risk & Risk Perception Stress Situational Awareness Decision Making Threat & Error Mgmt Communication Fatigue Teamwork Information Acquisition & Processing Leadership and Managerial Skills Culture

Situational Awareness Decision Making Leadership Communication & Teamwork Stress Management Health Case Based Studies Fatigue Management Workload Management Vigilance Cultural Factors Human Error & Reliability Threat & Error Management Information Acquisition & Processing

Vision Cabin Crew Training & Assessment for the Future Integration Technical Skills + Non Technical Skills = Skills for crew proficiency TS NTS

Cabin Crew Training & Assessment for the Future Integrating Human Factors concepts through different business areas • Common concepts and terminology through different types of training and different aircrew roles. Practical EP Training Audits, Investigations and Reporting Classroom based HF training Syllabus and Scenario Design

Interpreting CAAP SMS 3 (1) for Cabin Crew • Requirements v Best Practice • Needs to be part of a Competency Based Training system • Requirement to train and assess Cabin Crew to KNOWLEDGE level (FC to Skill level) – Practical understanding of Non Tech Behaviours (NTBs) – Understand how they can be applied in different situations • Considered best practise to train and assess cabin crew in NTBs but integration will be slower

Training Facilitators to assess to a knowledge level – As part of Competency Based Training • How can someone display competence? – More than attendance – Participation? – Must be opportunity to display understanding and knowledge – Instructors need to be aware of requirement and actively assess – Inter Rater Reliability – Jeopardy Assessment? – How? : Flag specific assessment questions, classroom exercises, role plays, questioning techniques, exams

Cabin Crew Training & Assessment for the Future Behavioural Marker Specific observable, non-technical behaviours that contribute to superior or substandard performance within a work environment. Enactment of skills or knowledge is shown in behaviour. – Has a causal relationship to performance outcome • • – – It does not have to be present in all situations Its appropriateness depends on context It employs simple phraseology It describes a clear concept

Sk ills Moving toward Skill Assessment Jeopardy Assessment? Rating Scale for NT Performance? Re - Calibration of Facilitators EP Sim Debrief - Standardisation Pra ctic al K now led ge Development of Deficiencies Training NTS Behaviours Incorporated in Ops Manual Integration in all Phases of Training Crew Members Training Facilitators - Standardisation Development of Behavioural Marker System

Non Technical Marker - Situational Awareness for Cabin Crew Environmental Awareness Virgin Blue Maintains awareness of flight phase. Gathers all available information about the environment and informs others in a timely manner. Maintains awareness of whole picture – Guards against tunnel vision. Monitors behaviour/condition of passengers and crew. Environmental Awareness Qantas Identifies and utilises all resources available to collect information about the environment. Shares information about the environment with others. Demonstrates awareness of flight phase. Provide timely information to those who need to know. Ensures common understanding of information with others Monitors passenger behaviour/conditions

Lack of Experience CRM- Talk to the Flight Crew Intimidation Intangible – Non Jeopardy Company Culture Cost Facilitators Perceptions Time constraints Back Training Inter-rater reliability Line Audit Non Jeopardy – Box Ticking Exercise