Everything You Need To Know To Enter SDI
- Slides: 32
Everything You Need To Know To Enter! ©SDI 2012 www. sdi-e. com/itserviceawards 2013
Agenda 2 • Tell you how it works, including polls and questions • What do we want to achieve? • What else can you use to help you? • Who can you contact afterwards? • Close and follow-up www. sdi-europe. com
Today’s Goals • • • 3 The 3 categories How they work Judging criteria What judges look for Top tips www. sdi-europe. com
What do we reward? • IT Service & Support Awards 2013 • • • 4 Best Service Desk • Best Large Desk • Best Small Desk Best Managed Desk Best Vendor www. sdi-europe. com
What are the prizes? • • £ 1000 Best Large Desk £ 1000 Best Small £ 1000 Best Managed Desk £ 500 to charity Best Vendor A trophy plus all that prestige! 5 www. sdi-europe. com
How do the awards work? 6 www. sdi-europe. com
Timings – the 2013 hot dates! • Submission Target March 15 • Finalists notified 12 April • Site Visits Large/small desks 30 April and 1/2 May Managed desk 14/15/16 May • Interview Panel 22 the BIG day 18 May • 18 June 7 www. sdi-europe. com
Involve your team • • • 8 Start at the beginning Review the SDI standards Set a plan from now to close date Allocate tasks and responsibilities and give targets Review - How do you stack up? Leave contingency time www. sdi-europe. com
OK – So how to win! • What are the judges looking for? • Top tips 9 www. sdi-europe. com
Judging Criteria • 10 Leadership www. sdi-europe. com
Judging Criteria • • 11 Leadership Policy and Strategy www. sdi-europe. com
Judging Criteria • • • 12 Leadership Policy and Strategy People Management www. sdi-europe. com
Judging Criteria • • 13 Leadership Policy and Strategy People Management Resources www. sdi-europe. com
Judging Criteria • • 14 Leadership Policy and Strategy People Management Resources • Process www. sdi-europe. com
Judging Criteria • • 15 Leadership Policy and Strategy People Management Resources • • Process People Satisfaction www. sdi-europe. com
Judging Criteria • • 16 Leadership Policy and Strategy People Management Resources • • • Process People Satisfaction Customer Satisfaction www. sdi-europe. com
Judging Criteria • • 17 Leadership Policy and Strategy People Management Resources • • Process People Satisfaction Customer Satisfaction Performance Results www. sdi-europe. com
Judging Criteria • • Leadership Policy and Strategy People Management Resources • • • 18 Process People Satisfaction Customer Satisfaction Performance Results Social Responsibility www. sdi-europe. com
Site Vi • Site Visits • • • Interview Panel – vendor award only • • 19 Presentation to judges 20 minutes Observation 1. 5 hours Presentation to judges 20 minutes Interview panel 20 minutes www. sdi-europe. com
The Conference 18 and 19 June 2013 Edgbaston Stadium Large and Small team finalists will participate in the live - on stage finalists ‘Question Time’ panel 20 www. sdi-europe. com
The Awards Dinner 21 www. sdi-europe. com
The Awards Dinner • • 22 The three best desk awards are asked to produce a 2 minute FUN video to be played during the dinner and before the winners are announced Please note that any videos running more than 2 minutes will be excluded www. sdi-europe. com
Why enter? Back office functions often get overlooked Winning an SDI award: • Provides recognition and reward • Generates a positive team climate • Demonstrates that their people are valued and recognised • Is a reason to be proud • Builds confidence 23 www. sdi-europe. com
Why enter? • • • The process of writing the submission is satisfying To learn about themselves and the business The submission documents: • • • 24 what they don’t do What they’ve done Produces a reference document It’s a team building exercise www. sdi-europe. com
What’s the effect of winning? • • A real buzz on the desk Morale rockets A real sense of achievement Promotes their success • • • 25 Tell their customers Email footer Poster www. sdi-europe. com
How long does a submission take? How long is a piece of string? • Winners spend time • • • 10 -14 man days not unusual, sometimes longer Over a 3 -4 month period Winners manage the project But it’s worth it! 26 www. sdi-europe. com
How do they celebrate? • Team activities • • • 27 Day at the races Dinner Party – invite people from the business Go-carting WII www. sdi-europe. com
Top Tips • • • 28 Start at the beginning review the SDI standards Involve the team and the business Create a plan Allocate roles and responsibilities Give targets Leave contingency time www. sdi-europe. com
Top Tips • • • 29 Use evidence Document innovation Document service differentiation Provide charts and pictures Demonstrate the personality of the desk www. sdi-europe. com
Are you the GOLD medallists? 30 www. sdi-europe. com
June 18 Does the RED carpet await you? 31 www. sdi-europe. com
Stand by to jump for joy? 32 www. sdi-europe. com
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