Evaluation Concepts Overview Concepts Evaluation Reporting Concepts Working

Evaluation Concepts

Overview • Concepts • Evaluation • Reporting

Concepts Working Definition Effective evaluation is an accurate assessment of individual performance

Concepts Working Definitions, continued Reporting: action(s) to take note of a subordinate’s performance (or behavior) • Formal reporting (in writing) • Informal reporting (verbal)

Concepts TYPES OF EVALUATION TYPES OF REPORTING

EVALUATION

Tenets • Establishing Effective Standards • Observing • Measuring

Evaluation EXAMPLE OR NOT? “Become a quality typist” “Within 4 months, be able to type 35 words per minute with three or less mistakes. ”

Evaluation EXAMPLE OR NOT? “Successfully complete all volumes of CDCs” “Attain at least a 70% on all volume review exercises of CDC’s in six months”

Uses for Evaluation • Worker Meeting Standards • Worker Not Meeting Standards • Track Typical Performance • Deciding Work Assignments

Pitfalls for Evaluation • Ratability • Relevancy • Variability • Personal Bias/General Impressions • Currency • Logic

Reporting Informal Formal

Reporting EXAMPLE OR NOT? “ I watched you help that customer and you did a great job. ” “I noticed the compressor you changed last night was done in record time. The maintenance was flawless, but there was a problem with the paperwork. Please be sure to sign the card before you send it in. ”

Uses for Reporting • Let workers know where they stand • Provides a record of performance

Pitfalls of Reporting • Positive or negative anticipation • One-way communication • Abstract reports • Reports without data

Summary • Concepts • Evaluation • Reporting