Evaluating Front Office Operations Chapter I 1 THE

Evaluating Front Office Operations Chapter - I 1

THE HOSPITALITY INDUSTRY Ø Introduction : Hospitality can be termed as a deliberate, planned and sustained effort to establish and maintain a mutual understanding between an organization and public, thereby running a business of making and keeping friends while promoting an atmosphere of better understanding. 2

Hotel Defination by British Law Ø A Hotel is defined by British law as a Place where a bonafide guest receives shelter and food , provided he is in a position to pay for it and is in a receivable condition. (Rights of admission reserved). 3

Hotel Defination A Hotel may also be defined as an establishment whose primary business is providing lodging facilities for the general public and which furnishes one or more of the following services: a. Food and Beverage Services. b. Room Attendant Services. c. Laundry Services. d. Entertainment Ø 4

Classification Of Hotels Ø Ø Ø Ø Airport hotel Convention hotel Commercial hotel Condominium hotel Timeshare hotel Bed and breakfast hotel Resorts MOTELS 5

Classification Of Hotels ALL SUITES Ø LIMITED SERVICE HOTELS Ø EXTENDED STAY HOTELS Ø MARKET ORIENTATION Ø 6

HOTEL BASED ON SIZE Ø Ø Ø �� 25 Rooms - Small hotel �� 26 - 99 Rooms - Average hotel �� 100 – 299 - Above Average �� 300 and above - Large Hotel �� 1000 and above Mega Hotel 7

BUSINESS AFFILIATIONS AND OWNERSHIP Ø Ø Ø Ø Chain Affiliation Referral Property Company Owned Property Management Contract Property Chain Hotels Independent Property FRANCHISING 8

Reasons for Travelling Ø Business Travel Ø Pleasure Travel Ø Group Travel 9