European Commissioner Catalogue of Services Workshop webinar and
European Commissioner Catalogue of Services ー Workshop, webinar and contribution The introduction of Service Catalogues in Japan Universal Menu for Citizen and for Business 20190410 Asukoe Partners Inc. Naho Kitano kitano@asukoe. org Copyright © 2019 ASUKOE Partners All rights reserved.
The Data Model of “Service Catalogues” in Japan Two Service Catalogues in Japan : for Citizens / for Business Data Model Porotype for the Service Process “Universal Menu” as Service Catalogue for Citizen By International UM Association Service Catalogue for Business By METI Japan
Data Set of Service Catalog for Citizen in Japan (by IUMA) UM Map and UM Menu Life Event 1000 Pregnancy / Childbirth 2000 Childcare / Education Pregnant/ Birth UM 1101 Pregnancy notification 1102 Maternal and Child Health Handbook 1100 Notification/ 1103 Childbirth registration Procedure 3000 Marriage / Divorce 4000 Moving / Housing 7000 Death 1200 Medical checkup 1300 Financial support 8000 Others 1400 Support/ facilities 1104 National Health Insurance Program 1105 Others 1201 Prenatal checkup Content patterns 1202 Medical checkup for infants 1301 Subsidies for designated fertility treatments 1302 Lump-sum birth allowance 1303 Loans for delivery expenses 1304 Medical care benefits for the care of premature babies 1305 Medical care benefits for infants 1306 Others 1401 Seminars 1402 Delivery support 1403 Midwifery services 1404 Others Applying 2 Other types of application procedures Definition Administrative services related to receiving services after the application is approved, such as support services. 2 Definition Administrative services related to registrations and notifications without having any additional processes after registering Examples • Childbirth registration • Marriage registration • Registration of moving in Definition Administrative services related to receiving money after the application is approved, such as an allowance or subsidy. Examples • Child allowance • Subsidy for the medical expenses for babies and infants • Financial aid for learning high skill training Examples • Requesting the issuance of a resident card • Individuals scheduling vaccinations • Family support center 1 2 3 Name of service Overview Subject A person who is eligible to register ☆ ☆ ☆ 1 2 3 ☆ 4 5 How to register 6 Due date of registration 4 Content items Applying 1 Financial support 1 Registering ☆ 3 4 Applying 3 Events 6 Examples • Classes for parents and pregnant women • Job seminars • Scheduled vaccinations Definition Administrative service information that provides an overview of public facilities, such as a childrearing centers and libraries. Examples • Child-rearing support centers • Nursing homes • Libraries • Parks Definition Administrative service information that does not belong to the categories above, especially the services aiming to provide information. Examples • Maternity mark • Schedule of vaccinations • School region maps ☆ ☆ ☆ 1 2 3 Name of service Overview Contents Content of the benefit ☆ ☆ 1 2 3 Name of service Overview Contents ☆ ☆ 1 2 3 Name of service Overview Access 4 Place ☆ 4 Subject 5 Subject ☆ 5 Capacity of the participants 5 Event dates ☆ 5 Charges ☆ n Related link 6 A person who is eligible to apply 6 Capacity of the participants 6 Hours of operation ☆ n Inquiry ☆ ☆ 6 Subject ☆ 7 Items to bring ☆ 7 How to apply 7 A person who is eligible to apply 7 Subject ☆ 7 8 Fees ☆ 8 Due date of application ☆ 8 Charges (Costs) ☆ 8 A person who is eligible to apply 8 9 Document for registration 9 Items to bring ☆ 9 How to apply ☆ 9 Charges (Costs) ☆ 9 Document for 10 application Due date of 10 application 10 Entry example 11 Service counter Information for advocacy 5 Facilities Definition Administrative services, such as lectures and events, that require participation after you have applied. ☆ 10 How to apply ☆ ☆ 11 Items to bring ☆ ☆ 12 Application documents 12 Items to bring 13 Form Example 13 ☆ 14 Service counter 15 Related links 16 Inquiries ☆ ☆ 14 15 16 17 ☆ 11 Form example 11 Items to bring 12 Service counter 13 Inquiries ☆ 13 Related links 14 Inquiries How to apply Due date of 10 application Due date of 11 application 12 Related links Dates that the facility is closed How to use the facility Application documents Entry example Service counter Related links Inquiries Name of service (Contents ①) (Contents ②) … 5000 Employment / Unemployment 6000 Senior citizens / Nursing are Six Contents Pattern ☆ ☆ ☆ 12 Application documents 13 Form example ☆ 14 Service counter 15 Related links 16 Inquiries ☆ 1500 Consultation 1501 Consultations/ inquiries s / Inquiries 1600 Others 1601 Hospitals 1602 Others Provided by International Universal Menu Association 3 3
Data Set of Service Catalog for Business in Japan (by METI) Stage for Business Action Starting business 創業期 Write your business plan Doing business 成長期・成熟期 Finance 金融 Fund Loan Startup Reduction and extension Hire and manage employees Pay temporarily Intellectual property rights Credit guarantee Buy assets and equipment Other finance services R&D Marketing and sales Taxation 税制 Refund Deduction Cross-border business Preferential treatment Intellectual property rights Other taxation services Hire and manage employees Government contracts Closing business 転換期 Taxonomy of administrative service for business Grant 給付・補助金 Grant Benefit in kind Social security and health Subsidy CSR Other grant services Restructuring of your company Succession of your business Permission and License 許認可 Going out of business Service サービス Provided by Ministry of Economy, Trade and Industry Permission and license Exemption Other permission and license services Professional service Seminar Consultancy Other services 4
Reference - UM contents pattern List of the content patterns and items Content patterns 4 Definition Administrative services related to receiving money after the application is approved, such as an allowance or subsidy. Administrative services related to receiving services after the application is approved, such as support services. Examples • Childbirth registration • Marriage registration • Registration of moving in • Child allowance • Subsidy for the medical 2 Definition Administrative services related to registrations and notifications without having any additional processes after registering Applying 1 Financial support expenses for babies and infants • Financial aid for learning high skill training Applying 3 Events 5 Facilities 6 Information for advocacy Definition Administrative services, such as lectures and events, that require participation after you have applied. Administrative service information that provides an overview of public facilities, such as a child-rearing centers and libraries. Administrative service information that does not belong to the categories above, especially the services aiming to provide information. Examples • Requesting the issuance of a • Classes for parents and resident card • Individuals scheduling vaccinations • Family support center pregnant women • Job seminars • Scheduled vaccinations • Child-rearing support centers • Nursing homes • Libraries • Parks • Maternity mark • Schedule of vaccinations • School region maps 1 Name of service ☆ 1 Name of service ☆ 2 Overview ☆ 2 Overview ☆ 2 (Contents ①) ☆ 3 Subject ☆ 3 Contents 3 Access ☆ 3 (Contents ②) 4 A person who is eligible to register ☆ 4 Content of the benefit 4 Place ☆ 4 Subject 5 Capacity of the participants 5 Event dates ☆ 5 Charges ☆ n Related link 6 Hours of operation ☆ n Inquiry ☆ 5 How to register 6 Due date of registration 7 … Content items Applying 2 3 Other types of application procedures 1 Registering 5 Subject ☆ 6 A person who is eligible to apply ☆ 6 Subject ☆ 6 Capacity of the participants Items to bring ☆ 7 How to apply 7 A person who is eligible to apply 7 Subject ☆ 7 Dates that the facility is ☆ closed 8 Fees ☆ 8 Due date of application ☆ 8 Charges (Costs) ☆ 8 A person who is eligible to apply 8 How to use the facility ☆ ※ ☆ is a required item. 9 Document for registration 9 Items to bring ☆ 9 How to apply ☆ 9 Charges (Costs) ☆ 9 How to apply ※ The name of an item can be changed. 10 Entry example 10 Document for application 10 Due date of application ☆ 10 How to apply ☆ 10 Due date of application 11 Service counter ☆ 11 Form example 11 Items to bring 12 Related links 12 Service counter ☆ 11 Due date of application ☆ 12 Items to bring ☆ 13 Inquiries ☆ 13 Related links ☆ 12 Application documents 13 Form Example 14 Inquiries ☆ 14 Service counter ☆ 13 Application documents 14 Entry example 15 Related links 15 Service counter ☆ 15 Related links 16 Inquiries ☆ 16 Related links 16 Inquiries ☆ 17 Inquiries ☆ 11 Items to bring 12 Application documents 13 Form example 14 Service counter ※ Items are placed in the recommended order. ※ According to the content items chart, ‘recipients’ are the ones who receive the services, and ‘a person who is eligible to register’ is the one who comes to register for the services, including a deputy.
Reference - Data Structure of the UM 「Public service ID」: 2340198 「UM Tags」 Child allowance l Child-rearing Overview This allowance aims to contribute to the stability of family life and healthy growth of children who are bearers of the society of the next generation, by paying child allowances to people who take care of the children, with the basic recognition that parents and other guardians have the primary responsibility of child-rearing. The body of contents l Nationwide system 〈Ages 2 and under〉 〈Ages 3 to 12 -years old〉 First and second children: Third any additional children: 〈Ages 13 to 15 -years old〉 15, 000 yen 10, 000 yen Those who are raising children of the ages listed. * If both parents are raising children, the recipient will be the one who earns the highest income. Amount (min. ) 20, 000円 (Amount type) Amount(max. ) 40, 000円 (Amount type) Ages 2 ~ Reserved tags ・ ・ ・ Monthly amount of payment Recipients The content property l Financial support 5 l Child-rearing dept. in ○○City l Pamphlets available Open tags l Basic support ・ ・ ・ (AGE Type) l The content of the information about governmental l Corresponded to the categories of administrative services l The content is constituted by the body of content (text), which are the descriptions of services, and by the content property(= vocabulary), which allows users to search the internet. system information, it consists of three categories: Category Tag, Target Tag, and Contents Tag. l It consists of reserved tags, which are already defined, and open tags, whose definitions can be modified.
Reference – Comparison of Service Catalogue Vocabulary Matching Ratio of Taxonomy of Service Catalogue against ”Universal Manu” of Japan CPSV-AP 2. 2 EESTI. EE(Estonia) ESD standards(UK) 7
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