Euro FM meets Bulgaria Sofia 2014 Oct 23
Euro. FM meets Bulgaria Sofia 2014 Oct 23 th-24 th Facility Management, a profession for Business improvement! Copyright Ledegang
Modern FM in Europe Euro. FM meets Bulgaria
Ron van der Weerd LL. M Msc • Dean School of Facility Management • Past chair LOOFD (Dutch Association Facility Management Education) • Chair European Facility Management Network (EURO FM) • Member FMN, IFMA, Euro. FM, IFMEC, FMEX School of Facility Management Hanze University of Applied Sciences Groningen The Netherlands - 1200 students, 80 staff in research and education on FM - One of nine programs in the Netherlands; the largest - Total 5000 -6000 students in the Netherlands; 500 -700 in US/Canada www. hanze. nl share your talent. move the world. Euro. FM meets Bulgaria
• Euro. FM is a FM network organization • Euro. FM is a meeting platform for: – Practice (Associations and Companies) = Practice Network Group (PNG) – Research (Universities and Companies) = Research Network Group (RNG) – Education (Universities and Companies) = Educational Network Group (ENG) – Companies/ Service providers = Corporate Associates Network Group (CANG) www. eurofm. org Euro. FM meets Bulgaria
th th June 4 -6 2014, Berlin; ‘Facility Management Innovation’; Research meets Business: topics: 1. Added value of FM 2. Sustainability in FM 3. FM Innovation Euro. FM meets Bulgaria
What is FM?
FACILITY MANAGEMENT I Global Facility Management Asia Summit Beijing 2009 N FM as Manager FM as Core T FM as Activity E Business Partner R FM as Service G Provider N L Management Processes A O T B I A O Client Groups L Supplier Groups Primary Process N I A Z L A I T Secondary Processes Z I (FM, HRM, IT) A O FM as T N FM as Relations Contract Support Function I External Environment Manager O N
FACILITY MANAGEMENT Facilitating the company in order to achieve its objectives People Technology Place Process Everything that has to be organized to make the core buisiness or the primary process possible
IFMA Definition Euro. FM Definition “A profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process and technology. ” “Integration of processes within an organization to maintain and develop the agreed services which support the effectiveness of its primary activities. ” - EN 15221 -1 New basic model Euro. FM meets Bulgaria
Mission “Facility management creates and adds value to organizations by facilitating, in a hospitable and flexible manner, the work activities and accommodation of individuals and groups in the areas of services and property management. ” Vision “User-oriented, transparent provision of the optimum functioning of the property and the associated services with a special attention to social sustainability, wherein increasing client experience is of leading importance, resulting in the creation of value. ” Euro. FM meets Bulgaria
Euro. FM meets Bulgaria
GLOBALIZATION Euro. FM meets Bulgaria
Business Administration Programs Communication-, quality, and project management, facility management, financial management, human resource management, marketing, entrepreneurship & innovation management, organisation design and change management, strategic, international, and intercultural management, real estate management
Architecture Programs Design (60 ects), Technology (25 ects), Fundamentals (20 ects), Academic basic skills (15 ects), Society, practice, and process (15 ects), Representation, visualization, and form (15 ects) No FM or related area’s like maintenance, operations
Is the Facility Manager T shaped professional? Generalist S P E C I A L I S T
FM Provides only one product: SERVICE need or expectation hard characteristics physical temporal hard and soft functional financial ergonomi c output soft characteristics sensory behaviora l sensation perception expectation Measure and calculation Survey Client asking/ costumer/ end user Degree of fulfillment of requirement
FM Provides only one product: SERVICE
Is de the Facility Manager a T shaped professional? EN 15221 (1): Areas of FM Space & Infrastructure Accommodation, Workplace, Technical infrastructure, Cleaning People & Organisation Health, Safety and security, Hospitality, ICT, Logistics
T shaped professional: YES Business Administration S&I Space and Infra structure FM= Link FM is linking specialist P&O People and Organization
Facility Management: Is about SPACE DESIGN and SERVICE DESIGN • Work SPACE design • HEALTH SPACE design Euro. FM meets Bulgaria
GLOBALIZATION Euro. FM meets Bulgaria
Bucharest FM market in The Netherlands 2012 (1) l Overview size of Dutch FM market Ø 62, 8 billion on FM services; 301, 500 employees Ø Of which 32 billion on Real Estate Ø Decrease 0, 4 billion (-1, 3%) compared to 2009 l Outsourcing facility services to providers Ø Increase 0, 2 billion to 21, 2 billion (2012 compared 2009) - 23 -
Bucharest FM market in The Netherlands 2012 (2) l Outsourced services, on average 64% Ø Ø Ø Ø Cleaning Security Waste management Technical management & maintenance Catering 90% 80% 77% 74% 70% Management Real Estate ( hire/sale/lease) Services desk Procurement 17% 9% 7% - 24 -
Bucharest Main Dutch FM trends and developments (1) l Cost reduction (49%) Ø Disappointing company results Ø (Re)evaluation internal cost structures Ø Synergy between supporting disciplines Ø Searching innovative ways to reduce costs Ø Increasing general cost awareness clients l Implementing new ways of working (36%) Ø Working anyplace, anywhere, anytime Ø Reduce cost, recruit and retain talented employees, attract costumers Ø Increase general productivity of the business workforce Ø Shift from strategy l From Operational excellence to Customer intimacy - 25 -
Bucharest Main Dutch FM trends and developments (2) l Introducing and improving facility services concepts (34%) Ø More added value from a overarching facility services formula Ø Higher productivity, marketing tool, employee/customer commitment Ø To offer the real estate an increased flexibility Ø An increase of the real estate value Ø Offering tailored services to the customer l Implementing a demand FM organization (29%) Ø Most operational tasks are outsourced to external parties Ø Different role facility management Ø Optimize the chain of demand supply - 26 -
Bucharest Main Dutch FM trends and developments (3) l Corporate Social Responsibility (28%) Ø Ranked in 2010 at first place; reducing costs ……………. . Ø Definition of Corporate Social Responsibility (CSR) Ø Benefits the organization and society Ø FM‘ers tend to focus on the environmental aspects of CSR Ø More focus on People and Profit aspects - 27 -
Bucharest Where to start Furnishing Real Estate Energy Facilities - 28 -
Bucharest Real Estate: renovating and building Strategy Use of space Energy Building materials Surrounding Installations Architecture - 29 -
Bucharest Facilities: services and processes Catering Waste processing Green Transport/Logistics Safety and Security Comfort Cleaning Procurement - 30 -
Bucharest Accommodation ICT network Climate control Lighting Materials Wall, ceiling, floor Isolation Furniture - 31 -
Bucharest Technique and IT determining FM more and more Technique IT Management People Proces Place Planet Profit = FM, fully intergated with core buisiness CEO Facilities CIO Real estate, property mngtm core buisiness Accomodation etc…. . - 32 -
Management is what and how, leadership answers the why Euro. FM meets Bulgaria
Sustainable Facility Leadership vision, head, brains, plan mission, personal leadership self-awareness feeling, heart, passion discipline, body, action The Whole Person Paradigm (Covey, 2004) Euro. FM meets Bulgaria
FM = All For And Through People Personal FM Leadership, research and education is the basis for the modern generation of FM managers … And……. They will create the sustainable Organizations and business success we are all looking for……. Euro. FM meets Bulgaria
FM , a Profession for talents Thank You! For your patience with me ? QUESTIONS ? Don’t hesitate, I am available today and tomorrow Euro. FM meets Bulgaria
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