Ethics Integrity is doing the right thing even

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Ethics “Integrity is doing the right thing, even when no is looking. ” C.

Ethics “Integrity is doing the right thing, even when no is looking. ” C. S. Lewis

What are ethics? Ethics are the moral principles that govern a person's behavior or

What are ethics? Ethics are the moral principles that govern a person's behavior or actions.

Law vs. Ethics law - the system of ethics - moral rules that a

Law vs. Ethics law - the system of ethics - moral rules that a particular principles that govern a country or community person's behavior or the recognizes as regulating conducting of an activity. the actions of its members and may enforce by the imposition of penalties.

“I can’t drive 55!” law – The sign says the ethics – By tailgating

“I can’t drive 55!” law – The sign says the ethics – By tailgating this speed limit is 55, but the guy, I’m endangering him guy in front of me is driving 50 in the left lane so I’m going to tailgate him until he and myself as well as others on the road. I’m moves over because the going to pass him on the left lane is for turning left right and hope for a safe and passing. He’s breaking journey for both of us. the law!

Above Reproach law – The rules say not ethics – I will not accept

Above Reproach law – The rules say not ethics – I will not accept to accept gifts from a prospective vendors who are trying to vendor because it could get our business. sway my decision and it isn’t fair to the vendors who are following the rules.

Go the Extra Mile law – I’m required by law ethics – I not

Go the Extra Mile law – I’m required by law ethics – I not only pay to pay child support. I child support, but I am send my check every involved in my child’s life. month. I’ve fulfilled my I show up at their commitment. activities and take an interest in their school work. My commitment doesn’t end with a check.

Love Fulfills the Law Romans 13: 8 -13 New International Version (NIV) 8 Let

Love Fulfills the Law Romans 13: 8 -13 New International Version (NIV) 8 Let no debt remain outstanding, except the continuing debt to love one another, for whoever loves others has fulfilled the law. 9 The commandments, “You shall not commit adultery, ” “You shall not murder, ” “You shall not steal, ” “You shall not covet, ”[a] and whatever other command there may be, are summed up in this one command: “Love your neighbor as yourself. ”[b] 10 Love does no harm to a neighbor. Therefore love is the fulfillment of the law.

Discussion How does the commandment to “love your neighbor as yourself” fulfill all of

Discussion How does the commandment to “love your neighbor as yourself” fulfill all of the commandments? Is the commandment to “love your neighbor as yourself” ethical or legal? How could you apply “love your neighbor as yourself” to your “customers”?

Kohlberg’s Stages of Moral Development Stage 1: I do it so I won’t get

Kohlberg’s Stages of Moral Development Stage 1: I do it so I won’t get in trouble. Stage 2: I do it so I get something out of it. Stage 3: I do it so you will like me. Stage 4: I do it because it’s the law, and I respect the law. Stage 5: I do it because of a social contract we have with each other. Stage 6: I do it because it is the right thing to do.

TEST TAKE THE TEST: Find out at which level of Kohlberg’s Stages of Moral

TEST TAKE THE TEST: Find out at which level of Kohlberg’s Stages of Moral Development you are functioning.

Discussion At which levels of Kohlberg’s Stages of Moral Development are these people functioning?

Discussion At which levels of Kohlberg’s Stages of Moral Development are these people functioning? “I did exactly what you told me to do. Aren’t you pleased? ” “I have the best gossip about my client, but I can’t tell you because of HIPAA. ” “I can’t leave work early. My boss will find out. ” “I’m working an extra shift with my client so I can get overtime pay. ”

How does an organization like Volunteers of America of North Louisiana decide what is

How does an organization like Volunteers of America of North Louisiana decide what is ethical? Medium. com

1 Corinthians 13: 4 -8 New International Version (NIV) 4 Love is patient, love

1 Corinthians 13: 4 -8 New International Version (NIV) 4 Love is patient, love is kind. It does not envy, it does not boast, it is not proud. 5 It does not dishonor others, it is not self-seeking, it is not easily angered, it keeps no record of wrongs. 6 Love does not delight in evil but rejoices with the truth. 7 It always protects, always trusts, always hopes, always perseveres. 8 Love never fails… okchrist. com “We’re in the love business. ” – Mike King, CEO & President, Volunteers of America

What does love do? Matthew 25: 35 -40 New International Version (NIV) 35 For

What does love do? Matthew 25: 35 -40 New International Version (NIV) 35 For I was hungry and you gave me something to eat, I was thirsty and you gave me something to drink, I was a stranger and you invited me in, 36 I needed clothes and you clothed me, I was sick and you looked after me, I was in prison and you came to visit me. ’ 37 “Then the righteous will answer him, ‘Lord, when did we see you hungry and feed you, or thirsty and give you something to drink? 38 When did we see you a stranger and invite you in, or needing clothes and clothe you? 39 When did we see you sick or in prison and go to visit you? ’ 40 “The King will reply, ‘Truly I tell you, whatever you did for one of the least of these brothers and sisters of mine, you did for me. ’

Our Guiding Principles Commitment to a ministry of service Believing in your potential to

Our Guiding Principles Commitment to a ministry of service Believing in your potential to help others and staying dedicated to the shared goals of Christian service Commitment to the public good Believing in the importance of helping others and spending your time in ways that have the greatest positive impact Accountability to the public Making decisions that reflect the best interest of the public and meaningfully listening to public feedback Commitment to the letter and spirit of the law Respecting laws and the principles that inspired them Continued on next slide…

Guiding Principles Inclusiveness and Social Justice Working towards a fairer, more compassionate world in

Guiding Principles Inclusiveness and Social Justice Working towards a fairer, more compassionate world in which differences are understood, valued, and embraced Respect for pluralism and diversity Believing that America is enriched by differences in race and gender and that everybody can make unique contributions to the lives of others Transparency, Integrity, and Honesty Living out your beliefs in your actions and continually improving in response to feedback Continued on next slide…

Guiding Principles Responsible stewardship of resources Using money, time, tools and people to fulfill

Guiding Principles Responsible stewardship of resources Using money, time, tools and people to fulfill the organization's mission in a way that is not wasteful or harmful to the environment Commitment to excellence and to maintaining the public trust Having high standards and working to achieve them

VOA Code of Ethics “As a charity founded on Christian tenets and values, Volunteers

VOA Code of Ethics “As a charity founded on Christian tenets and values, Volunteers of America is committed to adhering to the highest ethical standards. Further, donors and volunteers support us because they trust us to carry out our mission, to be good stewards of their resources, and to uphold rigorous standards of conduct. Volunteers of America must earn this trust every day and in every possible way. We are, at base, our people, and it is up to the people of Volunteers of America – board members, employees, and volunteers- to demonstrate our ongoing commitment to the core values of integrity, honesty, fairness, openness, respect, and responsibility. We therefore commit to this Statement of Values and Code of Ethics for Volunteers of America. ”

Customer Service and Ethics Customer service is a visualization of our ethics. It starts

Customer Service and Ethics Customer service is a visualization of our ethics. It starts with being authentic: We must choose to display the values we believe are important. “I will conduct myself at all times with openness, forthrightness, and honesty in dealing with people and organizations, both internally and externally. . . I will treat everyone with dignity, worth, respect, concern, courtesy and fairness. ” -VOANLA Code of Ethics

Program Evaluation To support its goals of commitment to the public good, accountability, and

Program Evaluation To support its goals of commitment to the public good, accountability, and stewardship of resources, Volunteers of America regularly assesses it programs and incorporates lessons learned into future programs. As an organization, we “…will strive to improve program and organizational effectiveness and promote mechanisms to further learning from our activities and around the country. We will be responsive to changes in social service models and research and to the needs of those we serve and to meeting community needs in a changing environment. ”

Ethics and Integrity In addition to the VOA Code of Ethics, we pledge to

Ethics and Integrity In addition to the VOA Code of Ethics, we pledge to uphold personal and professional integrity: “All board members, employees, and volunteers of Volunteers of America will act with honesty, integrity, and openness in all their dealings as representatives of Volunteers of America promotes a working environment that values respect, fairness and integrity. ”

Quiz While driving a company car, you just dropped off your client at the

Quiz While driving a company car, you just dropped off your client at the doctor’s office and have been told to return in two hours. Meanwhile, your child’s school, which is on the other side of town, just called to inform you that he is sick and needs to be picked up as soon as possible. What is the ethical thing to do?

Ethics and Diversity We also value inclusiveness and diversity and pledge that… “Our board,

Ethics and Diversity We also value inclusiveness and diversity and pledge that… “Our board, employees and volunteers will reflect diversity in order to enrich our effectiveness though engaging a variety of perspectives and creative thinking. Volunteers of America will take meaningful steps to be inclusive in all aspects of our work, including hiring, retention, promotion, board recruitment and clients served. ”

Ethics and Confidentiality Reachout. com “All information regarding clients is strictly confidential information and

Ethics and Confidentiality Reachout. com “All information regarding clients is strictly confidential information and will not be discussed outside of Volunteers of America. This applies to written materials, but also verbal transactions. The confidentiality does not end when employment ends and/or when client leaves program. ” Personnel Policies, Volunteers of America North Louisiana This applies to both medical and personal information.

Quiz Your client was just diagnosed with a terminal illness and doesn’t want anyone

Quiz Your client was just diagnosed with a terminal illness and doesn’t want anyone else to know. The rules say that it’s illegal to share any confidential or personal information with people outside VOA, but you’re tempted to tell one of you coworkers who knows that client so that they will be sensitive to the person who is now facing death. What is the ethical thing to do?

Ethics and Respect for the Client Respectful interaction is crucial for success in fulfilling

Ethics and Respect for the Client Respectful interaction is crucial for success in fulfilling a client’s needs. Avoid use of words like handicapped, crazy, or slow; instead use terms like mental illness or developmentally disabled. Do not focus on the disability; focus on their humanity. Have respect for their limitations without squelching their determination.

Quiz You are in charge of administering medication to one of your clients. You

Quiz You are in charge of administering medication to one of your clients. You have followed the doctor’s orders every day for weeks. The client’s symptoms have improved and made your job a lot easier, but they are exhibiting side-effects such as dizziness and sluggishness. What is the ethical thing to do?

Reporting Ethics Violations You see a coworker violating the code of ethics with a

Reporting Ethics Violations You see a coworker violating the code of ethics with a client. What’s the ethical thing to do? 1. Go to that coworker and be sure that they are aware of the infraction. 2. If they are aware of the infraction and refuse to change their behavior, report it to your supervisor. 3. If the supervisor is made aware of the infraction but refuses to address the behavior, report it to the Vice President and/or President.

Standards of Conduct 1. I will be conscious of the fact that everything I

Standards of Conduct 1. I will be conscious of the fact that everything I do, directly or indirectly, has the potential to reflect upon Volunteers of America as a whole. 2. I will conduct myself at all times with openness, forthrightness, and honesty in dealing with people and organizations, both internally and externally. 3. I will hold myself to the highest possible standard of conduct reflective of the work that I do, always striving to avoid even the appearance of impropriety. 4. I will treat everyone with dignity, worth, respect, concern, courtesy, and fairness. 5. I will be sensitive to and seek solutions for all instances of discrimination and social injustice that I observe.

Standards of Conduct 6. I will respect and comply with all applicable laws and

Standards of Conduct 6. I will respect and comply with all applicable laws and regulations. 7. I will exercise prudent stewardship of all Volunteer of America resources. 8. I will avoid all “conflict of interest” relationships with board members, staff, suppliers, those we serve and other organizations with whom I deal, unless disclosed and approved. 9. I will accept no gifts or favors which might influence the performance of my responsibilities. 10. I will also adhere to and comply with the defined standards of conduct of my profession.

Review Because a value system is a lens, it strongly affects how you will

Review Because a value system is a lens, it strongly affects how you will act. Our values guide our actions. Invisionbusinessdevelopment. com

Everyday Mission Statement As a guide for helping others, you may find it easier

Everyday Mission Statement As a guide for helping others, you may find it easier to keep this simpler mission statement in mind: • If a person is hurting, we will help them heal and stay with them until they are fully recovered. • If a person is starting over, we will walk beside them and guide them to their destination. • And for those who can’t get better, we will never give up helping them have a better life.

Sources Desai, Shreena. Kohlberg Moral Development | Individuals and Society | MCAT, Khan Academy,

Sources Desai, Shreena. Kohlberg Moral Development | Individuals and Society | MCAT, Khan Academy, 25 February 2014. Heinz’s Dilemma - Kohlberg's stages of Moral Development (Interactive Animation). Rebelmango. com, 30 October 2012. Smith, Stephen. “What does the Bible say about…? ” Topical Bible, Open. Bible. info 20 November 2018.

Thank you! When you have finished this training, click HERE to take the test

Thank you! When you have finished this training, click HERE to take the test on the Employee Resources page of voanorthla. org. 34