ETHICAL BPO SERVICE Business Profile ABOUT EBS BPO

ETHICAL BPO SERVICE Business Profile

ABOUT EBS • BPO service provider in the Healthcare sector. • Focus on Medical Transcription Services. • Established in April 2008. • Offices at Hyderabad and Chennai. • Clients include Hospitals and Clinics based in US.

ETHICAL BPO SERVICE Vision Mission • To be a global, industry-leading health care services provider delivering high quality and cost effective services. • To help the customers achieve their business objectives by providing innovative, best in class healthcare services, thereby building mutually beneficial relationships.

ETHICAL BPO SERVICE Integrity Excellent Service Values Respect for Individuals Leading Change

CORE TEAM

SERVICE OFFERINGS Quality Quantity (98. 5% accuracy in every document) (any number of dictations) Services HIPPA Compliant Secure Medical Transcription

SERVICE OFFERINGS Simple Web Interface Access 24/7 Customer Benefits Customized Reports Complete Flexibility for Dictation

CUSTOMER CARE v Available at working hours (UK Timings) v Toll Free Number v Turn Around Time (24 hours) v Provides STAT (Short Turn around Time) if requested by the customer. v Customized SLA’s to meet customer needs.

CUSTOMER CARE an Physici EBS Relationship Manager EBS TOLL FREE NUMBER EBS Customer Care

BUSINESS ADVANTAGES Access to Information Any Time Increased Cash Flow due to Quick Reimbursement 60% Reduction in Annual Transcription Costs

CAPABILITIES Low Attrition Best Employee Training Programs 30 Expert Transcription ists

FACILITIES Ø Highly Secured Data § Server located at UK § Server access through Secure Socket Layer (SSL). § EBS offices connect through VPN to servers § Data back ups on the server & secured data maintenance