ERP Strategy for Global Enterprises with focus on

ERP Strategy for Global Enterprises with focus on Millennial Generation Dipanjan Saha VP & Head of Delivery – CIBER India

CIBER – At a Glance A $1. 1 billion Global IT services company that builds, integrates and supports applications and infrastructures for business & government in over 72 offices and 19 countries § § § § Founded in 1974 More than 8000 employees NYSE: CBR - Headquartered in Denver 72 Offices in 19 countries § US, Europe, ROW Local Accountability with Global Delivery: § Domestic & Off-Shore Growth & Profitability for 36 years Named one of the Top Ten “Best Managed” Global Outsourcers Focus on Quality More than 2000 satisfied clients globally | Caring Culture | End-to-end solution provider 8/26/2011 | 2 | © 2010 CIBER, Inc.

Breakup of Overall Market Into Various Revenue Types ERP application revenue estimate by revenue type 100% 90% 80% 12, 907 Yo. Y Growth Implementation / Services / Consulting / Custom Development 10% Application Software Maintenance 10% 11, 734 70% 60% 50% 15, 390 13, 991 737 631 13, 668 12, 465 Alternate Pricing and Delivery (Subscription, Host, Saa. S) 16. 8% Application Software License 9. 6% Others 9. 9% 40% 30% 20% 10% 0% 650 2010 591 In $ Million 2009 § Mostly, the license sales revenue is less than half of the service and support revenue in an ERP project § While Saa. S has more acceptability that subscription and hosting models, it has still not become mainstream. It is expected to become the preferred mode of delivery in the next 2 -3 years, especially in the SME segment § LE/ME are still taking the more tried and tested on premise ERP approach rather than the alternate delivery models 8/26/2011 | 3 | © 2010 CIBER, Inc.

ERP Market Trends & Drivers Driver SME Segment Cloud and On. Demand Solution Description • • A significant percentage of companies expect to ramp up ERP investment. Within the SME segment, this rate is even higher for those companies which have less than 1, 000 employees. Companies with greater than 1, 000 employees are also ramping up ERP investments at a high rate, but not as high as the <1, 000 employee companies • With the SME segment, companies opting the Cloud and On-Demand solutions to manage overall IT spend Standard and market still evolving and there is a need to define a business case that shows clear ROI • • Analytics – High impact due to Recession High Mobile Workforce • • During the recession the solutions that continued to grow were the analytics based modules that provided the customers with decision making support. These fell into the category of Business Intelligence and Financial Intelligence. Traditional modules like SAP’s MRP (Materials Requirement Planning) solution suffered from a slowdown especially in the automotive sector. Number and type of IP connected device is dramatically changing Mobility is driving the “consumerization” of IT Increasing demand for enterprise applications 8/26/2011 | 4 | © 2010 CIBER, Inc.

Benefits of Moving ERP system to Cloud Three Main CRISIS Faced By Large, On-premise ERP System They can be cumbersome Cost of ownership and maintenance is high Create an IT overhead burden on the organization Potential Solution: Migration to Saa. S, cloud, & best of breed solution Smaller Saa. S & Cloud Point Solutions BENEFITS OF MOVING TO CLOUD Ø Legacy Upgrade — Migrating to a cloud-based deployment companies can avoid the cost of the new infrastructure. Ø Two Tier ERP — Cloud-based deployment for that regional or business unit instance. Ø Divestiture — Cloud-based deployment to bring the new entity online. 8/26/2011 | 5 | © 2010 CIBER, Inc.

Current Trend in Saa. S ERP Adoption Q 4 2010 Foresights Software Survey Growth in ERP Saa. S adoption, mainly via a two-tier ERP strategy • 9% using some form of ERP Saa. S solution. • Two-thirds (10%) of these planned implementations will use the new ERP Saa. S solution to complement existing ERP assets. Overall innovation will further accelerate as ERP Saa. S moves upmarket. 8/26/2011 | 6 | © 2010 CIBER, Inc.

SAP’s Product Strategy ORCHESTRATIONS On Device On Demand TECHNOLOGY 8/26/2011 | 7 | © 2010 CIBER, Inc. On Premise

Cloud Computing & SAP’s On-Demand Solution Integrated On-demand Suite for Small and Midsized Enterprises • SAP Business By. Design is a complete on-demand suite based on industry-leading architecture • Available in six major countries since beginning of August (Feature Pack 2. 5) • Core to SAP’s on-demand strategy Line of Business Solutions for Large Enterprises • Aimed at areas most suitable for on-demand extensions to an on-premise core, e. g. : • Customer Relationship Management • Expense Management • Talent Management • Carbon Management • Seamless integration with on-premise SAP Business Suite 8/26/2011 | 8 | © 2010 CIBER, Inc.

SAP’s On-Demand Portfolio Integrated suite to run your business Solutions to support your lines of business Solutions to increase your personal productivity • SAP Business By. Design solution • SAP Strategic Sourcing On. Demand solution • SAP Contract Life. Cycle Management On. Demand solution • SAP Carbon Impact On. Demand solution • Sales On. Demand • Expenses On. Demand • SAP Business. Objects BI On. Demand Solution • SAP Stream. Work application 8/26/2011 | 9 | © 2010 CIBER, Inc.

Growing business intelligence platform market BI grew at a whooping 47%. . According to industry sources, the BI market is forecast to grow at a compounded annual growth rate (CAGR) of 7. 9% during 2007 - 2012 period. SAP is well-positioned in this segment. It offers solutions for business users through its Business. Objects portfolio. The portfolio consists of: • SAP Business. Objects business intelligence (BI) solutions, • SAP Business. Objects information management (IM) solutions, • SAP Business. Objects intelligence platform, • SAP Business. Objects enterprise performance management (EPM) solutions, • and SAP Business. Objects governance, risk, and compliance (GRC) solutions. Trends § § Mobile analytics Predictive, Operational BI Govt. beginning to look at it • Total Market share – 2010: $10. 5 Billion • Total Market share – 2009 : $9. 3 Billion • Growth: 13. 4% • SAP’s Market Share – 2010: 23% • SAP’s Market Share – 2009: 16. 8% • Growth: 6. 2% • Includes: 8/26/2011 o BI Platform – 63. 7% o Corporate Performance Management – 20. 6% o Analytical – 15. 7% | 10 | © 2010 CIBER, Inc.

Mobile Trends Number and type of IP connected device is dramatically changing • 1 B smart phones and 1. 2 B mobile workers by 2013 • Large enterprises expect to triple their smart phone user base by 2015 Mobility is driving the “consumerization” of IT • 46% of large enterprises supporting personal owned devices • 2 billion downloads of 140, 000 apps from Apple App Store 8/26/2011 | © 2010 CIBER, Increasing demand for enterprise applications • 20% of mobile workers are getting business apps from app stores today • 50% of organizations planning to deploy mobile apps in 12 months

Increasing acceptance of individualliable devices in the enterprise is the key driver for Mobility market Mobility Market By Region Worldwide Mobility Market 9. 2% +8% 8. 9% 7. 3% € 228 mn € 180 mn € 264 mn € 245 mn € 212 mn € 197 mn € 136 mn € 66 mn € 47 mn € 19 mn € 13 mn 2010 America 2014 EMEA APAC Source: IDC Report, “Worldwide Mobile Device Management Enterprise 2009 -2013”, July 2009 8/26/2011 | 12 | © 2010 CIBER, Inc. 2011 2012 2013 2014

SAP continues to be the market leader in mobility market with around 20% of the market share Mobility Market By Key Players 100% € 180 mn 2. 5% 4. 6% € 183 mn 2. 8% 4. 3% 4. 8% 4. 6% 4. 0% 90% 4. 4% 5. 9% 5. 6% 6. 1% 5. 9% 70% 7. 6% 60% 9. 3% 8. 9% 50% 9. 5% 19. 2% 19. 7% 80% 40% 100% • Sybase, an SAP Company, continues to be the market leader in this space and holds a 19. 7% share of the market in 2009 • Motorola realized the greatest growth, with 67. 8% (largely fueled by the release of MSP 3 in June 2008) – Followed by Air. Watch at 55%, Wavelink at nearly 16%, and Odyssey Software at 10. 2% 30% 20% 10% 26. 5% 26. 7% 2008 2009 0% Wavelink BMC Microsoft CA Symantec Sybase Odyssey Software HP Others Novell IBM Tivoli • Other key players include Motorola, SOTI, Avocent, Good Technology, Mformation, Air. Watch etc. . Source: IDC Report, “Worldwide Mobile Device Management Enterprise 2009 -2013”, July 2009 8/26/2011 | 13 | © 2010 CIBER, Inc.

SAP’s Mobility Portfolio ensures complete solution Mobile Services Mobile Applications 8/26/2011 | 14 | © 2010 CIBER, Inc. SAP Mobility Platform

SAP’s Mobility Portfolio ensures complete Solution SAP EMPLOYEE PRODUCTIVITY APPS § Human Resources • • Mobile Services Mobile Applications SAP Mobility Platform SAP Employee Lookup SAP Leave Request SAP Time Capture SAP HR Approvals § Procurement • SAP Shopping Cart Approvals • SAP SRM Supplier Search • SAP Quality Issue § Finance § § § • • SAP CRM SALES SAP Workflow SAP FIELD SERVICES SAP RETAIL EXECUTION SAP EAM WORK ORDER SAP Travel Receipt Capture SAP Travel Report SAP Travel Expense Approvals SAP Payment Approvals § Sales • • • 8/26/2011 SAP Sales Order Notification SAP Material Availability SAP Customers and Contacts SAP Customer Financial Factsheet SAP Order Status | 15 | © 2010 CIBER, Inc.

SAP’s Mobility Portfolio ensures complete Solution Provide Customer Intelligence • Loyalty program reporting • Analytics on SMS delivery Build Customer Awareness • Global SMS delivery Mobile Services Mobile Applications SAP Mobility Platform Strengthen Customer Relationships • Mobile loyalty • Mobile coupons 8/26/2011 | 16 | © 2010 CIBER, Inc. Enable Customer Transactions • Mobile payments & banking • Mobile money transfer

To Summarize… • Organizations looking at extending the business processes to ensure higher productivity • Customers looking at Innovative ways to reduce the overall TCO • Need for real time data for faster decision making • This calls for a well defined SAP Strategy and … • …it does not stop there…it has to be executed!!! • CIBER can HELP! 8/26/2011 | 17 | © 2010 CIBER, Inc.