ERP Implementation By Brandon Mc Kenzie Critical Success

ERP Implementation By: Brandon Mc. Kenzie

Critical Success Factors § Three factors critical for success: § Top Management Support § Client Consultation (user involvement) § Clear Project Objectives

Critical Success Factors Cont 1. Clear Understanding of strategic goals. 2. Commitment by top management 3. Excellent implementation P. M. 4. Great implementation team 5. Successful coping with technical issues 6. Organizational commitment to change 7. Extensive education and training 8. Data accuracy 9. Focused performance measures 10. Multisite issues resolved

Implementation Strategies § Total Local Autonomy § Avoids conflict associated with centrally mandated changes and also allows companies the ability to pursue independent initiatives, and reduces risk of failure § Big Bang Deployment § Old systems unplugged, new system goes up § Phased Rollout § Components of system brought online serially and operated/observed before fully implementing next phase

IS/IT Project Failure § Corresponding Failure § Failure of system to meet design objectives § Process Failure § Failure to bring in a project system on time and within budget § Interaction Failure § System is not used as much as it was planned to be.

IS/IT Project Failure § Expectation Failure § When the system does not match up with the expectations of the project stakeholders § Strategic/competitive Failure § When systems work, are used as designed, and meet expectations, but the organization is not able to compete succesfully

Strategies to Attain Success § User versus Technology Focus § Requirements lists tend to be unstable, and flexibility is required in implementation § Governance and Staffing § Usually comes from the business side rather than the IT side § Supplier/Consultant Role in ERP § Used to outsource management of business inovation

Installation: What to Expect § Change is a major term used within ERP Implementations § "When you put an ERP system into a corporation, you change every job in that corporation because you are changing the information flow. You are invading the entire organization, and people need to realize the impact it is going to have. " -Ed Koepfler President, CEO of Intentia Americas

Installation Success § For installation to be a success, you start and finish the project with support of the company CEO or President § Always include people in charge that are below the CEO § Ask if these people are the ones the CEO wants helping make big decisions for the company

Resources § Integrated Solutions Magazine § http: //www. integratedsolutionsmag. com/Article s/2000_03/000309. htm § Managerial Issues of ERP Systems § David L. Olson § Mc. Graw-Hill/Irwin Copyright 2004

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