EPAK Enterprise Performance Accelerator Kit Copyright 2012 Infor

Over 1 Million People Use EPAK 2 Copyright © 2010 Infor. All rights reserved.

Agenda Need for documentation Overcoming the barrier What is EPAK Demonstration 3 . Copyright

User Adoption & Competency “The #1 reason for failed implementations” Source: AMR Research, 2005

EPAK – Application Success Achieve Application Success Effective Understanding Communication End User Support 7

Documentation Barrier Traditional Tools Number of procedures (assumes average complexity) Number of steps to

EPAK Bridges the Barrier Number of procedures (assumes average complexity) Number of steps to

EPAK is. . 4 A desktop application 4 Simple to use 4 Documents business

EPAK Demo DEMO 11 Copyright © 2011 Infor. All rights reserved. Copyright © 2012.

Mitigates Project Risk and Increase 4 Better understanding Success 4 Better communication 4 Better

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User Adoption & Competency “The #1 reason for failed implementations” Source: AMR Research, 2005 “ 87% of learning is lost within one month of the training” Source: Huthwaite study published in American Society for Training & Development Journal Copyright © 2012. Infor. All Rights Reserved. www. infor. com 5

Documentation Barrier Traditional Tools Number of procedures (assumes average complexity) Number of steps to complete procedure (assumes avg complexity) Number of days to create procedures with 1 full-time employee (includes, development, QA and editing) 8 Copyright © 2011 Infor. All rights reserved. 100 Procedures • Web Based Training 20 • On-line help 4. 5 days per Procedure = 450 days • Student Manuals • Job Aids Copyright © 2012. Infor. All Rights Reserved. www. infor. com 8

EPAK Bridges the Barrier Number of procedures (assumes average complexity) Number of steps to complete procedure (assumes avg complexity) Number of days to create procedures with 1 full-time employee (includes, development, QA and editing) 9 Copyright © 2011 Infor. All rights reserved. Traditional Tools EPAK Developer 100 Procedures • Web Based Training 20 20 • On-line help 4. 5 days per Procedure = 450 days . 75 day per procedure=75 days • Student Manuals • Job Aids Copyright © 2012. Infor. All Rights Reserved. www. infor. com 9

EPAK is. . 4 A desktop application 4 Simple to use 4 Documents business processes 10 - 30 times faster 4 Is a complete documentation solution 4 14 outputs – application lifecycle 4 Consistent documentation across all outputs Allows you to reap the benefits of documentation Overcomes the barrier to creating documentation 10 . Copyright © 2012. Infor. All Rights Reserved. www. infor. com 10

Mitigates Project Risk and Increase 4 Better understanding Success 4 Better communication 4 Better extended team coordination Reduced Project Risk Increased Project Success 4 Consistent documentation 4 Support users 4 Effective end user training 4 Validate user readiness 4 Post go live support 12 Copyright © 2011 Infor. All rights reserved. Copyright © 2012. Infor. All Rights Reserved. www. infor. com 12