Enterprise Mobility Strategy for Cisco Unified Call Manager

Enterprise Mobility Strategy for Cisco Unified Call. Manager & Cisco Unified Call. Manager Express Brian Dal Bello Director, IP Communications Business Unit © 2005 Cisco Systems, Inc. All rights reserved. 1

Agenda • The Enterprise Communication Dilemma today • Cisco Unified Wireless IP Phone 7920 • Cisco Unified Mobile Connect • Dual Mode Solutions – Nokia Solution – Future Direction © 2005 Cisco Systems, Inc. All rights reserved. 2

Where Am I? © 2005 Cisco Systems, Inc. All rights reserved. 3

Business Communications Have Never Been More Critical • Better communications required: • Communications more complex: – Networked Virtual Organization – Multiple devices and types of communication – Globalization – Many, incompatible systems & networks – Mergers & Acquisitions – Outsourcing © 2005 Cisco Systems, Inc. All rights reserved. – Higher demands for security & connectivity 4

Technologies Impacting Employee Productivity Mobile Technology 48% Wireless LANs 47% Wireless Access to Email 32% Instant Messaging Other 14% 3% Source: Sage Research, March 2005 © 2005 Cisco Systems, Inc. All rights reserved. 5

Cut the Cord Not the Access The Goal • Seamless mobility – Move freely—with all your applications and resources • Easily move from one application to another • Access to people resources in real-time © 2005 Cisco Systems, Inc. All rights reserved. 6

IP Communications Adoption Effective Communications 1 Media Convergence OPEX Reduction Begins with Your IP Network 2 Service Convergence New Capabilities Network Simplification And delivers Integrated security And applications MOVEMENT 1997 3 VIRTUALIZATION 2001 © 2005 Cisco Systems, Inc. All rights reserved. Communications Experience Convergence Through a new experience APPLICATIONS 2006 2009 7

Cisco Unified Wireless IP Phone 7920 © 2005 Cisco Systems, Inc. All rights reserved. 8

Cisco Unified Wireless IP Phone 7920 version 2. 0 Increased security and faster roaming for better voice quality • TKIP/MIC support according to WPA (Wi-Fi Protected Access) specifications provides alternative to WEP/LEAP • CCKM - Cisco’s Centralized Key Management • L 3 AP- Assisted Roaming – Improved scalability • XML Application integration • Support Cisco Call. Manager 3. 3, 4. 0, 4. 1 • Available June, 2005 © 2005 Cisco Systems, Inc. All rights reserved. 9

Cisco Unified Wireless IP Phone 7920 Roadmap 7920 2. 0 Firmware Release 7920 3. 0 Firmware Release 7920 Multicharger • Cisco Unified Wireless IP Phone 7920 for Australia – Meets Australia Telephony specs: AS/ACIF: S 004, AS/ACIF: S 040 • Multi-phone and battery charger – Charges 6 phones and 6 batteries simultaneously – Desk and wall-mount • v 3. 0 firmware release – EAP-FAST 7920 for Australia Q 2 CY 05 Q 3 CY 05 Q 4 CY 05 – Improved battery life – French, German, Italian, Spanish, Portuguese, Japanese, Chinese, Korean, Swedish, Danish, Norwegian, Finnish, Dutch Q 1 CY 06 © 2005 Cisco Systems, Inc. All rights reserved. – Call. Manager 4. 2 & 5. 0, Call. Manager Express 3. 3 10

Cisco Mobile Connect © 2005 Cisco Systems, Inc. All rights reserved. 11

Cisco Mobile Connect Single Business Number Reach • Replicates desktop Cisco Unified IP Phone calls on up to four other clients – Cell phone, home office phone • Seamlessly pass calls between devices, inside and outside of the office • Easy to turn on and off (via web or IVR interface) • Supported on Cisco Unified Call. Manager 4. x+ © 2005 Cisco Systems, Inc. All rights reserved. 12

Cisco Mobile Connect Feature Highlights • Simultaneous ring • Multiple remote destinations (up to 4 – mobile, home, etc. ) • Single enterprise voice mail • Desktop call pickup • Mobile phone call pickup • Enterprise “dial tone” • No changes required with mobile phone or mobile cellular service provider • Caller ID (given service provider support) • Remote on/off • Cisco Unified Call. Manager 4. X and 5. X compatible © 2005 Cisco Systems, Inc. All rights reserved. • Web based White/Black list support • System admin controllable user profile access • Web-based admin for system admin and end-user 13

ENTERPRISE INSIDE Wired Operator’s Network OUTSIDE IPC Mobility Architecture: Mobile Connect Cisco Unified Mobility. Manager Server JTAPI Cisco Unified Call. Manager Enterprise Network Mobile Operator’s Wireless Network Cisco Unity Server Cisco Unified IP Phones Standard Mobile Phone (CDMA, TDMA, GSM) © 2005 Cisco Systems, Inc. All rights reserved. 15

Nokia Offer © 2005 Cisco Systems, Inc. All rights reserved. 16

Nokia Dual Mode Solutions for Enterprise • Nokia is developing an SCCP client on their dualmode Nokia Eseries devices E 60 • User manually selects network – In WLAN, operates as a Cisco Unified IP Phone with Cisco Unified Call. Manager feature access – In public GSM network, operates as an GSM cellular phone with features offered defined by the GSM carrier • Couple with Cisco Mobile Connect to provide flexible enterprise forwarding/screen services • For more Nokia Eseries info, visit the Nokia website. E 61 E 70 © 2005 Cisco Systems, Inc. All rights reserved. 17

Cisco - Nokia Enterprise Mobility: Solutions Supported Core Elements • Dual mode phones: Nokia Eseries dual mode device for business (Models E 60, E 61, and E 70) • Phone Client: Nokia SCCP Mobile Client app • Cisco Call Agent: Cisco Unified Call. Manager 4. x or 5. 0 or Cisco Unified Call. Manager Express Release 3. x (via SCCP) • Cisco WLAN: Cisco Unified WLAN infrastructure with voice enhancements in Germanium (via Cisco Call. Manager Express 3. X and later) Optional Elements • Cisco Unified Mobility. Manager & Mobile Connect (with Cisco Unfied Call. Manager) • Nokia Business Center (Nokia Mobile Email) • Nokia Mobile VPN Client Cisco IP phone Enterprise infrastructure Operator infrastructure CCM/E fixed network Cisco WLAN AP Dual Mode device Nokia Vo. IP Client mobile network • Nokia S 60 Device • Nokia Enterprise Voice Client • Nokia Mobile Email * • Nokia Mobile VPN* © 2005 Cisco Systems, Inc. All rights reserved. Cisco Mobility Manager • Cisco Call Manager • CCM user license • Cisco WLAN Mobile Operator • GSM Account • Cisco Mobility. Manager 18

Solution Feature/Services List Feature Categories Phase One: Market Trials and Early Deployment Enterprise Mobility Handset Voice Data Management Ø WLAN Roaming Ø Retrieval of Enterprise Information in Wi-Fi Ø Single Enterprise Number and Voicemail Box (via Mobile Connect) Ø GSM & WCDMA for global coverage Ø Client VPN Ø Same User Interface for Wi. Fi & GSM Ø USB and Bluetooth Ø Distinctive Ringers Ø Direct Voicemail Access Ø Speaker Phone Ø Power management Ø QWERTY keyboard (E 61, E 70) Ø Mini-SD MMC expansion support Ø 2 MB camera (E 70) Ø Call. Manager/ Call. Manager Express Feature access in WLAN (call waiting, call hold, call forwarding, conference calling, etc. ) Ø Multiple Call Management Ø Voice conferencing Ø Push- to-Talk (over cellular) Ø Voice mail notification via SMS (for Unity) Ø Native email client for POP/IMAP 4 /SMTP Ø 3 rd party email clients Ø Network connectivity - Wi. Fi/GPRS /EGPRS /WCDMA Ø Web browsing Ø Native editor for MS office apps & PDF Ø OTA PIM – contacts and calendar on handset Ø Direct Access to Data Ø Enterprise Directory Access (NBC Pro client) Ø Call Forwarding Capability – GSM to Wi-Fi Ø PC Suite to sync & backup data between PC and phone Ø OMA device management © 2005 Cisco Systems, Inc. All rights reserved. Other Ø UPSD for power management 19

Technical Overview: Nokia Eseries – E 60, E 61, E 70 http: //europe. nokia. com/Base. Project/Sites/Nokia_Europe_18022/CDA/Categories/Phone. Models/Nokia. E 70/_Content/_Static_Files/e 70_tech_specs. pdf Cellular Network (data) GSM 850/900/1800/1900 (GPRS/EGPRS) WCDMA (3 GPP r 4) Wi. Fi WLAN (IEEE 802. 11 g, 802. 11 e, 802. 11 i) Network Selection Manual call hand-off from WLAN to GSM Voice Codecs G. 711, G. 729 b for IPT FR, AMR and EFR for GSM; AMR for WCDMA Standard support for PTT Security WPA 2, EAP-TLS Weight (w/battery) 127 g with Nokia BL-6 C battery (E 70) Dimensions 117 x 53 x 22 mm (E 70 closed) Estimated Talk Time / 2. 5 – 7. 3 hours / 5. 1 – 9. 3 days Standby (E 70 depending on network) Operating System Symbian OS 9. 1, Series 60 3. 0 Browser Nokia browser: HTML and Java. Script 1. 3 and 1. 5 support © 2005 Cisco Systems, Inc. All rights reserved. 20

Go to Market • Cisco Will Sell: – Cisco WLAN Access Points (“b/g” Radio) – Cisco Unified Call. Manager 4. x/5. 0 or Cisco Unified Call. Manager Express 3. x • Each Dual Mode user requires a Cisco SCCP User License • Nokia SCCP Mobile Client for Cisco Unified Call. Manager and Cisco Call. Manager Express feature access in WLAN – Misc. Data & Voice Networking Equipment • Partner / Wireless Operator to Sell: – Nokia Handset(s) – E 60, E 61, E 70 – Nokia SCCP Mobile Client app – Vo. WLAN Assessment and Integration Services © 2005 Cisco Systems, Inc. All rights reserved. 21

Nokia Schedule (North America/EMEA) Plan Design In Progress Solution Integration Alpha External Customer Trial (EFT) General Availability (FCS) Dec ’ 05 – Mar ‘ 06 Feb ’ 06 – Apr ’ 06 May ‘ 06 Fall ‘ 06 NOTE: This is a Nokia Development. All dates are approximate and pending Nokia Confirmation/Commitment. © 2005 Cisco Systems, Inc. All rights reserved. 22

Future Vision © 2005 Cisco Systems, Inc. All rights reserved. 23

Trends Driving Communications Complexity Mobility and Virtualization Yesterday Today People Went to Work Comes to People Home Transportation Office WAN/ Internet Hotel Airport/Plane • By 2007 “telework” will be practiced by more than 60 million people • More than 66 percent of workers will use mobile and wireless computing Source: Gartner Management Update 2004 © 2005 Cisco Systems, Inc. All rights reserved. 24

Meeting the Demand to Stay Connected Innovation Has Created Complexity 5 Voicemails! Meetings All Day “Have a Minute? ” u there? 20 E-Mails! Information Overload • Too many devices • Anywhere/anytime © 2005 Cisco Systems, Inc. All rights reserved. 15 Attachments!! Technology Limits • Disparate solutions • Disparate access 25

What Businesses Really Want: A More Effective Way Information Control • Where I am • When I want © 2005 Cisco Systems, Inc. All rights reserved. Technology Solutions • Devices that work together • Simple access to services 26

© 2005 Cisco Systems, Inc. All rights reserved. 27