Enterprise Customer Success Enterprise ISV Success Simplicity Value

Enterprise Customer Success Enterprise ISV Success

Simplicity | Value | Agility

Over 13, 000 sellers 30, 000 120, 000

Siebel Consuming Complexity Poor Cost Keeping PROBLEM

PHASE 2 PHASE 1 “Increase Effectiveness” IMPROVE and EXTEND “Increase Efficiencies” RE-PLATFORM 2009 2010 SIEBEL RETIRED 2011+

Transactional Data Operational Data Field Sellers Services Inside Sellers PAMs (AD, ORE, MS Quote, EPG Forecast, Comp. Hot, MS Engage) Partners DMO GSX Platform Opportunity Account Services Contact Services Secondary Users Activity Services Lead Services

GSX Online is a read-only, CRM 2011 solution that enables searching and querying for CRM data for a target audience of record hunters, report creators, report consumers, and BI professionals replacing relevant fulfill GSX Vital Statistics Accounts – 6. 5 M Activities – 11. 3 M Opportunities– 5 M Contacts – 18. 5 M Database size – 555 Gb. Total number of users – 23 K improve 2 month vision to delivery with 4 developer and 3 QA

Monthly cost to produce CRM Services per opportunity generated $ 12. 00 $ 10. 00 4 x $ 8. 00 savings $ 6. 00 Drivers § Quality of Solution § Simplification § Technology § Op Excellence $ 4. 00 $ 2. 00 $Monthly cost per oppty Siebel $ 10. 09 GSX & PSX (Combined) $ 2. 49 Notes: Components of Op Ex include hosting, support, and ticket reduction. Based on data generated during 2. 5 years of Siebel and GSX operations.

Stage 2 Stage 1 Stage 3 Online Services On-Boarding MSIT LOB Bi-Directional Integration In The Cloud

• Parent: Hitachi Ltd - Global 50 – 100 Years old - $100+Billion Rev • Headquarters in Dallas, TX • 5, 000+ Team Members Global Consultancy • Management, Industry, Strategy and Technology Consulting • Ranked on 4 Gartner Magic Quadrants (CRM, ERP, BI, SCM) • Ranked as a “Challenger” on the 2010 Gartner Magic Quadrant Industries Teams Global Presence US Offices • Industrial Products • United States • Atlanta • Professional Services • United Kingdom • Boston • Orange County, CA • Distribution • Japan • Chicago • Philadelphia • Share. Point & BI • Spain • Dallas (HQ) • Portland, OR Solutions • Portugal • Denver • Redmond, WA • Field Services • Germany • Houston • San Francisco • Project Management • Irvine, CA • Seattle • Los Angeles • SFA Productivity • Washington, DC • Public Sector • Aerospace & Defense • High-Tech Products • Consumer Products • Telecommunications & Media • India • China • Financial Services • New York Technologies • MS CRM • AX & SL

License Services

License Services

Global Network Security & Compliance Datacenters Operations Centers Global Capacity Tools & Automation

Coming in H 1 CY 2012 * Note: For end-users, the O 365/CRMOL experience is unified today. ** Note: For EA customers, billing is already unified today. . Support for Safari, Firefox, and Chrome browsers

Consideration Awareness Retention Purchase, Deployment

(DYN 20) Tuesday | 12 July | 4: 30 P. M. – 5: 30 P. M. | LACC – 408 A (400) (DYN 28 i) (CLD 14) (SMB 02) (CLD 16) (CLD 13) LEARN MORE!

www. digitalwpc. com/contest n for 2 io t a c a V y r u Lux Windows 7 Phone

6 5 Series 4 Series 3 4 Series 2 3 Series 1 2 1 0 Category 1 Category 2 Category 3 Category 4