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December 11, 2018 Bridging SCSEP & WIOA

Charlotte Harris Workforce Analyst Adult Policy Unit, Office of Workforce Investment Division of WIOA Adult Services and the Workforce System 3

Carol Salter Assistant Vice President, Workforce Solutions National Director, SCSEP Easter. Seals, Inc. Daniel Hogan Aging Services Representative New York State Office for the Aging Angie Nelson – Wernli Manager, Special Initiative Grants and Contracts Texas Workforce Commission 4

Hear some of the challenges faced and strategies implemented to establish the integrated service delivery system envisioned by WIOA. Gain practical integration insights from your peers regarding: • • • Signing MOU/IFA Contributing to the AJC network Providing services in the Comprehensive AJC Confronting and Overcoming Partnership Challenges Recommendations to Colleagues 5

Let’s talk WIOA Integration 6

WIOA Vision and Partner Roles and Responsibilities Overview § Provide access to its programs or activities through the comprehensive American Job Center. The services may be delivered in one of three ways: Ø Option 1. Having a program staff member physically present at the American Job Center Ø Option 2. Having a staff member from a different partner program physically present at the American Job Center and appropriately trained to provide information to customers about the programs, services, and activities available through all partner programs Ø Option 3. Making available a direct linkage through technology to a program staff member who can provide meaningful information or services 7

WIOA Vision and Partner Roles and Responsibilities cont. § Use a portion of its funds, to the extent consistent with the relevant authorizing statute. § Work collaboratively with the State and Local WDBs to establish and maintain the one-stop delivery system. This includes jointly funding the one-stop infrastructure costs through partner contributions. § Enter into an MOU with the Local WDB relating to the operation of the American Job Center network; § Provide representation on the State WDB and Local WDBs as required, and participate in Board committees, as needed. 8

enefits of Participating in the American Job Center Network Ø Expanded workforce services for individuals at all levels of skill and experience. Ø Access to multiple employment and training resources. Ø Integrated and expert intake process for all customers entering the American Job Centers. Ø Integrated and aligned business services strategy among American Job Center partners. Ø Expert advice from multiple sources. Ø Strengthened partnerships. 9

WIOA Partnership Through Engagement Positioning Yourself for Partnership Engagement 10

Steps to Employer Engagement (EE) Positioning Yourself for Partnerships Maintaining Relationships Preparation for Engagement Exchanging Information 11

Preparation for Engagement § Why would an AJC partner want to connect with you and/or SCSEP participants? Ø Help with their outcomes/goals Ø Help deliver training at the AJC Ø Be a resource and subject matter expert on mature job seekers Ø Other? 12

Exchanging Information 1. Attend Staff and Partnership Meetings 2. Active Listening 3. Gathering Information 4. Engage with Empathy 5. Summarizing 6. Solicit Objections or Information about the Past 13

Maintaining Relationships 1. Perform Intentional Activities to Sustain and Enhance a Working Relationship 2. Share Job Leads 3. Become a Valuable Resource 4. Keep Partners Informed about Special Events 5. Publicly Acknowledge Partnership 14

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Carol Salter Assistant Vice President, Workforce Solutions National Director, SCSEP Easter. Seals, Inc. csalter@easterseals. com 16

Choose the answer that best reflects you (or your organization) 1. Very Important 2. Some what important 3. Not at all 4. I don’t know 17

The New York WIOA Interagency State Partner Team Building the Partnership 18

Brief History of the New York WIOA Interagency Team § The WIOA Interagency Team has been meeting since shortly after the signing of the Workforce Innovation and Opportunity Act (WIOA) in July of 2014. § The group put together the Combined State Plan. § The group now meets every other week to coordinate WIOA implementation. § The WIOA interagency team also has workgroups that meet as needed.

New York WIOA Partners New York State Department of Labor § § § WIOA Title I – Adult, Dislocated Workers, and Youth WIOA Title III – Wagner-Peyser Trade Adjustment Assistance Jobs for Veterans State Grants State Unemployment

New York WIOA Partners cont. New York State Department of Education § § § WIOA Title II – Adult Education WIOA Title IV, ACCES-VR – Vocational Rehabilitation Career/Technical Education Postsecondary (Perkins) New York State Office of Children and Family Services, NYS Commission for the Blind § WIOA Title IV – Vocational Rehabilitation 21

New York WIOA Partners cont. New York State Office for the Aging § Senior Community Service Employment Program (SCSEP, Title V) New York State Office of Temporary and Disability Assistance § Temporary Assistance for Needy Families (TANF)

WIOA Interagency Team Workgroups § To help facilitate the work identified during the WIOA Interagency Team meetings, workgroups were created to address specific needs. § The workgroups meet outside of the regular Interagency Team meetings, and due to their smaller size and specific purpose, are more focused than the Interagency Team can be. § Generally formed to complete a specific task, the workgroups are dissolved after completing the task they are designated to accomplish.

Workgroups cont. Customer Outreach Workgroup: From this workgroup’s engagement of customers we learned we need to: § Increase awareness among the general public of Career Centers and the services they provide. § That staff needs additional training to help meet the needs of individuals with disabilities, and other individuals with barriers to employment (veterans, exoffenders, TANF, adult learners, etc. ) § Increased and improved assistance of staff to help Career Center Customers effectively access and navigate Career Center Services i. e. resource rooms, job searches, online resources etc. is needed.

Workgroups cont. Accessibility Workgroup – The WIOA Interagency Accessibility Workgroup was created to assist the New York State One Stop Career Centers in providing the highest level of quality service and accessibility to all New Yorkers. The workgroup goals were to: ØCreate a standard list of assistive technology equipment to be available throughout the Career Center system that will be uniform across the state. ØUnderstand career center staff training needs pertaining to assistive technology.

Workgroups cont. Youth Workgroup: The most recent workgroup to pull together youth practices from across the WIOA Core Programs to: ØDevelop an understanding of programs serving individuals ages 16 -24 across agencies; ØExpand access to career development services; ØIncrease utilization of the youth tax credit.

Workgroups cont. Business Engagement Workgroup: The workgroup on business engagement is looking to build closer collaboration at both the local and state levels to ensure all partners are included in the Regional Business Service Teams and activities related to business engagement. They are also working to: § Share important information across agencies on recruitments and job fairs and a daily DOL Jobs Express report. § Collaborating on the use of the One Stop Operating System across the partner agencies to track services to businesses, thereby eliminating duplication § Goal is Expansion of Regional Business Service Teams (RBSTs) to include WIOA partners through an update to technical advisory (TA). Staff are currently assessing existing TA and structure of RBSTs, and identifying ways to improve participation, integration, and how to collaborate more effectively.

Workgroups cont. The Training and Assistance Workgroup: This Workgroup has picked up from the customer engagement workgroup to: § Develop a statewide plan to identify and deliver important training to staff. § Identify ways of sharing what has been developed and delivered and what is still needed to support WIOA Implementation § Gather/Share a training inventory of what is being provided by state agency partners § Identify state agency and local points of contact for training § The state and local training survey results have been collected and a database has been developed and will be shared in the coming months.

Workgroups cont. Referral and Release Workgroup: § This workgroup was developed at the request of Local Workforce Development Board Directors to develop a crosspartner referral and release of information form that will abide by each partner’s confidentiality rules as well as a Referral template that local areas can use to refer individuals. § Staff obtained examples, insight and feedback from local areas that are working together to refer customers. § To create both forms, a workgroup was formed and has obtained insight and feedback from local areas that are working together to refer customers. Once the forms are complete the workgroup will train the system on the forms and continue to work with local areas to develop best practices in creating a seamless referral process to provide customer centered services.

Workgroups cont. Data Integration Workgroup: § Since its inception, the workgroup tasked with determining how NYS can best comply with WIOA's requirement for integrated data reporting. New York State has 7 data systems for WIOA reporting. § The workgroup was formed in early 2016 and took inventory of these existing systems and worked to update systems to comply with new data collection requirements. § The group has also investigated a series of new data systems. § The workgroup is exploring ways to administratively share data to improve overall system performance and outcomes. This includes helping other state agencies gain access to UI wage data to improve employment outcomes and accuracy in reporting. § This also includes sharing data to determine cross enrollment of customers in titles and programs. This involves sharing participant information which may help inform decisions on service delivery to support customers receiving cross agency services. § Long term the group is discussing the creation of a data warehouse solution as the use of a single case management system is not feasible in NYS right now. The data sharing concerns being discussed now will position New York State to move toward the long term goal. § Through this workgroup’s efforts, the team fostered better relationships between the partners and better understanding of data needs.

Map of Area Served by New York State Office for the Aging for State funded SCSEP Area includes: § Rural § Suburban and § Urban

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Daniel Hogan Aging Services Representative New York State Office for the Aging Daniel. Hogan@aging. ny. gov 33

Choose the answer that best reflects you (or your organization) 1. Mandatory 2. Required 3. Both 4. None of the above 34

Senior Community Service Employment Program (SCSEP) Strategies in Action: Bridging SCSEP & WIOA 35

TEXAS GRANTEE AND SUBGRANTEE ¡Texas Workforce Commission (TWC) is the State Grantee: Ø 28 Local Workforce Development Boards (LWDBs) Ø 254 Counties ØTWC subgrants to a sub-recipient - 88 counties; 18 LWDBs

Counties Served in Texas by Subgrantee

Texas’ Approach ¡Team Approach and Coordination ØWIOA Guide to Texas Workforce System Operations ØResources, Examples and Technical Assistance ØWeekly conference calls with Workforce Development Boards (Board staff) were crucial to having TWC policy, finance, program, LWDBs, subgrantees and Board executives together on one conference call to share ideas and experiences. ØTWC’s sub-recipient coordinated directly with Board staff to establish a separate MOU and IFA in each local workforce area in which TWC provides services.

AJC and SCSEP Coordination Example (Alamo) ¡ SCSEP provides access to services by scheduling a staff person to provide information and intake at the AJC no more than one half day every other week ¡ SCSEP provide daily access to services by phone ¡ SCSEP refer all participants to register in Work in Texas ¡ SCSEP coordinates with AJC services for all eligible individuals as appropriate. ¡ AJC refers eligible participants to SCSEP ¡ AJC determines eligibility and training and employment opportunities for all WIOA programs ¡ AJC may be host agency ¡ Infrastructure and shared costs were determined based square footage

Challenges and Positives § Challenges ØBudget limitations – resulted in reduced physical presence in AJCs ØNo one size fits all approach – local flexibility § Positives ØCommon goal ØIncreased local communications ØSeparate MOU/IFA for each workforce area in which SCSEP operates

¡ Joint Federal Guidance “One-Stop Operations Guidance for the American Job Center Network” TEGL 16 -16 (DOLETA) Program Memorandum OCTAE 17 -4 (OCTAE) RSA-TAC-17 -02 (RSA) “Infrastructure Funding of the One-Stop Delivery System” TEGL 17 -16 (DOLETA) Program Memorandum OCTAE 17 -3 (OCTAE) Funding Costs RSA-TAC-17 -03 (RSA) ¡ Sample MOU & Infrastructure Cost Toolkit ¡ Texas Workforce Commission ¡ One-Stop Infrastructure Costs Frequently Asked Questions RSA & OCTAE FAQs DOL FAQs ¡ Workforce GPS WIOA Wednesdays Webinars: Infrastructure Funding – Part I: Infrastructure Funding Requirements Infrastructure Funding – Part II: Local vs. State Infrastructure Funding – Part III: Wisconsin’s Cost Database MOU – Part I: Overview & Development MOU – Part II: Local vs. State Infrastructure Funding (same as above) WIOA Guide to Texas Workforce System Operations 41

Manager Special Initiatives Grants and Contracts Angie. Nelson. Wernli@twc. state. tx. us (512) 936 -0429 42

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