Enrollment Process via Uniform Electronic Transaction Document 06

Enrollment Process (via Uniform Electronic Transaction) Document #06 -4 G Customer authorizes Enrollment 8. 3. 2. 1 Customer Supplier sends Enrollment Request to Distribution Company 10. 3. 2. 2 Supplier receives Enrollment Rejection Supplier 1 receives Drop Request Supplier 1 sends Drop Confirmation to the Distribution Company sends Drop Request to Supplier 1 Distribution Company receives Drop Confirmation Supplier No Distribution Company receives Enrollment Request from Supplier 10. 3. 2. 2 Yes Distribution Company sends Enrollment Rejection to Supplier Yes First In enrollment process No No Account confirmed 10. 3. 2. 3 Distribution Company Yes Contains the required elements and account is eligible 10. 3. 2. 4 and 10. 3. 2. 5 Yes Pending Enrollment No Customer currently being served by another Supplier No 1 1

Enrollment Process (via Uniform Electronic Transaction) No further action required Document #06 -4 G No further action required No No Customer receives enrollment confirmation letter(s) Customer permitted to rescind enrollment Yes Customer wants to rescind enrollment Customer is currently served by another Supplier Yes Customer No Customer notifies the Distribution Company to rescind enrollment and return to Distribution Company service 2 3 Supplier sends enrollment confirmation letter to Customer Yes Supplier required to send confirmation letter to Customer New Supplier receives Enrollment Confirmation Distribution Company sends Enrollment Confirmation to new Supplier 1 No further action required Distribution Company sends enrollment confirmation letter to Customer Yes Distribution Company required to send confirmation letter to Customer Distribution Company No No No further action required 2

Enrollment Process (via Uniform Electronic Transaction) Document #06 -4 G 2 Customer Supplier processes Drop Request and sends Drop Confirmation Supplier receives Drop Request Supplier Distribution Company processes the customer’s rescission Distribution Company sends Drop Request to Supplier Distribution Company receives Drop Confirmation 3

Enrollment Process (via Uniform Electronic Transaction) 3 Document #06 -4 G Customer notifies the Distribution Company to rescind the Enrollment Request Customer Supplier 2 processes Drop Request and sends Drop Confirmation Supplier 1 receives Reinstatement Request Supplier 1 processes Reinstatement Request and sends Reinstatement Confirmation Supplier 2 receives Drop Request Supplier Distribution Company receives Drop Confirmation Distribution Company processes the Customer’s rescission Distribution Company receives Reinstatement Confirmation Distribution Company sends Drop Request to Supplier 2 Distribution Company sends Reinstatement Request to Supplier 1 4