Enhancing Your Coaching Skills Kevin Bekah Tinter Presidential

Enhancing Your Coaching Skills Kevin & Bekah Tinter Presidential Directors

Fundamentals of being a great Health Coach • Learning to integrate autonomy-supportive techniques with your Clients. Linking Hands with Your Clients

“Great Leaders are almost always great simplifiers…” -Colin Powell

What does it mean to be autonomy-supportive? • Freedom to determine one’s own actions, behavior, etc. • i. e. liberty, self-direction, self-reliance, selfsufficiency • “Control leads to compliance; autonomy leads to engagement. ” ― Daniel H. Pink

How does this look between Health Coach & Client? • • • Finding their “WHY” Asking their PERMISSION Showing them HOW Posturing their OWNERSHIP Setting up your ROLE (side by side) Modeling what is POSSIBLE

Why should I use simple & autonomy-supportive systems? • To be efficient with time & energy • To free up “brain space” by having systems & supporting those who are READY • To be professional (sort don’t sell) • To have the ability to help a lot more people (attractive & duplicable) • BECAUSE it is WAY MORE FUN to support someone who WANTS to create health in their life

How do I know if my system is simple & autonomy-supportive? ASK YOURSELF… • Could I teach this system to absolutely anyone? • Is my Client support 2 -5 minutes per call? • Am I growing with referrals every month? • Am I starting new Health Coaches every month? • Are all my new Health Coaches hitting their CAB (Client Acquisition Bonus)?

The Fundamentals: • • Share effectively – ask LOTS of questions Profile fully – ask more questions as needed Facilitate first order simply Process completely Welcome properly Start correctly Support daily (Days 1 -4) Check in weekly

Share Effectively • Ask 4 main questions: – What do they want? – When did they last have it? – How would it affect them? – How would it affect those they love or who love them?

Share Effectively (cont’d) • Ask about “typical” day to see which Ho. H are present and which are missing • Share program based on what they want/need • Invite them: – “I hear what you want to achieve” – “I can help you get there & this program will work for you” – “Are you ready to get started? ”

Profile Fully • Get full picture of current life: – What they eat – When they eat – Exercise routine – Sleep – Stress – Past weight loss programs

Profile Fully (cont’d_ • • Ask what they want to accomplish Find out support system & ask for referrals Get medical background Get contact information The order of these is important – show them we care!

Order Simply • Recommend Clients start with Full Integration Pack (20 boxes + Ho. H System) • Variety Pack – let them find what they like, don’t choose WITH them (takes the focus off of the food) • If special circumstance, have them select 24 boxes, 4 would be free • Ho. H Combo Pack allows Dr. A & Lori to teach the Ho. H to your Clients & you can be the GUIDE

Order Simply (cont’d) • Recommend 4 free items that are popular & different • For couples suggest 1 extra workbook & 4 different free boxes • Be consistent in your procedures: Recommend Clients use email address for Username and something simple they will remember such as “welcome” for password.

Process Completely Send Welcome Email Finish Client Profile Form: date boxes on back Add to Healthy Habits newsletter Facebook – friend request & add to private group with permission • Add to contacts: cell #, email address • •

Welcome Properly • Getting Started Email: – – – – Your TSFL website for future orders MYTSFL. com (Bio-Network) Coach Prep: Take Photo, Weight & Measurements Ho. H Evaluation Keep a Journal Preventative Measures Support Call #s (Bio-Network) Your Contact Information

Start Correctly • Have Clients call the night before they start • Do a 3 -Way call with your new Health Coach to model this process • Have new Clients prepare for call by having green Welcome Folder & computer handy if possible

Start Correctly (cont’d) • Green Welcome Folder: – Bio-Network Wheel – Ho. H Lifestyle Brochure – Quick Start Guide • Send them to MYTSFL. com and create an account with you on the phone

Support Daily: Days 1 -4 • Send daily email the night before for the FIRST 4 DAYS – Can prep all 4 at once & save as draft or use Constant Contacts • Day 2 -4 Emails: – Day 2: Please unwrap Ho. H System materials – Day 3: Introduction & Chapter 1 – Day 4: Now you will be able to start focusing on some of the emotional reasons for eating – Stress – Boredom – Opportunity

Support Daily: Days 1 -4 (cont’d) Day 4: LEARNING THE HABITS OF HEALTH Now we can move on to making this a lifestyle change!!! • For all Clients: – Our course materials are: » Dr. A’s Habits of Health System » Living a Longer & Healthier Life companion guide » DVD Series • Determine Clients preference for: » Weekly assignments » Working on their own

Support Daily: Days 1 -4 (cont’d)_ • CHECK-IN DAY… • EXTRA SUPPORT AVAILABLE… – Support Call #s (Bio-Network)

Check In Weekly • Check in on week 1 anniversary day – graduate to CELEBRATION CALLS! • Set them up on your Coaching schedule, i. e. Mondays & Thursdays – Weigh In Days Tues, Wed, Thurs= Thursday Check In – Weigh In Days Fri, Sat, Sun, Mon= Monday Check In

Check In Weekly (cont’d) • Ask about a good time to reach them & preferred method of communication • Be consistent to call, text or email weekly

Check In Weekly (cont’d) • Ask 4 questions: – – “How did your week on the program go? ” “What are we celebrating? ” “What did you learn from your Ho. H materials this week? ” “How is that useful to your journey? ” • Answer their questions • Help them visualize • “Won’t it be great to say good-bye to the 180’s next week? ”

Self Evaluate Your Calls? • Am I: – – – Taking too long? If so, why? Sticking to a consistent framework? GUIDING them to find the answers? Being a Professional Health Coach? Redirecting when necessary? Helping the Client celebrate each week?

Self Evaluate Your Calls? • Great Health Coaches respect their Client’s time! • We are EMPOWER-ERS – NOT enablers or counselors!

Why is it so important to Coach this way? • Your CORNERSTONE will be set straight • Your Health Coaches will be able to duplicate your system • FI Clients protect our reputation & often become Coaches

Why is it so important to Coach this way? • We are showing Health Coach Candidates: – We are having fun – We have the time to Coach – We can help them become competent quickly – We ONLY support Clients who are choosing of their own free will