Enhancing Success Leading Learning National ICAC Workshop March

Enhancing Success – Leading Learning National IC/AC Workshop March 9, 2005

Lessons Learned Center Objectives • Improve safe work performance • Improve organizational learning • Share knowledge • Promote organizational change

What is a Learning Organization? A learning organization is … • Creating, acquiring, interpreting, • transferring, and retaining knowledge. Purposefully modifying its behavior to reflect new knowledge and insights.

Critical Tasks A learning organization tries to do six things … 1. Collect intelligence about the environment. 2. Learn from the best practices of other organizations. 3. Learn from its own experiences and past history.

Continued … 4. Experiment with new approaches. 5. Encourage systematic problem solving. 6. Transfer knowledge throughout the organization.

Center Focus Areas Collection and Analysis Knowledge Retention Knowledge Transfer

After Action Reviews (AARs) ü An inexpensive, simple, systematic process that has the power to change an entire work culture: 1. What did we set out to do? 2. What actually happened? 3. Why was there a difference? 4. What are we going to do next time?

Conducting AARs üSchedule shortly after activity üMake AARs routine üCollective objective data üUse trained facilitators üEstablish clear ground rules üInvolve all participants

AARs Begin The Knowledge Transfer Process üMost of the AAR results will be used to enhance or sustain the performance of your unit or team. ¨“Gems and nuggets” will surface that are valuable to others, but only if they can have access to the knowledge.

ü AAR Rollup to the LLC A tool for collecting the gems and nuggets from your AAR in a simple and easy way. 1. Describe one or more of your successes that others can learn from? 2. What was one of the challenges you faced and how did you overcome it? 3. How can training be improved? 4. What are your recommendations for unresolved issues?

2004 Rollups Received National IMTs/AC ü 7 from Wildfires – Boundary, Central Complex, Nuttall, Pine, Pot Peak, William Butte, Willow ü 4 from Hurricanes – Ivan AC, Jeanne, Frances

Information Collection Teams (ICT) üCollection plan developed üCollect tactics, techniques, procedures, processes üInitial Impressions Report shared üICTs do not investigate or review

2004 Collection Team Efforts üStates – Southern Fire Chiefs and Northeast Fire Supervisors üAlaska Wildland Fires üWildland Fire Use - FUMT üHurricane Response

2004 SE U. S Hurricanes Introduction • “The only thing that • remains the same is that it is different every time we do this” The Lewis Report from Hurricane Andrew Collection Of Local Corporate Knowledge FEMA & ICS

Global Impressions üPeople Management – The Core Mission üPolitics & Competition üManaging The Unexpected • Expectations • Discipline • Perspective • Identity

2004 Alaskan Wildfires üPeople • Extreme Urban Interface Season üPolicy • The Alaska Fire Plan üFuels • Fire Behavior & Wildland Fire Use üGeography • Remoteness, Air Ops & Finding The Fire

Center Focus Areas Collection and Analysis Knowledge Retention Knowledge Transfer

IMT and AC Community of Practice üInformal group of people with similar work-related activities and interests üCan belong to multiple agencies or reporting structures üCommunity members regularly transfer and retain knowledge

Center Focus Areas Collection and Analysis Knowledge Retention Knowledge Transfer

Sharing Knowledge

Search by ICS Function

Center Library Fire Behavior Forms and Templates Incident Management Non-Fire Incident Management Safety and Health Urban Interface

Winning Series – 520 Handbook

High Reliability Organizing üHROs are organizations having “less than their fair share of accidents” even though they perform, sometimes on a daily basis, high-risk operations. üHROs organize themselves in such a way that they are better able to notice the unexpected and halt its development.

Principles of HROs üPreoccupied with failure üReluctant to simplify operations üSensitivity to operations üCommitted to resilience üDefer to expertise

www. wildfirelessons. net Paula Nasiatka, Center Manager (520) 799 -8760 pnasiatka@fs. fed. us Dave Christenson, Asst. Ctr. Mgr. (520) 799 -8761 dchristenson@fs. fed. us