English Zone Bank Islam Enhancing Skills Building Confidence
English Zone @ Bank Islam Enhancing Skills, Building Confidence.
English Zone @ Bank Islam Presentation Skills Session 1 Enhancing Skills, Building Confidence. Writing Workshop Session 5 Writing a Short Report
English Zone @ Bank Islam Enhancing Skills, Building Confidence. Warm up activity: Guess the English Expression
English Zone @ Bank Islam Enhancing Skills, Building Confidence. Writing a Short Report
English Zone @ Bank Islam Enhancing Skills, Building Confidence. Writing a Short Report Which of the following is the correct format for a short report? A B Introduction Findings Conclusions Recommendations Introduction Findings Recommendations Conclusions
English Zone @ Bank Islam Enhancing Skills, Building Confidence. Writing a Short Report Which of the following is the correct format for a short report? A Introduction Findings Conclusions Recommendations The conclusions should follow on from the findings, and the recommendations should follow on from the recommendations.
English Zone @ Bank Islam Enhancing Skills, Building Confidence. Writing a Short Report A long report may also have the following sections: Title page Terms of reference Bibliography Executive summary References Appendices Synopsis Procedure
English Zone @ Bank Islam Enhancing Skills, Building Confidence. Writing the Introduction/Terms of Reference This report is written at the request of the Chief Financial Officer in order to investigate the high turnover rate amongst employees in the Kingsley Helpdesk Operation. The information in the report is based on a week-long investigation into the matter by three members of the Human Resource Department. The three-member team interviewed staff, checked administration records and observed working conditions. Recommendations are made in this report on how to decrease the high rate of staff turnover at the centre. Who ordered the report? What is the purpose of the report? Who wrote the report?
English Zone @ Bank Islam Enhancing Skills, Building Confidence. Writing the Introduction/Terms of Reference This report is written at the request of the Chief Financial Officer in order to investigate the high turnover rate amongst employees in the Kingsley Helpdesk Operation. The information in the report is based on a week-long investigation into the matter by three members of the Human Resource Department. The three-member team interviewed staff, checked administration records and observed working conditions. Recommendations are made in this report on how to decrease the high rate of staff turnover at the centre. How was the information obtained?
English Zone @ Bank Islam Enhancing Skills, Building Confidence. Writing the Introduction/Terms of Reference This report is written at the request of the Chief Financial Officer in order to investigate the high turnover rate amongst employees in the Kingsley Helpdesk Operation. The information in the report is based on a week-long investigation into the matter by three members of the Human Resource Department. The three-member team interviewed staff, checked administration records and observed working conditions. Recommendations are made in this report on how to decrease the high rate of staff turnover at the centre. Are recommendations given?
English Zone @ Bank Islam Enhancing Skills, Building Confidence. Writing the Introduction/Terms of Reference The device used in the project was the i. Pad Air 2. The operating system used was i. OS 7. In addition, users were provided with Microsoft Office software and a physical keyboard. Relevant background information
English Zone @ Bank Islam Enhancing Skills, Building Confidence. Task Imagine you need to write this report. Write the introduction, only, using your imagination to fill in the information. You work for the HR Department of a large company. Recently, there has been a string of robberies in the surrounding area. Your boss has asked you to look into the company’s security systems and recommend ways to strengthen them if necessary.
English Zone @ Bank Islam Enhancing Skills, Building Confidence. Numbering Use numbers, not letters. For example, section 2. 1. 2 is easier to process than section 2 a(ii).
English Zone @ Bank Islam Enhancing Skills, Building Confidence. Findings/Body We expect this to be the longest section of the report. There are different ways to order the body, such as: • Chronological order • Most important points first When you have images and charts, think carefully whether they are better suited to the body of the report, or whether they should be in the appendices.
English Zone @ Bank Islam Enhancing Skills, Building Confidence. Notes on Language A short report is considered a formal piece of writing. We often avoid using words such as I, me, us or we in order to make it sound more objective. We use the passive voice in report writing more often than we do in other types of writing.
English Zone @ Bank Islam Enhancing Skills, Building Confidence. Active Voice Passive Voice We use the passive voice in report writing more often than we do in other types of writing. Passive voice is used in report writing more often than it is used in other types of writing.
English Zone @ Bank Islam Enhancing Skills, Building Confidence. Notes on Language should be precise. You should focus on numbers, dates and hard facts. The catering was pretty bad. The food was served late and it was cold. The project was completed a few weeks later. The projected was completed in January, 2020.
English Zone @ Bank Islam Enhancing Skills, Building Confidence. Conclusion(s) Remember that we will use the conclusions to link to the recommendations – they should be in the same order. [Conclusions] 4 Employees do not perceive that they are able to better themselves by remaining in this organisation. [Recommendations] 4 Team leaders should receive either a pay increase or an improved annual bonus in order to reward their greater contribution. At least one manager should be promoted from within.
English Zone @ Bank Islam Enhancing Skills, Building Confidence. Conclusion(s) A conclusion is a reflection, analysis or summary of the findings. Do not introduce new information in the conclusions. [Findings] Finally, many employees complained that there was no chance of decent career progression. Team leaders are paid only very slightly more than the team members and have to work slightly longer hours. [Conclusions] The centre is run by three managers, who were sent there from headquarters rather than being promoted from amongst the ranks. So, employees do not perceive that they are able to better themselves by remaining in this organisation.
English Zone @ Bank Islam Enhancing Skills, Building Confidence. Conclusion(s) A conclusion is a reflection, analysis or summary of the findings. Do not introduce new information in the conclusions. [Findings] Finally, many employees complained that there was no chance of decent career progression. Team leaders are paid only very slightly more than the team members and have to work slightly longer hours. The centre is run by three managers, who were sent there from headquarters rather than being promoted from amongst the ranks. [Conclusions] Employees do not perceive that they are able to better themselves by remaining in this organisation.
English Zone @ Bank Islam Enhancing Skills, Building Confidence. Recommendation(s) The recommendations suggest advice to the decision makers reading the report. To do this, we use words such as should, must or ought to, often in passive voice. A team of three full time training officers should be hired by the centre. Centre managers must ensure that break and lunch hours are not shortened or skipped. At this time, i. Pads should not replace laptops for our senior staff across the company.
English Zone @ Bank Islam Enhancing Skills, Building Confidence. Change these sentences to passive voice. 1. We should increase the number of floor managers. ______________________________ 2. We should issue leaflets about the new campaign to our customers. _________________________ 3. Someone must switch off the air-conditioning at the end of the day. ______________________________ 4. We must find a way to increase customer awareness. ______________________________
English Zone @ Bank Islam Enhancing Skills, Building Confidence. Change these sentences to passive voice. 1. We should increase the number of floor managers. The number of floor managers should be increased. 2. We should issue leaflets about the new campaign to our customers. Leaflets should be issued to our customers about the new campaign. 3. Someone must switch off the air-conditioning at the end of the day. The air-conditioning should be switched off at the end of the day. 4. We must find a way to increase customer awareness. A way must be found to increase customer awareness.
English Zone @ Bank Islam Enhancing Skills, Building Confidence. Change these sentences to passive voice. 5. We could install CCTV cameras in the hallway. ______________________________ 6. Someone could create an app to help track customer engagement. ______________________________ 7. We might include breakfast in the price. ______________________________ 8. Someone should redesign the packaging to make it more child-friendly. ______________________________
English Zone @ Bank Islam Enhancing Skills, Building Confidence. Change these sentences to passive voice. 5. We could install CCTV cameras in the hallway. CCTV cameras could be installed in the hallway. 6. Someone could create an app to help track customer engagement. An app could be created to help track customer engagement. 7. We might include breakfast in the price. Breakfast might be included in the price. 8. Someone should redesign the packaging to make it more child-friendly. The packaging should be redesigned to make it more child-friendly.
English Zone @ Bank Islam Enhancing Skills, Building Confidence. Report Writing Task Write out one of the following reports, using your imagination where necessary: 1 Imagine you work for the HR Department of a large company. Recently, there has been a string of robberies in the surrounding area. Your boss has asked you to look into the company’s security systems and recommend ways to strengthen them if necessary. Use your imagination to fill in the details. 2 Your company cafeteria has become a source of employee complaints. Your boss has asked you to conduct a survey of the staff’s feelings of the cafeteria and write a report based on the results, including recommendations for improvements if necessary. Use your imagination to fill in the details. 3 You work at the head office of a major retailing company which runs twenty stores around the country. Recently, one of the stores has been losing money while all the other stores have been increasing their revenues. Your boss has asked you to look into the matter and write a report on your findings, giving recommendations if necessary. Use your imagination to fill in the details.
English Zone @ Bank Islam Enhancing Skills, Building Confidence. Download these slides: www. roadtogrammar. com/bi/ww/class 5. pdf www. roadtogrammar. com/bi/ww/class 5. ppsx Notes on Short Reports of Complaint: http: //roadtogrammar. com/businessenglish/biz 6/ http: //roadtogrammar. com/bi/ww. reportsample. pdf
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