English in Airline Communication DR NIPON CHUAMUANGPHAN Contact

English in Airline Communication DR. NIPON CHUAMUANGPHAN Contact details: Tel: 085 -1198055 Email: yujinine@hotmail. co. uk

GDS and CRS Definition A computer reservations system (CRS) is a computerize system used to store and retrieve information and conduct transactions related to travel. Originally designed and operated by airlines, they were later extended to travel agents as a sales channel; major CRS operations that book and sell tickets for multiple airlines are known as Global Distribution Systems (GDS). Airlines have divested most of their direct holdings to dedicated Global Distribution System companies, and many systems are now accessible to consumers through Internet gateways for hotel, rental cars, and other services as well as airline tickets.

Process of Real Time Passenger Travel Agent Airlines Host Amadeus be form by AF, LH , SK Galileo be form by UA Abacus be form by CX, SQ, MH, etc (SEA airlines) All GDS→ Sabre be form by AA Topaz be form by KE Axcess be form by JL Infini be form by NH HOST Or SAVER Airlines Host →Airlines → Hotels → Cars → Cruises → Insurance

What is a IATA ? The International Air Transport Association (IATA) is an international trade body, created over 60 years ago by a group of airlines. Today, IATA represents some 250 airlines comprising 94% of the international scheduled air traffic. The organization also represents, leads and serves the airline industry in general.

Airlines Time Table Summer Schedule Winter Schedule

The Phonetic Alphabets (Airlines Alphabets Code) Alphabet A B C D E F G H ICAO(Intn’l) USE Alfa Bravo Chalie Delta Echo Foxtrot Golf Hotel Commercial or Local Use Able Baker Chalie Dog Easy Fox George How

Alphabet I J K L M N O P Q ICAO or Int’l USE India Juliet Kilo Lima Mike November Oscar Papa Quebec Commercial Use or Local Use Item Jimmy King Love Mike Nan Obo Peter Queen

Alphabet R S T U V W X Y Z ICAO or. Int’l USE Romeo Sierra Tango Uniform Victor Whiskey X-Ray Yankee Zulu Commercial Use (Local Use) Roger Sugar Tear Uncle Victor William X-Ray Yoke Zebra

Standard Abbreviations Month Jan Feb Mar Apr January February March April May Jun Jul Aug Sep Oct Nov Dec May June July August September October November December

Mon Monday 1 Tuesday 2 Wednesday 3 Thursday 4 Friday 5 Saturday 6 Sunday 7

Interesting Word for Airlines Business Word Definition Flight Intinerary Details of passenger such as flight, name. Air Ticket Document for show airlines at counter check in Routing The destination of the airplane. Issue ticket Issued document for check in. Reroute Change the destination of travel. Refund The ticket is not travel and who can take the money back. Time Limit Timing has been setting from Airlines. Flight Schedule Time table of the airplane must be following. Waiting list Put the seat is not confirm to the queue up.

Word Definition Transfer The passenger who move from plane to the other plane by the problem with…. ? Or by conditions Re-Issued The ticket it’s able to issue again (change destination or change route of travel Reference booking The alphabet or numeral 5 or 6 digit store in airlines data Booking file All details passenger in the booking Booking code The reference alphabet of airlines data Reservation The seat on the plane already reserve to airlines (real time) Domestic Flight The passenger who travel with in the same country International Flight The passenger who travel from domestic to abroad City Code 3 alphabet of city which approval by IATA County Code 2 alphabet of country which approval by IATA

Word Definition Airline Code Two alphabet for airlines is authorize by IATA. Seat Number Seat number is allow passenger to sit and follow number as passenger request. Departure Timing for airplane take off. Arriving Timing for the plane landing. Connecting time Timing for passengers who is to flight with other planeใ Connecting Flight The next plane it’s able to accept passenger. Adult The passengers who has the age from 12 years upward. Child The passengers who has the age from 2 -11 year and 11. 29 months. Infant The passengers who has the age from born till 23 months and 29 days. MR. The passengers who has the age from 12 years upward, they will use title name is mister.

Word Definition Miss , Master The passenger who has the age from born till 12 years old Ms. The passenger who are married or not married Mrs. Female passenger who had married with right legal Agent Appointment agent it’s authorize by airlines or IATA or commercial Government affair Voucher The document able change to air ticket or accommodation or etc Flight Coupon The document for travel with the airplane (air ticket) Baggages All belonging and things that passenger take with self ARUNK Arrival Unknown Direct flight The plane going to first airport Non stop flight

Word Definition Interline agreement The contract for 2, 3, 4, 5 airlines they have agreement about fares and they can use to flight together. Special Prorate Agreement (SPA) Special cost or fare the airlines must be accept special together. Multipurpose Propose Document (MPD) The document issue by airline give to the passenger for accommodation or ticket or sight seeing etc Greenwich Mean Time (G. M. T. ) Standard time in Greenwich city UK or Universal Time Co-coordinator. Daylight Saving Time (DST) The time made over by Government (USA and country in Europe. E-Cheek In Prepare to check- in self E-Ticket The document for travel with the plane and accept from Immigration as well.

Word Definition E-Booking Reserved booking flight to website of the airlines. Excursion Special fare but they have validity of the ticket. Endorsement Allowed passenger to flight with other airlines. Expire The ticket unable to travel. (sometime able to refund) Fare The cost of air ticket. Discount The air ticket able to discount from full fare Commission The airlines permit agency to have commission. Permitted The air ticket able to change or allow to do something. Peak Season Almost passengers must be travel in this during time. Low Season Less passenger able to travel, the airlines would have promotions.