ENGLISH COURSE 3 rd YEAR Academic year 201617

ENGLISH COURSE 3 rd YEAR Academic year: 2016/17 – winter semester Lecturer: MSc Sanda Katavić-Čaušić

. . . only when practising telephoning for the purpose of the English course. . .

COURSE SPECIFICATIONS COURSE TITLE: ENGLISH 5 PROFICIENCY LEVEL: Intermediate NUMBER OF ECTS CREDITS: 5 TARGET GROUP: 3 rd year students – undergraduate programme DURATION: 1 semester (winter) NUMBER OF LESSONS WEEKLY: 1 lecture and 2 practical exercises LOCATION: Lecture room 14 TIME: 7. 30 am – 10. 05 am COURSE FOCUS: the course aims at preparing students for effective business communication when telephoning, taking part in discussions and meetings

COURSE LITERATURE: Contents: Unit 1: Introduction Unit 2: Preparing to make a phone call Nit 3: Starting a call Unit 4: Ending a call Unit 5: Tpical phrases on the phone Unit 6: Connecting people Unit 7: Messages Unit 8: Communication problems Unit 9: Formal and informal conversations Unit 10: Active listening skills Unit 11: Making arrangements Unit 12: Dealing with complaints Test your self Appendix: GRAMMAR OVERVIEW

HOLD THE LINE - meaning Definition by Collins English Dictionary a. to keep a telephone line open b. football to prevent the opponents from taking the ball forward c. (of soldiers) to keep formation, as when under fire

Business dictionary definition of telephone TASK: Complete the definition below with the missing words: Device that _____ sound and electrical waves into audible relays, and is used for ________. The telephone ______ of two essential parts; a microphone and a speaker. This allows the user to speak into the ______ and also hear transmissions from the other user. The invention of the first telephone _______ to 1896. Some of the first telephones _________ an operator to connect calls between users, but with the ________ of technology, calls are now connected automatically. Telephones formally _______ analog signals to transmit sounds, but most calls are now placed over digital ________. Telephones are made in a variety of forms, including a subset of the device called a _____l phone or ______ phone. Source: http: //www. businessdictionary. com/definition/telephone. html

KEY: Business dictionary definition of telephone TASK: Complete the definition below with the missing words: Device that coverts sound and electrical waves into audible relays, and is used for communication. The telephone consists of two essential parts; a microphone and a speaker. This allows the user to speak into the device and also hear transmissions from the other user. The invention of the first telephone dates back to 1896. Some of the first telephones required an operator to connect calls between users, but with the advancement of technology, calls are now connected automatically. Telephones formally utilized analog signals to transmit sounds, but most calls are now placed over digital networks Telephones are made in a variety of forms, including a subset of the device called a cell phone or mobile phone. Also called phone. Source: http: //www. businessdictionary. com/definition/telephone. html

ABOUT THE PHONE HISTORY. . .

INVENTION OF THE PHONE • ALEXANDER GRAHAM BELL 100 th anniversary of the phone (1847 -1922) -1876 invention of the first successful telephone - March 7, 1876 the telephone was patented as an apparatus for transmitting vocal or other sounds telegraphically

. . . MORE INTERESTING FACTS ABOUT TELEPHONES • ‘AHOY’ was the original telephone greeting Alexander Graham Bell suggested ‘ahoy’ (as used in ships), but was later superseded by Thomas Edison, who suggested ‘hello’ instead

THE HISTORY OF THE TELEPHONE • March 10, 1876 - the very first phone call • between Alexander Graham Bell and his assistant Thomas A. Watson

• The origin of the phrase ‘to put someone on hold’ is attributed to Alexander Graham Bell when he handed over his telephone instrument to his partner Mr Watson saying, “here, hold this”.

• Bell’s patent for the telephone was modestly titled ‘Improvement in Telegraphy’.

• as a tribute to Alexander Graham Bell when he died in 1922, all the telephones stopped ringing for one full minute (14 million telephones in US and Canada were affected).

CONTACT EMAIL: sanda. katavic-causic@efos. hr OFFICE PHONE: 22 44 45 OFFICE: 65 (new building, 2 nd floor)