Engineers Careers Pathway Proposed changes FND Engineers Career

Engineers Careers Pathway Proposed changes - FND Engineers Career – impact analysis & next steps - CWU update 5 th Nov 2019 1

Purpose: To ensure all FND Engineers have a clear and visible career path from Trainee to Advanced Engineer, through to Senior Engineer. Context: What needs to be different? § We had two separate career pathways for ID and BCD that represented how an Engineer would progress to an Advanced Engineer, both based on skills specific to the business units. FND Engineers need a Pathway that: § Provides all Engineers including Cablers with a clear career route to progress that recognises their distinct skill area, where applicable. § With the integration of ID and BCD into FND, we need to create a pathway that is fair, equitable and transparent for all Engineers. Historically there has no defined progression route for Cabling / OH & Poling roles, (the only option was progression via Jointing. ) § Focuses on end to end Product delivery (aligned to skills requirement), to enable better customer service and outcomes. § The core capability for engineers now and in the future is Fibre, and we need a pathway that reflects Fibre skills development. Ensures there is a clear distinction between Engineer, Advanced and Senior Engineer within the pathway. § Engineers feel that the current pathway route does not give them the opportunity to progress their career. Ensures a pathway that demonstrates the value contribution of Engineer skills at each stage of their progression. § Ensures new intakes and Trainee Engineers are better informed on their career route and options. § Ensure the FND organisation structure reflects at all levels a balanced approach to ensure we meet customer demand have the right people with the right skills in the right place. § Provides a governance framework that sets out clear accountabilities for resourcing and training requirements, and also ensures a more streamlined process for pay and contract changes. § Allows more than one career route to recognise all Engineers in different roles. § Aligns with SD and ensures Engineers are able to move between FND and SD. § § § There is also a recognition that the technology for some Products are more streamlined, less complex, allowing for easier installation and thus provides more opportunities for Engineers to focus on the end to end delivery to improve customer experience. 2

Career Pathway Proposal – Impact assessment @ 141019 • P 1 – P 6 2019 -20 - 177 engineers at the lower TMNE 2 pay point were uplifted to Advanced level under existing ID/BCD Career Pathway agreements • Under the new proposal a further 139 people would be in scope for an uplift to Advanced level subject to self certification. • The numbers by Eng. role are as follows • • • Jointer – 119 Cablers – 17 OH / Poling Eng. - 3 3

Career Pathway Proposal – Impact assessment by OUC 3 @ 141019 Jointing (using the 30+ Repayments hours assumptions) - criteria - 1 X Simple + 2 X Complex product OUC 3 BNN BNS BNE BNW Total Jointer in scope 43 8 31 37 119 Cabling - criteria 1 X Simple + 3 X Complex or 1 X Simple + 2 X Complex + 1 X Dual skill OUC 3 BNN BNS BNE BNW Total Cabler in Scope 4 3 2 8 17 OH & Poling – criteria 4 X Simple + 1 Complex + 1 Dual or 4 X Simple + 2 X Dual skill OUC 4 BNN BNW Grand Total OH & Poling in Scope 1 2 3 4

Training on the pathway FTTP, Repair, Ethernet, Copper Newsites 1 week Training Course Buddying 2 week Training Course Pay Point movement Go Live Self certify Buddying Self certify Go Live Repayments Pre requisite to 1 day appreciation to repayments = Buddying 1 day course Buddying Self certify Go Live Due to the complexity of repayments and that you cannot recreate the environment in a class room - A prerequisite to the 1 day course would be x number of hours buddying in the field to give the engineer the appreciation of repayments work before they attend the overview course. Course currently in design with L&D expected to be available by Feb 2020 5

FAQ Scenario Action Outcome Currently working at the Engineer level that under the new Career Pathway now meets the Advanced Engineering Level. Engineer self certifies with his line manger across the products he/she can complete. Line manager checks the key courses have been complete and / or the engineer has carried out repayments work and competent. Engineer advances to Advanced Level on the pathway from the 1 st December. I’m an Engineer who currently believes they meet the criteria from the existing jointing pathway to advance HR to carryout a full check on closing the ID and BCD pathways down Any Engineer found to have been missed under the old pathways to be moved to advanced engineer and pay back dated. Currently working at Engineer level and already booked on a training course in Q 3 that would trigger the old advancement to Advanced Engineer completes the training course and self certifies Engineer advances to Advanced level on the pathway from the date of their training course. I’m currently a trainee Engineer and will assimilate to a Ethernet teams. Completed ESV training and capable to deliver Ethernet circuits and repair. Engineer completes traineeship and self certifies across Ethernet and Repair. Engineer would advance to an Advanced engineer under the new 2 complex and 1 simple products, the earliest date being on assimilation. I’m a Advanced engineer who under the new pathway doesn’t now have 2 complex and 1 simple product. The Manager ensures the engineer is booked on to a training course at the next available opportunity to ensure he/she is trained on the missing product Advanced Engineer remains at the Advanced level and upskilled at the earliest opportunity, I am an Engineer who at the point of introducing the new pathways meets the requirement to move to Advanced based on Repayment competency to deliver this product. From what date would I advance? Engineer completes the self certification with his/her manager Engineer advances to the Advanced engineer from the 1 st December 2019. As he/she has 2 complex products and 1 simple product. I am an engineer who after the Career Pathway is introduced meets the requirement through undertaking repayments work and completion of course. On what date would I move to an Advanced Engineer? Engineer self certifies and completes the new 1 day Repayments training course. If Repayments product is the trigger for a uplift, Engineer would advance to advanced engineer from the first time they complete Repayment work from the 1 st December 2019. 6

Proposal on Engineers Career Pathway – Jointing Trainee Single Product Engineer Single Product Advanced Engineer Senior Engineer Specialist Engineer Multi Product End to End Ethernet C Fibre Newsites inc Fibre Cities build Fibre Repair Engineer Expert On the day support C In week success Incremental build (Copper Ties) Copper Newsites Repayments C Copper Complex Alterations C = Complexity in product Repayments C Fibre Complex Alterations # 2 Complex and 1 Simple 7

Career Pathway Proposal – Jointers – Primary skills Jointing Engineering requirement to progress to Advanced TMNE 2 level Trained, buddied and Self Certify to complete Two Complex and One Simple products Engineering function Simple / Complex / Dual Product - skill in pathway skill description Primary skill Jointing S Fibre new sites including FC Build Fibre Jointing for Ethernet OROFN 001 Jointing S Copper New sites Copper Jointing for D Side ORWUG 100 Jointing S Incremental Build (Copper Ties) Copper Jointing for D side Tie Cables ORNGA 013 Jointing C End to End Ethernet Fibre Ethernet Single Visit ORESV 001 Jointing C Fibre Repair Fibre using OTDR OROTDR 05 C Repayments Copper complex alterations Repayments Hrs worked as indicator, pre-requisite 1 day appreciation of repayments, buddying & self cert C Repayments Fibre complex alterations Jointing Repayments Hrs worked as indicator, pre-requisite 1 day appreciation of repayments, buddying & self cert 8

Proposal on Engineers Career Pathway – Cabling ( Hybrid Route) Trainee Single skilled Engineer Single skilled Advanced Engineer Senior Engineer Specialist Engineer Multi skilled Engineer Expert Fibre Cabling Copper Cabling Overblow Techniques On the day support In week success C Centre Blowing and subsequent blowing of COF C Civils Avoidance Desilt C C = Complexity in Cabling D = Dual skill Basic Fibre or Copper Jointing. D # 3 Complex and 1 Simple / 2 Complex, 1 Dual & 1 Simple 9

Career Pathway Proposal – Cablers Cabling engineering requirement to progress to advanced TMNE 2 level Trained, buddied and self certify to complete either three complex and one simple product or two complex + one dual + one simple product/skill Engineering function Simple/complex/ dual Product - skill in pathway Skill description Primary skills Cabling S Fibre Cabling Techniques for Fibre ORCBL 001 Cabling S Copper cabling Cabling Techniques for Light ORCBL 001 Cabling C Overblow Techniques Cabling Techniques for Overblow ORCBL 014 Cabling C Centre Blowing & Subsequent blowing of COF Cabling Techniques for Fibre ORCBL 001 Cabling C Civils Avoidance - Desilt Cabling Techniques for Desilter ORREN 501 Cabling D Basic Fibre jointing (Splicing) Fibre Jointing Splicing OROFN 001 Cabling D Basic Copper Jointing (D Side) Copper Jointing for D Side 1 ORWUG 100 10

Proposal on Engineers Career Pathway – Overhead ( Hybrid Route) Trainee Single skilled Engineer Single skilled Advanced Engineer Senior Engineer Specialist Engineer Multi skilled Pole erection Engineer Expert OH Fibre Cabling OH Copper Cabling On the day support In week success Aerial Cabling Skill Platform Skill Basic Copper Jointing D Civils excavation (Pole to JB) C C = Complexity in Poling D = Dual skill Basic Fibre Jointing D # 4 simple products and either 1 Complex and 1 Dual or 2 Dual skill 11

Career Pathway Proposal – Skill Requirements – Primary skills Overhead & Poling Engineering requirement to progress to Advanced TMNE 2 level Trained, Buddied and Self Certify to complete either 1 X Complex + 1 X dual + 4 X Simple products or 2 X Dual + 4 X Simple product Engineering Function Simple / Complex / Dual Product - skill in pathway skill description Primary skills OH & Poling S Incremental Build (Copper Ties) Overhead Poling Manual T 157319 OH & Poling S Overhead Copper Cabling Overhead Dropwiring ORDWM 001 OH & Poling S Overhead Fibre Cabling Overhead Dropwiring Fibre ORFDC 001 OH & Poling S Aerial Cabling skills Overhead Dropwiring Aerial Cable T 157396 OH & Poling S Platform Skills Permit to Use MEWP Static ORMWP 005 OH & Poling D Basic Copper jointing Copper Jointing for D Side 2 ORWUG 100 OH & Poling D Basic Fibre Jointing Splicing 1 OROFN 001 OH & Poling C Civils Excavations (Pole to JB) Excavation T 157319 & ORWUG 100 12

Appendix 13

Proposal on Engineers Career Pathway – Jointing Trainee Engineer End to End Ethernet C Engineer Fibre Newsites inc Fibre Cities build Fibre Repair Senior Engineer Advanced Engineer Incremental build (Copper Ties) Copper Newsites C Specialist Engineer Repayments fibre Complex Alterations Repayments Copper Complex Alterations Pathway outcome Complex Outcome C C Fibre Engineer ✔ ✖ ✖ ✔ ✖ Advanced 3 Complex Copper Engineer ✖ ✔ ✖ ✖ ✖ Engineer 1 Simple Fibre & Copper Engineer ✖ ✔ ✖ ✖ Engineer 2 Simple Fibre Engineer ✖ ✔ ✔ ✖ ✖ ✔ ✖ Advanced 2 Complex + 1 simple Fibre Engineer ✔ ✖ ✖ ✖ ✖ Engineer 2 Complex Copper Engineer ✖ ✖ ✖ ✔ ✔ ✖ ✔ Engineer 1 Complex & 2 Simple Fibre & Copper Engineer ✖ ✔ ✔ ✖ ✖ Engineer 3 Simple Train Buddy Self Certify Product Assigned 14

Product description - Jointing Product Ethernet Descriptor Simple Deliver end to end connectivity to a customer on the back of a EAD customer order. Work within multiple BT Exchanges, Underground and overhead network and customer premises (installing cable or equipment) to provide a point to point fibre. Testing and diagnosing provision issues and completing the Electronic fit and test to hand over a working circuit to the customer. Jointing/splicing of the fibre Work in the U/G and overhead network Small length cabling (50 m) - Jointing/splicing of the fibre Work in the U/G and overhead network Small length cabling (50 m) Fibre Repair (loss of service Diagnostics of a loss in service and collaborative working with to a customer) a specialist engineer to restore service to the customer within the minimum service level (5 Hrs) ensuring the customer and FRAC controllers are kept informed of progress. Complexity - Working in a live network Working in a legacy and Single fibre network including cross pollination of networks. Provision diagnostics and faulting. Working to tight customer delivery dates (ICDD) Training Course Blow Training: ORCBL 010 Centre Blowing: ORNGA 107 ESV: ERESV 001 Exchange: ORNGA 112 Dropwire: ORDWM 001: Legacy Ethernet: ORNGA 206 Overhead Fibre: ORFDC 001: OTDR - Working across Legacy, NGA, BDUK and single fibre networks to quickly restore service. Working to tight timescales to ensure our MSL are achieved. Complex re-routing of fibres across the Access and Core network. Inter switching in multiple exchanges. Providing temporary solutions to restore service. OROTDR 05: ORCPE 034 Buddying & Self Certify Legacy Ethernet: ORNGA 206 Fibre Newsites including Fibre Cities Extend and build the network to newsites to deliver FTTP service to our customers. - Jointing/splicing of a dead network. Work in the U/G and O/H Network. Small length cabling (50 m) Working on a building site (site rules apply) Majority of the time prebuild of network. Working in unoccupied customer homes. Line loss testing of a the new build to allow for commissioning. Basic product on a dead network. OROFN 008; OROFN 001: OROFN 007; ORDWM 001; ORFDC 001: ORCPE 03 4 OROTDR 05: ORCPE 034 Copper Newsites Extend and build the network to a Newsite to deliver FTTC services to our customers - E side Jointing relief has a greater complexity, but with the reduction of FTTC Newsites this will become a limited skill. ORWUG 100 - Jointing of the E side and D side network. Building U/G & O/H D side network on newsites. Working in unoccupied customer premises. - Fibre splicing and jointing Pre work (setting up the changeover) Small length cabling (50 m) Fibre Repayments Diversion of Live network due to an alteration of network. Pre work and live changeover to tight timescales (A 60) to take customers out of service and restore within the given downtime window. - Copper Repayments Diversion of live network due o an alteration of network. Pre work, live and no break changeover to agreed timescales to take customers out of service and restore within the given downtime window. - Copper jointing both E side and D side Small length cabling (50 m) Pre work setting up of joints. - Live network changeover to set outage times. Speed and Quality of the jointing to ensure customers restore service. Working in the legacy network to bring the network up to the new quality standards after the changeover Hrs worked as indicator, prerequisite 1 day appreciation of repayments, buddying & self cert Reading of E side cables including T&V Hrs worked as indicator, pre. No break changeovers of E and D side cables. requisite 1 day appreciation of Live Network alterations. repayments, buddying & self Working in the legacy network and bringing the network up to cert the new standards after changeover. 15

FND Engineers Career Pathway – Cabling (Hybrid route) Engineer Fibre Cabling ORNGA 107 A B ✔ Copper Cabling Overblow Techniques ORCBL 001 ✖ Trainee ORCBL 010 C ✖ Engineer Civils Avoidance – Desilt ORREN 501 C Centre Blowing and subsequent blowing of COF ORNGA 107 ✖ Advanced Engineer ✖ Pathway outcome Complex Outcome ✖ Engineer 1 Simple 1 ✖ Senior Engineer✖ C ✔ Basic Fibre / Copper Jointing ORNGA 101/ ORWUG 100 D Specialist Complex Engineer 1 Simple ✖ ✔ ✖ C ✖ ✔ ✔ ✔ ✖ ✖ Engineer 1 Simple 2 Complex D ✔ ✔ ✖ ✖ ✔ ✔ Engineer 1 Complex, Dual skill + 2 simple E ✔ ✖ ✔ ✔ ✔ ✖ Advanced 3 Complex + 1 Simple F ✔ ✖ ✔ Advanced 2 Complex, Dual & 1 Simple G ✔ ✔ ✔ Advanced 2 Simple, 3 Complex dual skilled Train Buddy Self Certify Skill Assigned 16

Product description – Cabling Product Descriptor Simple - Fibre cabling Rod and rope within the U/G network, Install SDMB 5 & SDMB 6 and then blow the COF 200 series cable, Install COF x directly into the network also the ability to reroute cables to over come congestion or blockages. Install ULW COF to avoid any blockages within the route. Complete all network adjustment (A 55) to a quality standard. Recovery of COF 200 and 600 series cable. Copper Cabling Rod and rope within the U/G network, Install D side and E side cables within the ducts. Reroute cables to overcome congestion or blockages. Cable recovery using vehicle mounted mechanical aids. - • • • Work in a confined space Installation of solid fibre direct in ground. Fibre cable recovery (legacy-pre COF 200) Use of complex RWG Long length tandem blowing • • - Rod and Rope Working the U/G network Install D side cables (light) Install E Side cables (Heavy) Cable recovery Work in a confined Space Install E side cabling greater than 50 mm diameter (heavy cabling) Set up cable guides in figure four configuration Use of turning a wheel in manhole situations Long length tandem blowing Overblow techniques Overblow COF/260 over existing SDMB 5 containing pre installed COF/200 of COF/202 - Working in U/G network Set up overblow equipment Prep and blow cable Set up for centre blow Sealing of network after installation Centre blowing and subsequent blowing Install COF cables in a continuous length from a central location when not possible from point to point - Working in U/G network Set up blowing machine Set up fleeting trailer/equipment Install cable - Working in U/G network Set up desilt machine Identify and locate Hydrants Trailer loading requirements - Work within the UG network Basic Splicing and fibre management Splitter & CBTT build/installation Fit new site internal equipment Basic copper jointing of D side cables. Civils Avoidance Desilt Clear duct blockages in existing U/G network using water at high pressure Basic Fibre or Copper Jointing Fibre Jointing - The ability to splice and install a fibre inline joint on COF 200, COF 600. The ability to complete a inline BFT tubing joints and build newsite architecture. Copper Jointing – The ability to complete D side Jointing on all cables up to 100 pair. Complexity Rod and Rope Work in the U/G network Install SDMB 5 Blow COF 200 series cable Install COF 600 (ULW) COF 200 recovery • • • • Working over live network Fleeting cable onto the ground Use of complex RWG Working over live network Fleeting cable on the floor ( when unable to use equipment) Use of complex RWG Working over live network with high pressure water Use of complex RWG High pressure water ( external accreditation required) Training Course ORCBL 001 ORCBL 010 ORCBL 001 ORREN 501 ORNGA 101/ ORWUG 100 17

FND Engineers Career Pathway – Overhead (Hybrid route) Engineer Pole Erection T 14469 OH Fibre Cabling ORFDC 001 OH Copper Cabling Aerial Cabling Platform Skills ORDWM 001 T 157319 ✔ ✔ A ✖ ✔ B ✔ Trainee✔ C ✔ ✔ D ✔ ✔ ✖ E ✔ ✔ F ✔ G H Basic Copper Jointing Basic Fibre Jointing ORWUG 100 ORNGA 101 D D Civils Excavation (Pole to JB) Pathway outcome Complex Outcome C ✖ ✖ Engineer 4 Simple ✔ ✖ Specialist ✖ Engineer 5 Simple + 1 Dual ✖ ✖ Engineer 4 Simple ✖ ✖ ✔ ✖ ✖ Engineer 3 Simple ✔ ✔ ✔ ✖ Advanced 6 Simple+ 2 Dual ✔ ✔ ✔ ✖ ✖ ✔ ✔ Advanced 4 Simple , 1 Dual & 1 Complex ✔ ✔ ✖ ✔ Advanced 4 Simple , 1 Dual & 1 Complex ✔ ✔ ✔ ✔ Advanced 5 Simple, 1 Complex, 2 Dual skilled Engineer ✔ ✔ ✔ Advanced ✔ Engineer ✖ Senior Engineer 18

Insight and Feedback from our Engineers A clear understanding on what you need to progress further in the business for example, service delivery multiskill pay being different to FND side. I've been hear 19 months now and it's still not clear what course I need to progress to the next stage. The ability to access the glide path for promotion within engineering, at the minute it is set for SD to be able to progress but not FND which is unfair and demoralising for the engineers. The career pathway slide chart doesn't really apply to my side of the business. Sometimes it feels as though I will never be able to progress through to advance/multi skilled engineer which I feel will directly effect my chances to progress. Better options for tmne 2 employees doing Jointing to progress compared to cabling Career progression very poor. For engineers to be able to further their career by having the option to become a multi-skilled engineer and deliver products to our customers, if an engineer is completing jobs on being multi-skilled then they should be recognised for it. 19