Engineer Training Train the Trainer Confidential Engineer Training

Engineer Training Train the Trainer Confidential

Engineer Training Agenda q Structuring a training session q Adult Learning (know your audience) q Presentation Skills q Practice presentation Confidential Train the Trainer 2

Engineer Training Structuring a Training Session When presentations are poorly organized, the impact of the message is reduced, and the audience is less likely to learn. POINT Confidential Train the Trainer 3

Engineer Training Structuring a Training Session (cont. ) q Modular q Builds on one another q From easy to harder q For each subject § Presentation § Demonstration § Hands on practice Confidential Train the Trainer 4

Engineer Training Structuring a Training Session Introduction Confidential Main presentation Train the Trainer Summary 5

Engineer Training Overview/Introduction q Introduces the lecture topics § Main points § Quick “road map” of information q Gets the attention and interest q Helps in organizing the material q Informs of agenda Confidential Train the Trainer 6

Engineer Training An Effective Introduction q Keep it brief § Don’t go into details of lecture q Set the objectives q Set expectations q Relate to prior knowledge q Try to get attention Confidential Train the Trainer 7

Engineer Training Main Presentation Logical flow q Every point leads to the next. q Don’t jump from one topic to other. q Connect the points. Explain the details q Use simple words. q Use graphics when needed. Use Examples Confidential Train the Trainer 8

Engineer Training Main Presentation (Cont. ) q Use Syllabus. q Refer to Handouts. q Answer only content relevant questions. § Refer others to later. q Ask questions. q Don’t read from slides. Confidential Train the Trainer 9

Engineer Training Summary/Conclusion q Reinforces message q Summary of main points q A closing grabber q Provides a sense of closure q Time for questions & answers Confidential Train the Trainer 10

Engineer Training Effective Conclusion q End with a bang, not a whimper!!! q Don’t give new information. q Only review points. q Review process/steps. q Refer to your introduction. q When summarizing a module, show where it fits in the big picture. Confidential Train the Trainer 11

Engineer Training Demonstrating q Demonstrate workflow. q Highlight main features. q Make sure all students can see. q Do it slowly!!! Confidential Train the Trainer 12

Engineer Training Hands on Practice q I hear and I forget. q I see and I retain. q I DO and I UNDERSTAND. Confidential Train the Trainer 13

Hands on Practice Engineer Training NO, on the computer q Practice makes better! q Insist on students completing exercises. q Instructor looks over shoulders to offer help. q Don’t DO IT for them. Confidential Train the Trainer 14

Engineer Training Questions and Answers q Listen to the entire question. q Repeat the question out loud. q Pause to think if needed. q Credit the person. q Respond to the question. Confidential Train the Trainer 15

Engineer Training The Answer! q Always tell the truth!!! § If you don’t know the answer, promise to research. § Get back to trainee with answer. q Answer directly. § Simple answer to simple question. § Stay on track, brief and to the point. q Refer to your speech. § Helps reinforce & clarify presentation. Confidential Train the Trainer 16

Engineer Training Questions and Answers (Cont. ) q Anticipate areas of questioning and prepare. q Acknowledge every question. § If not appropriate, postpone. ? ? ? Confidential Train the Trainer 17

Engineer Training Problem Solving q Investigate (the problem) q Acknowledge q Formulate solution q Respond q Follow up Confidential Train the Trainer 18

Engineer Training Other Factors. . . q Time constraints q Daily schedule q Breaks q Lunch Do NOT Disturb q No interruptions! q Have all students present. Confidential Train the Trainer 19

Engineer Training Class Set up q Define setup in advance. q Be early. q Set up class with appropriate computers and applications. q Set up files and training materials. Confidential Train the Trainer 20

Engineer Training Material q User Guide/Care & Maintenance Guide q Technical notes q Installation Guide q Relevant drawings Confidential Train the Trainer 21

Summary Engineer Training How should it be? Confidential Train the Trainer 22

Adult Learning Know Your Audience Confidential 23

Engineer Training Table of Contents q Course audience q Understanding different learning styles q Culture differences q Motivation q Information processing q Preventing learner overload Confidential Train the Trainer 24

Engineer Training Know Your Audience q Key principle of a successful presentation. q Preparation must include gathering information about your audience and their needs. A well prepared speech given to the wrong audience can have the same effect as a poorly prepared speech given to the correct audience. They both can fail terribly. Confidential Train the Trainer 25

Engineer Training Know your A-u-d-i-e-n-c-e Analysis - Who are they? How many will be there? Understanding - What is their prior knowledge? Demographics - What is their age, sex, background? Interest - Why are they there? Who asked them? Environment - Where will I stand? Can they all see? Needs - What are their needs? What are your needs? Customized - What specific needs to address? Expectations - What do they expect to learn or hear? Confidential Train the Trainer 26

Engineer Training Know your Audience q Who is your audience? q What are their objectives? q What is their prior knowlegde? q What are their expectations? Confidential Train the Trainer 27

Engineer Training Learning Styles q Individuals perceive and process information in very different ways. q How much individuals learn has more to do with whether the educational experience is geared toward their particular style of learning than whether or not they are "smart“. q Educators should not ask, "Is this student smart? " but rather "How is this student smart? " Confidential Train the Trainer 28

Engineer Training Culture Differences q Be aware! q Learn and prepare in advance. q Adapt as much as possible. q Customize to local needs. q Be patient and ask for patience. Confidential Train the Trainer 29

Engineer Training Adult Learning q Issues Affecting Adult Learning: § Learner’s Motivation § Information Processing § Applying Knowledge Confidential Train the Trainer 30

Engineer Training Learner’s Motivation ARCS model - Kellers (1987) q Getting learners Attention q Keeping instruction Relevant q Giving learners Confidence they can learn q Maintaining interest by providing Satisfaction Confidential Train the Trainer 31

Engineer Training Information Processing Elements q Before you start… § Prior Knowledge § Objectives § Gain Attention Confidential Train the Trainer 32

Engineer Training Information Processing Elements (Cont. ) q Presentation q Course Overview q Focus Attention q Level of Presentation q Organize Material q Transferring to Long Term Memory Confidential Train the Trainer 33

Engineer Training Information Processing How would you cope with a learner that does not understand your explanation? Confidential Train the Trainer 34

Engineer Training Preventing Learner Overload q What is learner overload? q Why does it occur? q Learners need to process information. q Learners cannot hold large amount of information in working memory. Confidential Train the Trainer 35

Engineer Training Preventing Learner Overload Suggestions q Talk simply and explain more. q Incorporate key learning points into notes. q Do less while participants do more. q Chunk training and distribute it over time. q Give new learners “training wheels”. q Detect and remedy overload situation. Confidential Train the Trainer 36

Engineer Training Coping with Difficult Trainees q Involve participants. q Acknowledge trainees ideas. q Don’t get personal - be objective. q Don’t give in to personal attackers - stick to the facts. q Enlist other trainees help if it is disruptive to them as well. Confidential Train the Trainer 37

Summary Engineer Training Learner centered instruction q Objectives q Needs q Expectations q Motivation q Prior knowledge q Personality type q Learning Style q Learning Capacity Confidential Train the Trainer 38

Engineer Training Effective Customer Relations Listen to your customers Then talk Confidential Train the Trainer 39

Presentation Skills Confidential 40

Engineer Training What Is a Winning Presentation? List the elements that influence a presentation. Confidential Train the Trainer 41

Engineer Training Table of Contents q Overview q Before You Begin. . . q Using your Voice q Body Language Skills q Language and Style q Demonstrating aids Confidential Train the Trainer 42

Engineer Training Communication is. . . q Verbal (content) q Vocal (How it is said) q Visual (What is seen) Confidential Train the Trainer 43

Engineer Training Communication Success q 7% VERBAL q 55% VISUAL q 38% VOCAL Psychologist Albert Mehrabian Confidential Train the Trainer 44

Engineer Training Before You Begin. . . “There are two types of speakers, those that are nervous, and those that are Liars”. (Mark Twain) q Prepare q Positive self-messages § Attitude towards yourself, teaching, material, audience Confidential Train the Trainer 45

Engineer Training Prepare 9 P’s Prior Proper Preparation Prevents Poor Performance of the Person Putting on the Presentation. Confidential Train the Trainer 46

Engineer Training Preparing Presentations q Know audience. q Know subject matter. q Know training material - Rehearse first 3 minutes. q Prepare room. q Check equipment. q Handouts. Confidential Train the Trainer 47

Engineer Training Confidential How Do People Use Their Voice? Train the Trainer 48

Engineer Training Using your VOICE q Breathing q Projection q Articulation q Volume q Variety q Common Voice problems Confidential Train the Trainer 49

Engineer Training Proper Breathing. . . q Good Breathing= Good Voice q Relaxes q Frees muscles for good speech q Focuses thoughts q Enables the right attitude Confidential Train the Trainer 50

Projection Engineer Training q Projection § Making yourself understood § Bringing breath forward into sound q Relax muscles and stand erect. q Shouting tires voice, causes hoarseness. q Projection gives POWER. Confidential Train the Trainer 51

Engineer Training Articulation q Articulation - making yourself understood. q Every sound is clearly heard. q Articulate with consonants = t, d, p, b, v, f, k, c, g q Enunciate with Vowels = A, I, O, E, U q TIP! Consonants lost over distance – Exaggerate! Confidential Train the Trainer 52

Variety Engineer Training q Add excitement, enthusiasm by varying: q Pitch - tone § Adds impact and drama. q Pace q Pause q Volume § Change for significant information or new mood. Confidential Train the Trainer 53

Engineer Training Common Voice Problems q Nervousness q Swallowed voice - Mumbling q Thinking Noises: Um, Ah, Er q Lip smacking q Shouting q Speaking too fast or slow q Monotone Confidential Train the Trainer 54

Body Language Skills Engineer Training Total body as a communication vehicle Eye Contact Facial expression Dress Gestures Hands and Arms Confidential Train the Trainer 55

Engineer Training Eye-to-Eye Communication q Engages audience, gains attention, improves impression, provides feedback. q HOW? § Connect with audience, one person at a time. § Look directly. § Move eyes after 3 -5 seconds. § Speak to everyone. § Do not shift gaze - left to right. § Talk to audience not screen, projector, ceiling. Confidential Train the Trainer 56

Engineer Training Facial Communication q Vary facial expression - put emotion into speaking. q Don’t forget to SMILE! Confidential Train the Trainer 57

Engineer Training Confidential Using Your Hands and Arms Train the Trainer 58

Engineer Training Using Your Hands and Arms q HOW ? q Become conscious. q Do not grip things or hands. q Natural movements. q Eliminate irritating movements. § Jingling keys, waving, tapping. Confidential Train the Trainer 59

Engineer Training Dress BE: q Comfortable q Appropriate q Yourself Confidential Train the Trainer 60

Engineer Training Using Language and Style q Be Specific. q Explain ambiguities. q Use simple words. q Watch Abbreviations & Acronyms. q Active voice. Confidential Train the Trainer 61

Engineer Training Language and Style Watch: q Grammar faults q Jargon q Slang Confidential Train the Trainer 62

Engineer Training Spicing Up your speech Introduce: q Examples q Questions q Case studies q Stories q Humor Confidential Train the Trainer 63

Engineer Training Demonstrating q WHAT TO DO? § Tell them what you are going to do. § Demo it, or get class member to demo. § Tell them what you have done. q HOW? § Project voice, Speak slowly. § Maintain eye contact with audience. § Only look at screen when needed. Confidential Train the Trainer 64

Engineer Training Demonstrating - Tips and Tricks q DO: § Make sure EVERY member can see the demonstration. § Face and speak to audience, not monitor or machine. § Use pointer to highlight items. § Stand to the side. Confidential Train the Trainer 65

Engineer Training Demonstrating - Do NOT Block line of sight to screen. Create shadows. Confidential Train the Trainer 66

Engineer Training Summary - Winning Presentations q Use your voice correctly § Breathing, being heard, being understood, variety. q Use your body § Eye contact, expression, hands and arms, gestures, dress. q Use correct language. q Keep the audience interested. q Demonstrate effectively. Confidential Train the Trainer 67